We compared TitanHQ SpamTitan and ZoneAlarm based on our users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options. ZoneAlarm users said the solution is user-friendly and offers comprehensive protection against various threats, including advanced firewall capabilities.
Room for Improvement: TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on. ZoneAlarm users would like to see clearer documentation and improved integration with Check Point’s centralization solution.
Ease of Deployment: Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating. ZoneAlarm had a simple and fast setup.
Service and Support: SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations, whereas some users said that ZoneAlarm's customer assistance could be improved.
Pricing: Users say SpamTitan is cost-effective and competitively priced. They like the flexible payment options and easy renewal process. ZoneAlarm's pricing is considered competitive.
ROI: SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity. ZoneAlarm offers a positive ROI through security improvements.
Comparison Results: SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training. ZoneAlarm provides comprehensive security measures, easy deployment, and advanced threat technologies. However, it needs better documentation and support.
"Every client that uses it experiences a productivity boost. If somebody has to filter through 150 or 200 emails a day to find the 30 good ones, that's inefficient. If they're using SpamTitan it's making them more efficient because they don't have to go through all the junk."
"I like the fact that SpamTitan filters out phishing and spoofing links. They call it AI-driven threat protection. Though I'm a highly educated, advanced computer user, I still like not having to pay attention to where the link is going. I can trust that SpamTitan will filter it out nine times out of 10."
"SpamTitan is highly scalable. You can add as many clustered servers as you require. If you find that your cluster is under a heavy load, it's simple to get SpamTitan to add other clusters to your environment. If we doubled in staff, our current solution has more than enough capacity to cope, but we're not planning on changing our usage at this time."
"Another feature of SpamTitan that I like is the reporting. We are able to identify the users or accounts that have been attacked most. We can see information that shows us the sites that the user goes to, and that helps in launching an investigation of that user and how they use our resources."
"It gives our users the chance to interact with the program. They can decide if there are things that are junk mail that they don't want to be messing with, on an individual basis. Of course, I can always override that or control it from a company standpoint."
"We're now using SpamTitan Plus. It has an extra feature so that if you receive an email with a link, it goes to the TitanHQ server and that link is also checked. That is probably the best feature."
"It is way more than just spam filtering. The reason I bought it was not just to control our spam, but to stop the evil guys from sending us phishing or all sorts of harmful emails. I can see the daily or weekly reports of how many of those types of things that it stops for me."
"The standout features include the anti-phishing feature, which is particularly advantageous as far as our clients are concerned; it was a very welcome addition for many of them."
"The solution maintains reasonable scalability."
"Personally, I find the Game Mode of the Firewall very useful."
"It is easy to use through interfaces and easy to configure each of the customizations we created based on the characteristics that we wanted."
"The phone access scan stands out as the most valuable feature for me."
"ZoneAlarm protects all computers from viruses, spyware, and hackers."
"It is quick and easy to configure."
"This antivirus is regularly updated, and the updates can be scheduled."
"The solution really focused on giving more security than an antivirus."
"They could improve on the color of the interface."
"The inter mailbox email flow needs improvement. If you are in the same domain, it does not have the capability to transfer one email to the same domain through SpamTitan. They need an API for Office 365 which is currently being developed"
"With SpamTitan, the false positives and false negatives seem to be higher than those with the product we had previously. The other area for improvement has to do with how to deal with false positives. If something slips through, there's no easy way to mark it as spam globally. The add-in has not been working. We haven't even deployed it to our entire organization yet because it's not working for the few in the pilot project."
"SpamTitan is not particularly configurable. I basically have to accept their parameters for a lot of things."
"I would also like to see SpamTitan improve on its antivirus software. I believe they're using Bitdefender and ClamAV. A problem with them is that they sometimes miss Trojans and malicious sites. We have internal antivirus software as well, and when we receive emails we see that our local antivirus software has found Trojans in them."
"There are some minor technical aspects of the portals and management interface that could be improved, but there's nothing that prevents us from doing the job. BitDefender and similar products allow you to dive deeply into all the customers from a single console. Currently, I can only see our company on the console and not any of the customers. I have to log in somewhere else to see the customers, so that multi-tenancy is something I would like to see."
"One of the things that I have been asking them to do is add the ability to scan a domain's age. It seems like the majority of spam right now have been registered with brand new domains. They are utilizing and abusing them for two weeks until they make it onto all the blacklists, then they pick a new one. They just move on. So, if we could scan a domain's age, and just say, "Outright block domains that are less than two weeks old," then it would make SpamTitan even better. They absolutely should be doing that. I would love it if they would do that."
"I'm a contractor, I get an awful lot of organizations that are spammy in nature with respect to trying to recruit people. SpamTitan is a little more aggressive than I'd like it to be with respect to filtering some of those out, especially when I'm looking for a contract."
"They need to update and improve the features available for Mac."
"They should release a single update with all the necessary characteristics to avoid being in a cycle of consecutive updates."
"I would like it to be integrated with the Check Point centralization solution like Infinity Portal. It would be great to be able to manage it through the same website."
"Perhaps the primary area for potential enhancement is to make it faster, ensuring a more seamless experience while maintaining robust security features."
"Some of our users say that the interface is a little bit outdated for 2020, and want it to be more modern and cozy."
"The support is not always so effective."
"Currently, the client is only available for the Windows Operating System but it would be good if it were released for Mac OS as well."
"We'd like better performance of the network equipment. There are high-speed environments where an immediate response is required."
TitanHQ SpamTitan is ranked 4th in Anti-Malware Tools with 76 reviews while ZoneAlarm is ranked 15th in Anti-Malware Tools with 11 reviews. TitanHQ SpamTitan is rated 9.0, while ZoneAlarm is rated 8.2. The top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". On the other hand, the top reviewer of ZoneAlarm writes "A highly stable solution that protects computers from viruses, spyware, and hackers". TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Sophos Email, whereas ZoneAlarm is most compared with Microsoft Defender for Endpoint, Check Point Harmony Endpoint, Malwarebytes, F-Secure Total and Bitdefender GravityZone EDR. See our TitanHQ SpamTitan vs. ZoneAlarm report.
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