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Zendesk Logo
798 views|509 comparisons
Zoomin Logo
64 views|32 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Zendesk and Zoomin based on real PeerSpot user reviews.

Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software.
To learn more, read our detailed Knowledge Management Software Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The stability has been very good.""It's a very stable tool, very powerful.""It is a scalable solution.""It's very convenient to use.""We rarely had issues with Zendesk.""Its agility and simplicity are the most valuable features. This tool is very user-friendly.""I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions.""It is very easy to connect back and forth between the requester and the person fulfilling the ticket."

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"Scalability-wise, I rate the solution a ten out of ten."

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Cons
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us.""Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful.""As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests.""It wasn't easy to set up so we're only using a third of all of the features,""One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data.""Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it.""The solution could integrate better with QR codes from some websites such as Facebook.""The dashboard could be better."

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"The solution's stability is an area with shortcomings that need improvement."

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Pricing and Cost Advice
  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
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  • "There is a need to make payments towards the licensing costs of the solution."
  • More Zoomin Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It's a very stable tool, very powerful.
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Top Answer:It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some… more »
    Top Answer:Scalability-wise, I rate the solution a ten out of ten.
    Top Answer:There is a need to make payments towards the licensing costs of the solution.
    Top Answer:The solution's stability is an area with shortcomings that need improvement.
    Ranking
    Views
    798
    Comparisons
    509
    Reviews
    5
    Average Words per Review
    560
    Rating
    8.2
    Views
    64
    Comparisons
    32
    Reviews
    1
    Average Words per Review
    443
    Rating
    9.0
    Comparisons
    Also Known As
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Zoomin
    Video Not Available
    Overview

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    At Zoomin, our mission is to leverage your product content to ensure success throughout the customer journey. We strive to provide a robust and innovative content publishing platform which allows you to provide information consistently across all customer touchpoints. Once your content is published, we give you detailed analytics on customer interactions with your content, extracting actionable insights that grow your business and reduce your costs. From your documentation portal to your social community, from web search to connected devices, with Zoomin your content will always be there for the people who need it: your customers.

    Sample Customers
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Avaya, Invidi, Dell, ServiceNow, Intel Security, Fujitsu, Ping Identity, Jive, Apptio, Cisco, RSA, Hitachi, Aternity
    Top Industries
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    No Data Available
    Company Size
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise19%
    Large Enterprise56%
    No Data Available
    Buyer's Guide
    Knowledge Management Software
    March 2024
    Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Zendesk is ranked 2nd in Knowledge Management Software with 57 reviews while Zoomin is ranked 7th in Knowledge Management Software with 1 review. Zendesk is rated 8.2, while Zoomin is rated 9.0. The top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". On the other hand, the top reviewer of Zoomin writes "A knowledge management software that provides great scalability options to its users". Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM, whereas Zoomin is most compared with .

    See our list of best Knowledge Management Software vendors.

    We monitor all Knowledge Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.