Most Helpful Review
Handles the important task of virtual patching, although the agent-based version has performance issues
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The most valuable feature is the virtual patching.
The vulnerability scanning reduces false positives by quite a bit.
The most valuable features are web security, email filtering, and content filtering.
It has improved functions by bringing us complete security on our clients' virtual environment.
It has a perfect SaaS which integrates with AWS, offering flexibility to deploy quickly and easily in the cloud.
Deep Security enables us to bridge the gap between patching windows using the Virtual Patching feature. This allows us to make sure full patching is tested properly in our testing environments before rollout.
It provides a comprehensive feature set and a strong security baseline for us with integrations into other security tools.
There are compliance issues for legacy applications and after applying OS security patches. The product's HIPS (Host Intrusion Prevention System) modules do the job for you automatically, without any downtime.
It's a good solution, and they have something called Suite incorporating many, many engines like encryption, GLB, anti-virus.
This solution protects us from virus attacks before they affect the organization.
The product offers almost all of the features the client expects from such a solution.
I would emphasize the ease of use and the quality of operations. Trend Micro is quite stable.
The ease of deployment is one of its most valuable features.
The scalability is perfect.
The DDAN and the sand boxing features are very good and accurate.
Stability is okay.
When implementing this solution, sometimes we have challenges with SQL migration.
The client can show as offline sometimes, and that becomes a bit difficult for troubleshooting. We end up basically redeploying the client. This is something that could be improved in the future.
The support for email protection can be improved.
It needs better global visibility of the virtual environment.
I would like them to add EDR features, moving away from traditional signature-based anti-malware.
The default reports provided don't provide much insight.
I would rate tech support in the range of six to eight out of 10. Time to provide solution could be improved.
It needs to improve its integration with a lot of other products. This should be in the road map because we have a lot of SaaS-based appliances which are not connected with each other.
We cover many things, but there is something called ATP, advanced threat prevention. I think they need to invest in this technology.
The alert, or warning function, needs to be improved.
Product performance needs improvement. Customers face the same performance issues on the endpoint of the product. We need improvement on that side.
Technical support is very very slow. There is no French support. Only English. The experts are in England, the United States, or Japan, I don't know where. So the support is really lacking.
We had a few occasions where we had to turn off our clients' computers to upgrade the drivers.
There is room for improvement in next-gen attacks protection.
Recently, we had a malware attack and considered looking at other cloud solutions because of this breach.
I am expecting an Apple featured IDLP solution with OfficeScan, where we have only IDLP. Also, the ADR functionality in our Office Scan solution would be a nice addition. Genrally, the ADR solutions are the only failed ends of the solutions we have found with Trend Micro.
Pricing and Cost Advice
Some of our customers complain about the cost of this solution.
The cost is approximately six thousand Qatari Riyal ($1650 USD) per user.
Purchasing this solution through the AWS Marketplace was secure and quick. AWS has good prices for a good product.
The training needs improvement. It is expensive (classroom training), and it is often hard to find answers by yourself using the documentation.
The AWS licensing model is scalable and easy to use, but could do with tiered discounts. I am not sure how well this model will scale when we start to use Auto Scaling with AWS resources.
We are an original partner with AWS, so a couple of customers chose to directly take it from AWS Marketplace. A couple of customers will want us to take care of the billing. So, it's a mixed type of reaction that we receive from the customer.
The price is reasonably good as compared to other products into the market.
Purchasing on the AWS Marketplace is like shopping on Amazon Prime.
It's well priced at a yearly rate. The price itself depends on whether the solution is full suite, half suite, or some other engine. It's different according to the consumer's requests.
I think that this product is expensive.
On a yearly basis, it's about $50,000. There are no costs in addition to the standard licensing fees.
Pricing and licensing are competitive with other solutions on the market.
out of 6 in Virtualization Security
Average Words per Review
out of 58 in Endpoint Protection (EPP) for Business
Average Words per Review
Compared 19% of the time.
Compared 17% of the time.
Compared 9% of the time.
Compared 33% of the time.
Compared 12% of the time.
Compared 7% of the time.
Also Known As
|Trend Micro||Trend Micro|
The Trend Micro Cloud and Data Center Security solution protects applications and data and prevents business disruptions, while helping meet regulatory compliance. Whether you are focused on securing physical virtual, cloud, or hybrid environments, Trend Micro provides the advanced server security you need with the Trend Micro™ Deep Security™ platform.
|Micro OfficeScan provides modern threat protection for anti-malware, packer variants, device control, command and control (C&C) traffic, browser exploits, behavior monitoring, web threats, census-based control, and more.|
Learn more about Trend Micro Deep Security
Learn more about Trend Micro OfficeScan
|Rush University Medical Center, Guess? Inc., Mazda Motor Logistics Europe, MEDHOST, KSC Commercial Internet Co., Ricoh Company Ltd., Square Enix, SoftBank Telecom, Telecom Italia, United Way of Greater Atlanta, A&W Food Services of Canada||Atma Jaya Catholic University of Indonesia, A&W Food Services of Canada, Babou, Beth Israel Deaconess Care Organization (BO), DCI Donor Services, Evalueserve, Gulftainer, Hiroshima Prefectural Government, MEDHOST|
Financial Services Firm33%
Software R&D Company37%
Comms Service Provider9%
Software R&D Company33%
Financial Services Firm7%