We performed a comparison between Xtraction for CA Service Management [EOL] and Zendesk based on real PeerSpot user reviews.
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Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM) while Zendesk is ranked 8th in IT Service Management (ITSM) with 57 reviews. Xtraction for CA Service Management [EOL] is rated 10.0, while Zendesk is rated 8.2. The top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Xtraction for CA Service Management [EOL] is most compared with Freshdesk, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
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