I am a managed service provider. We are partners.

People like me need to know what they want. However, in comparison to other products on the market, ConnectWise was, in my opinion, the most responsive in what they do.

When compared with other products, available, I would rate ConnectWise Automate a nine out of ten.

I would say if you had someone who was at least partially dedicated to this product, who could learn the scripting language really well and was good at building packages, that would be great. I almost would rather have a different tool, but I'm not sure which one yet.

I would rate this solution as a five out of ten. It does its job. 

We have supported customers with all versions for multiple years.

We consult, there's no partnership. 

I would advise potential new users to hold off for now, as we don't know what's going to happen with the purchase of Continuum. ConnectWise bought Continuum, which is a totally different RMM and we know that the RMMs are being merged; Automate is being absorbed by Continuum. We don't know to what degree and we don't know what that product afterward is going to look like. There's a lot of change right now.

The key thing, and obviously for even us and all the other MSPs, is we don't know what it's going to end up looking like. Is it going to be more Continuum? Is it going to be more ConnectWise?

Continuum is a great product for MSPs that are smaller MSPs that don't have the time to do anything. There's no custom stuff, which is great due to the fact that it works.

ConnectWise is the complete opposite of that. It's very custom. You could do anything you want with it, however, it also requires skill and labor.

The question is where does this new merged product sit? If I have an MSP that's asking which arm and platform to go with, it might be an amazing product. It's probably going to end up being an amazing product, however, we don't know where it's at currently - especially for an on-prem customer. It's a big investment to not know what's about to happen.

I'd rate the solution at a solid seven out of ten. In my book, it's the top two compared to the other RMMs out there. It's a double-edged sword, however, with the customization you can do. That can work for you or against you. 

As we use a cloud deployment, we are always using the latest version of the solution. 

I'd rate the solution at a five out of ten. It's just a bit basic.

I wouldn't recommend the solution to others at this time. 

We're just a customer and an end-user.

We've got probably the most recent version. We update it every time we are able to.

I'd rate the solution at an eight out of ten, mostly due to the fact that it is very scalable. 

I would rate the solution at a seven out of ten.

It is as powerful as you use it to be. If someone is just going to use it for remote access and things like that, they will be wasting a lot of money. It is as good as you make it. My recommendation would be that if you're not going to use all of the features, you can use another solution. For example, ConnectWise Automate implements ScreenConnect, which is another one of their products that provides just the remote access screen connection to the machines. For some of our clients who don't really need full monitoring, we just have a screen connection available.

I would rate ConnectWise Automate an eight out of ten.

We're a partner with ConnectWise.

We're most likely using the latest version of the solution.

I'd advise those considering using the solution to work to integrate everything they can.

I'd rate the solution ten out of ten.

I would recommend exploring the features and the pricing model before purchase. It seems like a few years ago our pricing model was a little better than it is currently. I know there are solutions coming on the market with some pretty aggressive pricing models where you're paying on a per tech license rather than a per agent license. Automate is a per deployed agent rather than per tech so if we're 15 techs working on 3000 computers, it's a lot better to pay the tech license than the agent license.

I would rate this solution a six out of 10. 

Since I didn't implement it, I only have advice on usage. So far, it's doing what we need it to do. But as is the case with most of these types of products, eventually we're going to need to go to a remote solution that's not third-party.

I would rate ConnectWise Automate a seven out of 10. It's pretty average for what we're using it to do.

Yes, go for it. Use it once. Labtech will take care of your machines

I would recommend it. I would advise ensuring that you have a team behind it that can run it internally as well, and you're not just relying on ConnectWise themselves.

I'd rate it a nine out of 10. 

It is powerful, but be prepared to spend a lot of time learning the ins and outs of customizing the system with templates, scripts, groups, etc.

The advice I would give to somebody looking to implement ConnectWise Automate is to spend time getting the implementation right.

I would rate it a seven out of ten.