Anonymous UserSenior Solution Architect at a tech services company
Anonymous UserSenior Manager at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected."
"The most valuable option is screen sharing."
"They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature."
"We can easily connect the device and create a room and then we can call many devices."
"The most valuable aspect of this solution is that it is the easiest for participants to get connected to."
"What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability."
"The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard."
"The most valuable feature is the ease of use."
"The best thing about Zoom is that it is very easy to use."
"The most valuable feature of this solution is its ease of use."
"One of the biggest features of Zoom is its stability."
"The interface makes it simple to use."
"Zoom is stable and easy to use."
"It allows for both support and communication at the same time."
"The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure."
"It is very quick to get a meeting started."
"The modification of the email template is not very intuitive."
"I would like to see the addition of new features that will add value to the product."
"My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."
"The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use."
"I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office."
"Better integration with other solutions would benefit Webex."
"The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed."
"We have had issues where some of the invited participants are not able to join the meeting."
"It is important for us to have Zoom integration with our Active Directory environment."
"It takes time to acclimate end users to the product."
"In the future, I would like to see remote access control for other computers."
"Having easier access to recorded meetings, being able to download them fast, and playing them back would be helpful."
"When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen."
"When sharing a screen, it's only dedicated to one particular window, not multiple windows"
"I would like to be able to have multiple users open and collaborate on a document at the same time."
"Technical support is in need of improvement."
"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."
"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
"The pricing of this solution is fine and I am satisfied with it."
"Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
"There is a 40-minute time limit when you use the basic version, which is free."
"In the basic version, there is a 40-minute time limit on group meetings."
"Zoom is available with an open license that can support meetings of up to 40 minutes."
"The cost of Zoom has led me to use WeChat, instead."
"I have been using the free version of Zoom."
"The price is $149 USD yearly."
"We have an account but we are also using the free version."
James P (Pat) CarlislePresident at The de Bono Group
Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.
Webex is ranked 3rd in Virtual Meetings with 16 reviews while Zoom is ranked 2nd in Virtual Meetings with 36 reviews. Webex is rated 8.2, while Zoom is rated 8.0. The top reviewer of Webex writes "Screen sharing and remote control help us solve customer problems much faster". On the other hand, the top reviewer of Zoom writes "Very user friendly, easy to share screens, and lots of useful features". Webex is most compared with TeamViewer, Skype for Business, Adobe Connect, PGi GlobalMeet and Huawei Video Conferencing Platform, whereas Zoom is most compared with TeamViewer, 3CX, Adobe Connect, Skype for Business and Office 365. See our Webex vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.