We performed a comparison between Webex and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The installation of Webex is simple. You only need to click an executable file to run it. it is very easy."
"I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom."
"I like Webex because it is easy to work with."
"The implmentation of Webex is simple. It does not a lot of time."
"It is a scalable solution."
"One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform."
"You can configure whatever you want in great detail."
"It is user-friendly."
"The ability to make video calls is the solution's most valuable aspect."
"The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance."
"The initial setup is straightforward."
"The base infrastructure is robust."
"It's got a simple, easy-to-understand user interface."
"There are many valuables features of Zoom. The visibility is very good. The ability to see everyone that is talking and the indication spotlight of who the primary speaker is helpful. The solution is interactive, the participants are able to raise their hand, comment, give gestures, such as thumbs up or down."
"The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
"Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx."
"Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain."
"The solution at times is not stable."
"I would like to see more integration, with respect to some more unified communication activities."
"The product's price could be better."
"To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom."
"There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords."
"I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything."
"It would be better if it were more secure. I do expect Webex to keep up with hackers and their latest techniques."
"Whiteboarding would allow me to utilize the screen to draw something, explain, and write something."
"Sound is not an issue, however, with video I've always had issues when using the free service."
"The security of the solution could improve."
"Zoom could improve by extending the one-hour maximum session time in the free version."
"Zoom could improve by being more user-friendly."
"The solution can improve by having the option to be able to lock the primary speaker on high definition the entire time. Additionally, it would be a benefit to have easy Zoom room-like features for individuals using lightboards. There should be quick invitations and integration with Slack and Outlook."
"Zoom could be improved by adding more dashboards."
"There were several instances where we couldn't connect into a meeting just on video and then couldn't even dial-in."
Webex is ranked 2nd in Virtual Meetings with 109 reviews while Zoom is ranked 1st in Virtual Meetings with 194 reviews. Webex is rated 8.0, while Zoom is rated 8.4. The top reviewer of Webex writes "Easy to set up and connects users remotely with others without a glitch; has a user-friendly platform and good technical support". On the other hand, the top reviewer of Zoom writes "A solution that is worth the money and requires its users to go through an easy setup phase". Webex is most compared with Cisco Meeting Server, TeamViewer, Skype for Business, Cisco TelePresence and Huawei Video Conferencing Platform, whereas Zoom is most compared with Skype for Business, TeamViewer, Cisco TelePresence, Cisco Meeting Server and ON24 Platform. See our Webex vs. Zoom report.
See our list of best Virtual Meetings vendors.
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For training session Webex is best the best solution.
My comments about Zoom:
The Pros:
- It allows you to schedule any meeting and invites your meeting members at a particular date & time with Meeting Id & Password.
- It allows organizing multiple meetings, to carry out online meetings, file sharing, webinars & group messaging.
- Through the Zoom application, users are given the option to connect to more than one conference room, include more attendees remotely, and conduct face-to-face meetings.
- Zoom offers both native mobile (iOS & Andrioid)and desktop versions that let users collaborate & connect remotely.
- It allows us to record video chat and look at them at a later date & time.
- Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write.
If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard.
- Zoom recently implemented a Microsoft Office add-in, which means we can now schedule Zoom meetings without having to go into the Zoom app.
The Cons (from my experience using in Melbourne, Australia):
- Have encountered Slow response sometimes when participants are joining from different geographical locations.
- The Free Version allows having a conference call for 40 minutes. Price could be an issue for the Paid Version.
My comments about Zoom:
The Pros:
- It allows you to schedule any meeting and invites your meeting members at a particular date & time with Meeting Id & Password.
- It allows organizing multiple meetings, to carry out online meetings, file sharing, webinars & group messaging.
- Through the Zoom application, users are given the option to connect to more than one conference room, include more attendees remotely, and conduct face-to-face meetings.
- Zoom offers both native mobile (iOS & Andrioid)and desktop versions that let users collaborate & connect remotely.
- It allows us to record video chat and look at them at a later date & time.
- Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write.
If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard.
- Zoom recently implemented a Microsoft Office add-in, which means we can now schedule Zoom meetings without having to go into the Zoom app.
The Cons (from my experience using in Melbourne, Australia):
- Have encountered Slow response sometimes when participants are joining from different geographical locations.
- The Free Version allows having a conference call for 40 minutes. Price could be an issue for the Paid Version.