We performed a comparison between vRealize Business for Cloud and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, Microsoft, VMware and others in Cloud Cost Management."I like the integration with other applications or vendors."
"The flexibility is the product's most valuable feature."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The most valuable feature is the metering capability."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The product provides excellent daily reports."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"This solution has made us aware that we are over-provisioning our virtual machines."
"It is a scalable solution."
"It's a very stable tool, very powerful."
"The initial setup is simple and straightforward."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"The product offers very good management. It has a great ability to assign tickets based on content."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"The pricing model is complicated and would be more predictable if it were simplified."
"The solution's private cloud is much too expensive."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"Better integration with other VMware toolsets would be beneficial."
"It wasn't easy to set up so we're only using a third of all of the features,"
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"The dashboard could be better."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"It needs to improve in terms of its flexibility, price, and installation."
"The solution itself wasn't easy to set up."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"The price of the solution should be reduced."
vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. vRealize Business for Cloud is rated 8.4, while Zendesk is rated 8.2. The top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
We monitor all Cloud Cost Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
