Compare Webex vs. Zoom

Webex is ranked 4th in Virtual Meetings with 6 reviews while Zoom is ranked 5th in Virtual Meetings with 14 reviews. Webex is rated 9.0, while Zoom is rated 8.0. The top reviewer of Webex writes "Screen sharing and remote control help us solve customer problems much faster". On the other hand, the top reviewer of Zoom writes "Ease to use, good performance, and it's compatible with most browsers and devices". Webex is most compared with TeamViewer, Skype for Business and Adobe Connect, whereas Zoom is most compared with TeamViewer, Skype for Business and 3CX. See our Webex vs. Zoom report.
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Webex Logo
9,324 views|7,678 comparisons
Zoom Logo
Read 14 Zoom reviews.
4,004 views|3,363 comparisons
Most Helpful Review
Matthew.Wong
Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: March 2020.
408,154 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The most valuable aspect of this solution is that it is the easiest for participants to get connected to.We can easily connect the device and create a room and then we can call many devices.They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.The most valuable option is screen sharing.The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected.

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The user interface is simple.The most valuable feature is the screen recording.The most valuable feature is video conferencing.Compared to any other platform, Zoom has been very stable for meetings and conference calls.It is very quick to get a meeting started.The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure.The most valuable feature of this solution is that you can have a lot of people in a meeting.It allows for both support and communication at the same time.

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Cons
I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office.The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use.My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.I would like to see the addition of new features that will add value to the product.The modification of the email template is not very intuitive.

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Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices.I found it very confusing to set up a meeting.Zoom is an immature product that is not yet stable.I would like to see support for transferring files.Technical support is in need of improvement.I would like to be able to have multiple users open and collaborate on a document at the same time.I would for Zoom to have the ability to file share.When sharing a screen, it's only dedicated to one particular window, not multiple windows

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Pricing and Cost Advice
The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users.

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The cost of Zoom has led me to use WeChat, instead.Zoom is available with an open license that can support meetings of up to 40 minutes.In the basic version, there is a 40-minute time limit on group meetings.There is a 40-minute time limit when you use the basic version, which is free.Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense.

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Answers from the Community
James P (Pat) Carlisle
author avatarChetan Woodun
Real User

If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual).
Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one.
In terms of popularity, its Zoom and webex which are the most popular tools
Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently.
They are far less popular than zoom or webex.

According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements

Also, it works seamlessly on laptop, IOS and Android devices
Hope this helps.
Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.

author avatarSYED AMIN
Real User

For training session Webex is best the best solution.

Ranking
4th
out of 54 in Virtual Meetings
Views
9,324
Comparisons
7,678
Reviews
2
Average Words per Review
498
Avg. Rating
9.5
5th
out of 54 in Virtual Meetings
Views
4,004
Comparisons
3,363
Reviews
3
Average Words per Review
207
Avg. Rating
8.0
Top Comparisons
Compared 32% of the time.
Compared 29% of the time.
Compared 10% of the time.
Compared 30% of the time.
Compared 18% of the time.
Compared 16% of the time.
Also Known As
Cisco Spark
Learn
Cisco
Zoom Video Communications
Overview

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Offer
Learn more about Webex
Learn more about Zoom
Sample Customers
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Top Industries
REVIEWERS
Energy/Utilities Company20%
Comms Service Provider20%
Pharma/Biotech Company10%
Marketing Services Firm10%
VISITORS READING REVIEWS
Software R&D Company21%
Comms Service Provider20%
Construction Company7%
Government7%
REVIEWERS
Performing Arts14%
Marketing Services Firm14%
Logistics Company14%
Government14%
VISITORS READING REVIEWS
Software R&D Company19%
K 12 Educational Company Or School13%
Comms Service Provider12%
Government6%
Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: March 2020.
408,154 professionals have used our research since 2012.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.