Verint Robotic Process Automation vs WorkFusion comparison

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Executive Summary

We performed a comparison between Verint Robotic Process Automation and WorkFusion based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Verint RPA gives our clients greater visibility into what's being done and how. It also lightens the load on the workers by automating tasks."

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"In our opinion this group are the leaders in providing RPA solutions.""The tool itself is easy. I started using it without really having any coding experience... After just a few clicks, it was doing reconciliations for me.""This solution has great document recognition capabilities.""We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents.""We have been very pleased with the speed and decisiveness of WorkFusion, which is able to quickly provide a disposition note or escalate to a human for additional review.""Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner.""For automating mundane activities, I can recommend WorkFusion.""WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."

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Cons
"Verint RPA needs a more robust toolset to create complex UIs for workers. It's probably not just this product. Almost all automation solutions have similar limitations."

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"So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability.""The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines.""If we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side.""We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production.""On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified.""This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs.""We are having some database issues, but we are addressing them.""There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."

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Pricing and Cost Advice
Information Not Available
  • "Find it online."
  • "They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."
  • "It is not the most expensive solution, but it is also not the cheapest."
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
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    Questions from the Community
    Top Answer:Verint RPA gives our clients greater visibility into what's being done and how. It also lightens the load on the workers by automating tasks.
    Top Answer:Verint RPA needs a more robust toolset to create complex UIs for workers. It's probably not just this product. Almost all automation solutions have similar limitations.
    Top Answer:We primarily work with call center projects. Top management or directors usually don't work with Verint. Supervisors, managers, contact center agents, and back-office workers use these solutions… more »
    Top Answer:If you compare it to its competitors in the market, it is more Java-native.
    Top Answer:Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a while, so we've already hit the roof. We've been with them so long that they are very… more »
    Top Answer:For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business perspective, like manual tasks, it's good. However, it's all about what the… more »
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    Overview

    With Verint Robotic Process Automation, organizations can automate repetitive and time-consuming processes, allowing employees to focus on more complex and customer-related activities.

    WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.


    Sample Customers
    Information Not Available
    Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm52%
    Computer Software Company17%
    Retailer9%
    Manufacturing Company4%
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company14%
    Comms Service Provider10%
    Manufacturing Company6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business29%
    Midsize Enterprise3%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Buyer's Guide
    Robotic Process Automation (RPA)
    March 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Verint Robotic Process Automation is ranked 40th in Robotic Process Automation (RPA) with 1 review while WorkFusion is ranked 6th in Robotic Process Automation (RPA) with 30 reviews. Verint Robotic Process Automation is rated 0.0, while WorkFusion is rated 7.8. The top reviewer of Verint Robotic Process Automation writes "It lightens the workload while giving our clients greater visibility into what's being done and how". On the other hand, the top reviewer of WorkFusion writes "Helps improve our accuracy and compliance, but the analytics module can be confusing". Verint Robotic Process Automation is most compared with UiPath, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and ABBYY Vantage.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.