We are using ConnectWise Automate, ConnectWise Control, Manage, and Command. ConnectWise Fortify is new and is something that we are going to try.

We have used different solutions in the past. I'm not a hundred percent sure why we ultimately switched to this product. It was a decision that was above my pay grade.

I have experience with other products such as Zabbix and Service Desk Manager.

I do know that they used Kaseya previously, but I wasn't here at that time. I am not sure about the specifics of differences, but I do know that we are happier now after switching from Kaseya. I know they had difficulties with Kaseya, but I don't know the full extent of it.

We never used another solution before choosing this product.

No, we didn't use any other product before this one.