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Compare Zendesk Guide vs. Zoho Desk

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Zendesk Guide Logo
3,202 views|2,755 comparisons
Zoho Desk Logo
565 views|453 comparisons
Featured Review
Find out what your peers are saying about Zendesk Guide vs. Zoho Desk and other solutions. Updated: November 2021.
554,529 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket.""The product offers very good management. It has a great ability to assign tickets based on content.""It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."

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"The ticketing feature is very easy to use, compared to other systems.""The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."

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Cons
"The solution itself wasn't easy to set up.""It wasn't easy to set up so we're only using a third of all of the features,""One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."

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"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.""I would like to have integrated support, and integration between the ticketing tool and the project management tool."

More Zoho Desk Cons »

Pricing and Cost Advice
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

More Zendesk Guide Pricing and Cost Advice »

"For what it does, it's quite cheap."

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Questions from the Community
Top Answer: It is very easy to connect back and forth between the requester and the person fulfilling the ticket.
Top Answer: The licensing is yearly and it's less than 30 grand, I believe. We had a lot of things that were grandfathered in, so we were using a lot of things - Zendesk Guide Professional, Zendesk Explore… more »
Top Answer: One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester… more »
Top Answer: The ticketing feature is very easy to use, compared to other systems.
Top Answer: For what it does, it's quite cheap. There is a subscription.
Top Answer: I would like to see to levels of support available. There should be a level of support for our customers and a separate one for our internal developers who are developing software. We need a ticketing… more »
Ranking
15th
out of 55 in Help Desk Software
Views
3,202
Comparisons
2,755
Reviews
3
Average Words per Review
1,107
Rating
7.0
19th
out of 55 in Help Desk Software
Views
565
Comparisons
453
Reviews
2
Average Words per Review
348
Rating
8.5
Comparisons
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Overview

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Offer
Learn more about Zendesk Guide
Learn more about Zoho Desk
Sample Customers
Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Top Industries
REVIEWERS
Computer Software Company25%
Financial Services Firm13%
Construction Company8%
Non Profit8%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider20%
Government7%
Insurance Company4%
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider25%
Government6%
Retailer6%
Company Size
REVIEWERS
Small Business41%
Midsize Enterprise37%
Large Enterprise22%
No Data Available
Find out what your peers are saying about Zendesk Guide vs. Zoho Desk and other solutions. Updated: November 2021.
554,529 professionals have used our research since 2012.

Zendesk Guide is ranked 15th in Help Desk Software with 3 reviews while Zoho Desk is ranked 19th in Help Desk Software with 2 reviews. Zendesk Guide is rated 7.0, while Zoho Desk is rated 8.6. The top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". On the other hand, the top reviewer of Zoho Desk writes "Cloud-based, easy to use, and inexpensive". Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, TeamViewer Servicecamp and Freshdesk, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow, Serviceaide Intelligent Service Management and SCSM. See our Zendesk Guide vs. Zoho Desk report.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.