We performed a comparison between TitanHQ SpamTitan and Trustwave Secure Email Gateway based on real PeerSpot user reviews.
Find out in this report how the two Email Security solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Microsoft Defender for Office 365 helps people to work remotely. It is a secure solution. We don't need to use our company's computers or get VPN connections to the networks. I can control how they share screens and what they send to the devices. It keeps our organizations confidential and sensitive information safe."
"The deployment capability is a great feature."
"Microsoft Defender for Office 365's most valuable features are safe attachments and safe links."
"The benefit that stands out to me is the ability for multiple individuals to collaborate simultaneously within the same document. Additionally, there is the option to save the document directly in the integrated OneDrive or SharePoint."
"The technical support is good and quick to resolve issues."
"The solution is very easy to use. All you have to do is to assign the license to the end-user and it's done. The customer will only have the feature activated, and the solution will monitor the emails to determine if they are a threat or not."
"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"The email protection is excellent, especially in terms of anti-phishing policies."
"I like the fact that SpamTitan filters out phishing and spoofing links. They call it AI-driven threat protection. Though I'm a highly educated, advanced computer user, I still like not having to pay attention to where the link is going. I can trust that SpamTitan will filter it out nine times out of 10."
"I have found the feature that creates seamless categorization of emails valuable. This is most likely done by having a large database to compare and to identify what are the domains that are currently spammers."
"The digest and the quarantine are the most valuable features. I can go into the quarantine and see everything that was quarantined. On an individual basis, you can easily whitelist an email or address coming in, if needed."
"The encryption feature seems to be the most useful. We didn't have a convenient option for it previously, and having the capability to encrypt from within the message nearly seamlessly is a benefit to us."
"The spam filtering is the most valuable part. When we first started using it, 15 years ago, there weren't many solutions that worked well, were user-friendly, and powerful."
"We have a lot less spam going through. Because of this, work hours are not lost searching through all the spam emails to determine which ones are legitimate. This saves our bank clients' time since they are not forced to search their inbox for legitimate emails between spams. Not a lot of spam is going through. I think time is essential and we are gaining a lot of it with this solution since a lot of emails are automatically filtered out."
"We have just one place to go and look at things, which makes it a lot easier for us. Our users like the fact that it is granular when they look at it. Some guys are really proficient in certain areas and this lends itself to that, which is good. They can then learn the other parts that they didn't have when we were on other systems. You can just log into the back-end and can see everything or whatever you want to see. If you need to actually go through the email and look for one to release, it is easy to find."
"The overall system is straightforward to use, and the UI is excellent. It significantly streamlines the process of dealing with spam emails."
"The product's most valuable features are spam protection and artificial intelligence."
"I like that it doesn't hold emails for any reason; it sends out notifications to the user as well as administrators. So we have a clear vision on the clear side of what is being blocked and in time as well."
"The company should focus on adding threats that the solution is currently unable to detect."
"About eight months ago, we started to measure the quantity of phishing and spam that we have been receiving, and it has been increasing a lot. That means that protection for our email is not as good as we were expecting."
"There's room for improvement regarding the time frame for retrieving emails."
"The GUI is sometimes slow to fetch the device report and could be improved."
"Microsoft sometimes has downtime, and we'll get several incidents coming in back to back. We have a huge backlog of notifications, many of which may be false positives. However, there might be serious alerts, so we can't risk dismissing all of them at once."
"This product's effectiveness could be improved, in terms of detecting unwanted spam or even malware between the emails, compared to other products."
"Microsoft Defender for Office 365 should improve the troubleshooting tools. It's unclear whether the device is blocked at the firewall level or at the device itself. The granularity needed for troubleshooting is currently lacking. From my perspective, Microsoft should address this issue to benefit many users who likely share the same sentiment."
"The UI needs to be more user-friendly."
"We are using the data center version with a dedicated server. It would be more user-friendly if SpamTitan were centralized. That is, TitanHQ should have a SaaS model for SpamTitan."
"What would be helpful to me is an alert if there were an increase in the number of threats that have been picked up. In that case, an alert could be sent to the admin in our company, to inform us. It could say something like, "Generally, about 20 percent of your incoming emails have been threats. Now it has jumped up to 30 or 40 percent." Something like that would be beneficial."
"If I had to actually find a negative, it would be the speed. I wish that the interface were faster. We have very fast internet, but there is definitely some sluggishness between pages on the interface. Does that deter me? No. I just wish it were quicker."
"The interface is a little outdated. The menus are simplistic and visually, it's pretty old."
"There are some minor technical aspects of the portals and management interface that could be improved, but there's nothing that prevents us from doing the job. BitDefender and similar products allow you to dive deeply into all the customers from a single console. Currently, I can only see our company on the console and not any of the customers. I have to log in somewhere else to see the customers, so that multi-tenancy is something I would like to see."
"It's been the same interface for ten years and some things are hard to find, even after using it for years."
"One of the areas that can be improved is the GUI. The product works well but finding things in the interface can sometimes be a bit difficult, just because it's so in-depth and covers a lot."
"The quarantine email message that users get on a scheduled basis is something users generally don't pay attention to, like every other communication they get from IT. The formatting of the quarantined email report that goes to the users on a regular basis is a little confusing for them. That could be improved."
"The technical support services and stability need improvement as well."
"There is room for improvement in GUI because it is a bit old-fashioned."
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TitanHQ SpamTitan is ranked 3rd in Email Security with 76 reviews while Trustwave Secure Email Gateway is ranked 15th in Secure Email Gateway (SEG) with 2 reviews. TitanHQ SpamTitan is rated 9.0, while Trustwave Secure Email Gateway is rated 7.0. The top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". On the other hand, the top reviewer of Trustwave Secure Email Gateway writes "Offers clear vision on the clear side of what is being blocked and easy to use but a bit old-fashioned GUI". TitanHQ SpamTitan is most compared with Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Sophos Email and Avanan, whereas Trustwave Secure Email Gateway is most compared with Microsoft Exchange Online Protection (EOP). See our TitanHQ SpamTitan vs. Trustwave Secure Email Gateway report.
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