Compuware Topaz Workbench Customer Service and Technical Support

Technica67f6
Technical Analyst with 1,001-5,000 employees
When I have had to contact customer support they have been very helpful at resolving the issues. View full review »
Jason Shewbert
Lead Mainframe Systems Programming Analyst at a logistics company with 10,001+ employees
As far as the software vendors that I work with go, Compuware has some of the best support, in terms of listening to customer requests and accepting enhancements to the product and the like. We haven't had many issues with Topaz Workbench where I had to open problem tickets. The problems that we discover in Topaz Workbench are usually attributed to some other product. But their support is some of the best that I deal with. View full review »
Torrie McLaughlin
Mainframe Systems Programmer at a financial services firm with 10,001+ employees
Tech support has been good. We usually don't have any issues time-wise. People get back to us pretty quickly. The questions that we have had have been answered, and the problems that we've had have been fixed. I don't see any issues with support. I'm not the primary support person but my colleague who is hasn't told me of any issues that she has experienced either. View full review »
Learn what your peers think about Compuware Topaz Workbench. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.
LeadSpec79b6
Lead Specialist at a financial services firm with 1,001-5,000 employees
Tech support is fairly responsive. Some of the replies are, "Wait until the next release." And some of the replies are, "This feature, it will not be supported until further notice." View full review »
SystemsPcb30
Systems Programmer at a financial services firm with 10,001+ employees
They have good tech support. View full review »
Advanced5f24
Advanced Specialist at a financial services firm with 1,001-5,000 employees
Compuware tech support seems to be okay. For the most part, if I have any issues I turn it over to someone here and then they get in touch with the vendor and then they have had me get on and do a shared session where they can watch what I'm doing. So they have been fairly reactive. View full review »
Learn what your peers think about Compuware Topaz Workbench. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.