We performed a comparison between TIBCO Spotfire and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Tableau, Oracle and others in BI (Business Intelligence) Tools."The two features that I have found most valuable are its ability to customize the dashboards when it comes to the evaluation. The second feature is its ability to handle a large amount of data, which is also something very unique about it."
"The ability to create a real-time data mark, using just one piece of software, is the best feature of this product."
"It’s stable and straightforward."
"It allows users to quickly analyze data from a variety of sources and visualize it with powerful, interactive graphs, and charts."
"One of the main features is integrated statistical analysis."
"The out-of-the-box features are simple and easy to use across the board."
"Live Query data on demand, R and Python integration, and the ability to write HTML and JavaScript text areas are all valuable features."
"The most valuable features of TIBCO Spotfire are visualization. It's very nice, clear, and, flexible. You can analyze many data types and the user interface is very good."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"We rarely had issues with Zendesk."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"It is a scalable solution."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"I would like more easy-to-implement analytical algorithms. At the moment they include things like forecasts and regressions. They need to add a lot more of these types of things to the product because not everyone is a data scientist."
"The initial setup of TIBCO Spotfire is in the middle range of difficulty. The initial setup of Power BI is easier."
"One aspect where Spotfire could improve is its global recognition, especially in terms of support."
"The initial setup can be difficult."
"The initial setup is complicated and needs experience and knowledge."
"The Text Area feature needs to be more user-friendly. It is a little clunky to use, and it is difficult to consistently format text."
"The number of charts available out of the box in Spotfire can be enhanced."
"We would like to see some improvement in the default properties of the solution, so that there is less need for us to spend our time coding."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"It wasn't easy to set up so we're only using a third of all of the features,"
"The support team is time-consuming, and they don't find the answer to our problem."
TIBCO Spotfire is ranked 13th in BI (Business Intelligence) Tools with 66 reviews while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. TIBCO Spotfire is rated 8.2, while Zendesk is rated 8.2. The top reviewer of TIBCO Spotfire writes "A robust BI tool, with good dashboard features and adverse event tracking". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". TIBCO Spotfire is most compared with Tableau, Microsoft Power BI, Qlik Sense, QlikView and Amazon QuickSight, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
We monitor all BI (Business Intelligence) Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
