NICE Sales Performance Management vs Verint Open CCaaS comparison

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Ranking
4th
out of 7 in Speech Analytics
Views
32
Comparisons
21
Reviews
0
Average Words per Review
0
Rating
N/A
3rd
out of 7 in Speech Analytics
Views
28
Comparisons
29
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
KANA Enterprise, Verint Workforce Engagement Cloud
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Overview

Optimize your sales performance end to end - incentive compensation management​, territory and quota management, coaching, and detailed sales performance analysis. Manage the entire sales compensation cycle to ensure you maximize sales teams and channel performance to align sales behavior with organizational goals.

In today's ever-changing business landscape, organizations are grappling with the need to adapt to the digital transformation while simultaneously improving customer experiences without incurring excessive labor costs. Traditional telephony-based Contact Center as a Service (CCaaS) solutions have struggled to keep pace with these changes, often lacking the functional maturity required to meet customer demands.

Verint's Open CCaaS offers a fresh approach. Unlike closed-off platforms, it provides an open ecosystem that seamlessly integrates with diverse communication infrastructures, liberating businesses from vendor lock-ins. This openness extends beyond integration, empowering organizations to harness best-of-breed CX solutions, omnichannel routing, and UI flexibility while accommodating third-party applications. Verint's unwavering commitment to automation through AI and bots ensures scalable and efficient customer interactions, enabling companies to enhance CX and optimize resources.

With the Verint Platform, businesses can confidently embark on their digital transformation journey, reaping real benefits such as a significant boost in NPS scores, reduced response times, increased agent productivity, lower cost per contact, and improved containment rates. Open CCaaS isn't just a solution; it's a transformative approach to customer engagement that aligns with the demands of the modern business landscape, making Verint the partner of choice for those seeking to close the Engagement Capacity Gap and secure a successful future in the digital age.

Sample Customers
American Airlines, Telefonica, Cable&Wireless, GoDaddy, Cablevisi‹n Argentina, Webhelp, UPC, The Home Depot, ING
Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis
Top Industries
No Data Available
VISITORS READING REVIEWS
Financial Services Firm28%
Healthcare Company12%
Government10%
Insurance Company9%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise11%
Large Enterprise75%

NICE Sales Performance Management is ranked 4th in Speech Analytics while Verint Open CCaaS is ranked 3rd in Speech Analytics. NICE Sales Performance Management is rated 0.0, while Verint Open CCaaS is rated 0.0. On the other hand, NICE Sales Performance Management is most compared with , whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement and NICE Workforce Optimization.

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