Compare TOPdesk vs. Zendesk Guide

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TOPdesk Logo
1,766 views|1,368 comparisons
Zendesk Guide Logo
3,760 views|3,302 comparisons
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: November 2020.
447,546 professionals have used our research since 2012.
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Pricing and Cost Advice
"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date.""Compared to other products in this segment, I think that they are priced well and not too expensive."

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Questions from the Community
Top Answer: Its ITSM approach is quite useful.
Top Answer: The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping everything up to… more »
Top Answer: The solution's change management module could be better. The fact that it's very modular is causing headaches when working with reporting. We've found that many clients who use the solution need to… more »
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Ranking
Views
1,766
Comparisons
1,368
Reviews
4
Average Words per Review
358
Avg. Rating
8.3
Views
3,760
Comparisons
3,302
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 33% of the time.
Compared 15% of the time.
Compared 4% of the time.
Compared 38% of the time.
Compared 16% of the time.
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TOPdesk
Zendesk
Overview
Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more. Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
VISITORS READING REVIEWS
Computer Software Company48%
Comms Service Provider14%
Government5%
Real Estate/Law Firm5%
REVIEWERS
Computer Software Company27%
Financial Services Firm14%
Construction Company9%
Non Profit9%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider16%
Media Company7%
Construction Company5%
Company Size
No Data Available
REVIEWERS
Small Business39%
Midsize Enterprise41%
Large Enterprise20%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: November 2020.
447,546 professionals have used our research since 2012.
TOPdesk is ranked 11th in IT Service Management (ITSM) with 4 reviews while Zendesk Guide is ranked 20th in IT Service Management (ITSM). TOPdesk is rated 8.2, while Zendesk Guide is rated 0.0. The top reviewer of TOPdesk writes "Helpful asset and reservation management capability, with professional and responsive technical support". On the other hand, TOPdesk is most compared with ServiceNow, JIRA Service Desk, ManageEngine ServiceDesk Plus, Micro Focus Service Manager and Spiceworks, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Desk, Atlassian Confluence, ManageEngine ServiceDesk Plus and TeamViewer Servicecamp.

See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.

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