We compared TitanHQ SpamTitan and VirusTotal based on our users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options. VirusTotal is highly praised for its extensive global malware information database.
Room for Improvement: TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on. VirusTotal users want more automation capabilities and improvements in the solution’s look and feel.
Ease of Deployment: Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating. The setup process for VirusTotal was relatively easy and can be completed in a few days.
Service and Support: SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations. Users say that VirusTotal’s technical support is satisfactory, but customers would like faster case resolution.
Pricing: Users say SpamTitan is cost-effective and competitively priced. They like the flexible payment options and easy renewal process. VirusTotal is generally considered to be a cost-effective solution.
ROI: SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity. VirusTotal has a positive ROI.
Comparison Results: SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training. VirusTotal is considered a cost-effective solution that's easy to set up. However, some users complained about slow response times from technical support.
"I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with solutions really quickly as well."
"The overall system is straightforward to use, and the UI is excellent. It significantly streamlines the process of dealing with spam emails."
"If it can stop all the garbage from getting through, then it is definitely a time saver. It is more protecting our employees than anything. We just want to make sure that we can do everything that we can do to try and prevent people from clicking on bad stuff or having to deal with bad stuff. It is easier to prevent it from coming into the network."
"The solution works really well. For a small nonprofit like us who don't have a large server footprint and rely heavily on cloud services, this is great for all our emails and the mobile workforce that we have. This is a great way to manage the traffic, hopefully keep our people from getting the phishing emails and stuff like that, helping to mitigate the risks."
"I like SpamTitan's email sandboxing. It is very effective and blocks almost 99% of spam. It also has zero-day threat protection."
"SpamTitan is perfectly suited for managed service providers. It's easy to use and sell. It's also straightforward to configure and monitor. In my opinion, software developers at TitanHQ did an excellent job with SpamTitan."
"SpamTitan is highly scalable. You can add as many clustered servers as you require. If you find that your cluster is under a heavy load, it's simple to get SpamTitan to add other clusters to your environment. If we doubled in staff, our current solution has more than enough capacity to cope, but we're not planning on changing our usage at this time."
"SpamTitan is a product that saves us time. The less spam that you have, the more time you have because you're not digging through the mail that hits your inbox."
"With VirusTotal, I can check for any hash, malware, file, domain, IP URL, or malicious URL, and Kaspersky stays clean."
"The most valuable feature is the worldwide malware information database."
"One of the areas that can be improved is the GUI. The product works well but finding things in the interface can sometimes be a bit difficult, just because it's so in-depth and covers a lot."
"Some of the menus on the dashboard could be easier to navigate. It takes a little while to find things."
"SpamTitan doesn't allow you to customize the time reports are sent. Sometimes our users would prefer that it come at a certain time, like 7:00 am so they can make sure they didn't miss anything from the day before. Currently, it can come in the middle of the day and probably depends on the server's restart or the setting change."
"Its GUI can definitely be improved. As the administrator of the product, the GUI isn't very logically built. If you need something, you don't have one menu where you can say, "Well, this relates to our customers," and manage everything for your customers in that interface. The naming and placement of some of the menus need improvement. For example, if I'm looking for a log to take a look at what has passed through the filter of a specific customer, I get these ZIP-packed files that I can't use for anything. I have to look under history instead. The naming of some of the features is off by a lot."
"Specifying your own filtering rules can be somewhat tricky. You can leave it alone or add your own filter rules using regular expressions. It would be nice to get a little more help configuring the regular expressions. That is quite complicated, and it's something I struggled with."
"The interface is a little outdated. The menus are simplistic and visually, it's pretty old."
"The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement."
"The quarantine email message that users get on a scheduled basis is something users generally don't pay attention to, like every other communication they get from IT. The formatting of the quarantined email report that goes to the users on a regular basis is a little confusing for them. That could be improved."
"I would like to see an improved user interface and some automation."
"VirusTotal is hard to understand because you need to know Google Docs to create queries, and it doesn't have documentation for that."
TitanHQ SpamTitan is ranked 4th in Anti-Malware Tools with 76 reviews while VirusTotal is ranked 8th in Anti-Malware Tools with 2 reviews. TitanHQ SpamTitan is rated 9.0, while VirusTotal is rated 9.0. The top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". On the other hand, the top reviewer of VirusTotal writes "A highly stable solution that can be used to manually investigate data leaks, compromised information, and malware". TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Sophos Email, whereas VirusTotal is most compared with Cuckoo Sandbox, Microsoft Defender for Endpoint, MetaDefender, ANY.RUN and Recorded Future. See our TitanHQ SpamTitan vs. VirusTotal report.
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