Compare Tryviumdesk vs. Velaro Live Chat

Tryviumdesk is ranked 17th in Live Chat while Velaro Live Chat is ranked 13th in Live Chat. Tryviumdesk is rated 0, while Velaro Live Chat is rated 0. On the other hand, Tryviumdesk is most compared with , whereas Velaro Live Chat is most compared with .
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Tryviumdesk Logo
4 views|0 comparisons
Velaro Live Chat Logo
30 views|15 comparisons
Ranking
17th
out of 18 in Live Chat
Views
4
Comparisons
0
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
13th
out of 18 in Live Chat
Views
30
Comparisons
15
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
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Overview

Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of customer profile and along with their previous ticket history. Tryvium adds value to MS Teams by including features such as a multi-level Visual IVR, Skill groups, Intelligent Routing, Pre-set Business Hours, Holidays, Real Time Translation etc. It also enables you to automate repetitive tasks using a chatbot. Leveraging Tryvium desk helps customers to engage and connect with the qualified support executive where they provide superior customer services based on the previous ticket history. A real-time dashboard helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.

Velaro Live Chat offers a robust, customizable solution that's easy to set up and starts delivering results within hours or days. It automatically and instantly get a full picture of every website visitor - what they've viewed, how they got to your site and what they've chatted about before. Your agents will know the answer before the customer even asks the question. Velaro Live Chat is a rules-based workflow and routing functionality that send chats to individual customer service reps (or groups of CSRs) based on any criteria. It can filter, view and analyze enterprise-wide live help performance with the set of reporting tools, real time, or run regularly scheduled reports. It has an Enterprise Security using a click-to-chat tools that are designed with privacy.
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Sample Customers
Kimberly-ClarkDell, Comcast, Pfizer, University of Pennsylvania
We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.