WalkMe vs Whatfix comparison

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835 views|646 comparisons
Whatfix Logo
359 views|231 comparisons
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Questions from the Community
Top Answer:WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separated… more »
Top Answer: WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This… more »
Top Answer:Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance… more »
Top Answer:Hi, you need to pay a certain subscription first and then when you want to create digital adoption content, you can simply start using the platform. Whatfix offers on-premises setup, meaning you can… more »
Top Answer:Hello, Whatfix creates custom offers for each customer, based on requirements and usage. This means that there isn't a fixed price you can find online, but rather you will pay for what you want to… more »
Top Answer:According to the website of Whatfix, you can use this digital adoption platform for change management, digital transformation, performance support, remote training, and user adoption. I can't tell you… more »
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Overview

WalkMe is a top-ranked digital adoption platform provider that offers a codeless solution to organizations of all sizes to enhance the impact of their digital transformation strategy and increase user adoption. WalkMe also offers its services to enterprises, employees, customers, and products, assisting them in the transformation of user experience in the digital world. Through AI, analytics, guidance, and automation, as well as engagement, WalkMe helps users to complete tasks within different mobile applications, websites, and enterprise software.

Through their digital adoption platform, WalkMe allows organizations total visibility into the usage of applications and user behavior, to allowing them to improve digital adoption and increase results. Using the WalkMe digital console, organizations are able to create a data-driven experience and improve their strategies toward digital transformation.

WalkMe offers its users an integration center through which companies can use the digital adoption platform for different applications. Some of these include Salesforce, Segment, Amazon S3, Google Analytics, Slack, Gainsight, CVS, and Webhooks, and several others. The solutions that WalkMe provides for integrating with different software are categorized into four major sections and include guidance, (for creating walkthroughs for users for different platforms), engagement, (to notify users of different steps they should take), insights, (helping to improve different processes based on data), and automation, (helping system owners build automated processes with no coding).

WalkMe Features

As a digital adoption platform, WalkMe provides different features to help its clients achieve optimized performance for its users. Some of these features include:

  • Data features: Providing its users with detailed insight for digital adoption, WalkMe offers various data- and visibility-related features. They include management dashboards, enhanced by AI, as well as AI-based data entry diagnostics, workflow analytics, and KPI management. The automatic reports from all of these functions provide insights for user behavior and assist companies to improve their services.

  • Action features: WalkMe offers no-code solutions for building and designing across applications and workflows. Organizations don't have to seek the help of developers to assist them with problem-solving, as the build feature of WalkMe helps them act promptly without the need for any coding expertise or knowledge. Similarly, they can take advantage of the design feature, which, through a conversational interface, automation, tooltips, and screen guidance, can apply changes to the user interface.

  • Experience features: The digital adoption platform offers various features to enhance the experience. They include personalization across workflows or devices for users; integrations; omnichannel experience through the web, desktop, and mobile; ensuring intuitive access and application adaptation to different platforms; and a technology feature, leveraging machine learning and AI for identifying user behavior.

WalkMe Benefits

As a high-rated digital adoption platform, WalkMe offers its clients various benefits, through the solutions and features it offers. Some of the benefits of this platform include:

  • Smart walk-throughs and tips for users to clarify processes and elements.
  • Analytics platform for product usage insight.
  • Self-help player menu for companies to organize resources easily.
  • Digital adoption solutions for enterprises, employees, customers, and product adoption.
  • Individualized offers for users, based on their needs and requirements.

Whatfix is an award-winning digital adoption platform created to facilitate onboarding for businesses, as well as to assist them to improve support and reduce user training efforts. This software as a service (SaaS) platform offers in-app guidance for software products and web applications, as well as providing performance support, assisting companies in the creation of interactive walkthroughs in applications and programs. Through Whatfix, companies can achieve faster digital adoption for employees as well as clients. The use cases for Whatfix include not only digital transformation and employee onboarding, but also change management, user onboarding, user adoption, and remote training,making the platform a very versatile solution.

Through step-by-step walkthroughs, employees or users can be taught how to use a feature, and understand a software application very quickly through an interactive way of teaching. Whatfix provides different analytics and data reports to help companies, including allowing them to understand user interaction with applications and what they can potentially improve. The platform creates a seamless process for user learning, incorporating in-app pop-up messages that highlight the new changes in a software or explain valuable information in short format.

Whatfix ensures that employees receive assistance throughout the whole digital adoption learning process, providing them with a self-help option. Through it, they receive contextual self service in the form of flows, videos, and links.

Whatfix Features

Whatfix provides companies as well as their users with many features to help them take advantage of the platform’s full capabilities. Some of these features include:

  • Personalization feature: Whatfix offers the ability for companies to personalize the digital adoption walkthroughs for its users, adapting the process to their individual learning needs. In-app companies can display the essential information promptly.

  • Codeless feature: Whatfix offers its users the ability to use its services without any coding involved. The platform is ready to use and suitable for users with all levels of technical literacy, from beginners to experts.

  • Omnichannel feature: In order to further personalize the learning experience of user, the platform offers an omnichannel presence feature through which users receive personalized learning processes in their preferred format, including PDF, video, and more.

  • On-demand learning feature: Whatfix provides users with the ability to utilize full on-demand learning. Through this feature, training can be identified, delivered, and measured, all in-app. This makes learning adaptable to all enterprise systems as well as user touchpoints.

  • Security feature: Whatfix is a highly secure digital adoption platform, offering its users reliable services, as they are GDPR compliant and certified through ISO 27001 and SOC 2.

  • Smart content creation feature: This feature considerably reduces content creation time for organizations, as it makes the process automated and easier to employ. The technology it uses is context-aware, helping to achieve faster creation times.

Whatfix Benefits

Whatfix brings many benefits to businesses in their training of users for new technologies. Some of these benefits include:

  • Option for guides with smart targeting for user-level segmentation
  • Different options for how guides are displayed
  • Individual user-tracking for following of progress
  • Multiple touchpoints for enhanced communication with users
Sample Customers
More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines
AAA, Oracle, Heineken, HP, L'Oreal, BMC, Avnet, Cardinal Health, RCI
Top Industries
VISITORS READING REVIEWS
Computer Software Company15%
Financial Services Firm14%
Manufacturing Company9%
Government8%
VISITORS READING REVIEWS
Manufacturing Company13%
Retailer10%
Computer Software Company9%
University8%
Company Size
REVIEWERS
Small Business70%
Midsize Enterprise20%
Large Enterprise10%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise10%
Large Enterprise73%
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise12%
Large Enterprise74%

WalkMe is ranked 2nd in Digital Adoption Platforms while Whatfix is ranked 3rd in Digital Adoption Platforms. WalkMe is rated 9.0, while Whatfix is rated 0.0. The top reviewer of WalkMe writes "We were able to simplify and expedite the customer on-boarding and adoption process. It's complex, though, for a non-technical person and training takes 2 hours". On the other hand, WalkMe is most compared with Oracle Guided Learning, Google Analytics, Pendo, AppLearn ADOPT and Cornerstone Learning, whereas Whatfix is most compared with Oracle Guided Learning.

See our list of best Digital Adoption Platforms vendors.

We monitor all Digital Adoption Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.