We performed a comparison between Vtiger CRM and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Vtiger CRM is automation."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"Zoho CRM is easy to use and easy to understand."
"The camera feature is valuable because it provides a look and feel."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"For the most part, the solution is stable."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"Zoho CRM integrates easily with customer service workflows."
"I think the whole pipeline tracking is most useful for us."
"The solution has an efficient notification feature."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"Adding a new contract to the solution is quite complicated."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"The support response time for this solution could be improved."
"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."
"The reporting for developers should be improved."
"Support could be more knowledgeable."
"I would like to see better integration with Zoho Creator."
Vtiger CRM is ranked 31st in CRM with 3 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Vtiger CRM is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of Vtiger CRM writes "A modular, easy-to-use solution that needs to improve support and include automation". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Vtiger CRM is most compared with Odoo, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Vtiger CRM vs. Zoho CRM report.
See our list of best CRM vendors and best Sales Force Automation vendors.
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