We performed a comparison between Splunk On-Call and xMatters based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The alert calling feature is the best because notifications are delivered via phone messages."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The most valuable feature of the solution is helpdesk escalation."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"We're able to communicate better with specific groups or offices. We didn't have that capability or granularity before. It has helped in that regard."
"The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."
"The UI: It is easily navigable."
"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."
"For us, their biggest feature is event alerting and the retention of those events. This way, if something goes wrong, we can provide a report of everything that was sent out and everything that was captured."
"For our organization, sending notifications out via subscriptions for outages."
"For our major incident management, it has expanded what we can do in terms of the format of the communication. People can subscribe, and they can receive delivery on multiple platforms, whether it's a voice message, email, or mobile app message. It enables us to deliver the right communication to the right people in the format they want."
"Having our users manage their own notification devices within xMatters is huge, since it takes the burden off our datacenter."
"There could be improvements with communicating an incident or alert."
"Should have more YouTube webinars."
"The third-party configuration tool could be easier to use."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The solution can be improved by including a wider list of permissions."
"Integrations seem to be the most difficult part. Once setup though, they work well."
"The data validation and verification need to be enhanced so that when data is changed, it reviews it in an automated manner and catches all of the anomalies."
"One of the main reasons why we don't use xMatters for monitoring and alerting is that it doesn't use the rota to call the person who's on-call. It doesn't look up the rota to find out who's on-call and then contacts that person directly. I am not sure if this has changed now, but the last time we checked, this functionality wasn't there. This is one of the main improvements. We're happy with the rest of it."
"I would like some minor UI changes. I believe I filed some enhancement requests with xMatters. For example, in one area, they have some way for you to look at a particular functionality with different sets of reporting UI. However, that same reporting UI is not yet available with some other functionalities. Essentially, in their existing functionality, the xMatters application does an excellent job, but in other functionalities within their UI, they don't have that. On the back-end, they are related. Instead of one click where you can see everything, right now you need to go to different areas to access similar information. It would be nice to have everything in one place. While they have an excellent element A, I am hoping that they could just simply make that feature also available in their element B."
"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."
"Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution."
"When you are not using the conference bridge from xMatters and you are using an external one, it is a little bit hard to get the person whom xMatters calls to jump directly to the external bridge. They need to hang up the phone and then get to the email to get the URL so that they can jump on the bridge. There is no direct connection from xMatters to that external bridge, but I understand that part of the business."
"An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."
Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews while xMatters is ranked 3rd in IT Alerting and Incident Management with 31 reviews. Splunk On-Call is rated 8.6, while xMatters is rated 8.8. The top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". On the other hand, the top reviewer of xMatters writes "Enabled us to meet our "lights out" goal and repurpose staff to do work of greater value". Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and ServiceNow, whereas xMatters is most compared with PagerDuty Operations Cloud, Opsgenie, ServiceNow and Everbridge IT Alerting. See our Splunk On-Call vs. xMatters report.
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