Teleperformance Contact Management Outsourcing vs Vertex Business Services Contact Management Outsourcing comparison

Teleperformance Contact Management Outsourcing Multichannel Solutions consist of Customer Care, Technical Support and Sales. Services provided includes:

• Delivers multilingual communications across a wide variety of channels, aided by automation.
• Manages and coordinates corrective action processes.
• Provides customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments).
• Offers rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.

NLB Services is a technology, analytics and process optimization company with a focused Indirect Tax Digital Transformation practice. NLB Services has a team of tax technology experts to resolve challenges and manage tax digital transformation in the Indirect Tax Life Cycle. The Indirect Tax Life Cycle consists of initiate transaction, determine tax, record, reconcile, and compliance. NLB Services offers Tax Automation (Integration of ERP's with various tax software systems), Robotics Process Automation, Analytics, IoT, Machine Learning, and Artificial Intelligence to make the processes in Indirect Tax Life Cycle efficient and effective.

NLB Services provides end-to-end delivery using the Waterfall and Agile methodologies. Next Level Business Services’ biggest differentiator is people, tools, and framework that brings time-to-value and optimize cost to their clients.