ConnectWise Automate Pros review quotes

DT
Nov 4, 2021
The database is great. It's a nicely ordered database.
GW
May 21, 2021
Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.
Sean Saeb - PeerSpot reviewer
Jun 30, 2022
It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place.
Find out what your peers are saying about ConnectWise, Kaseya, N-able and others in Remote Monitoring and Management (RMM). Updated: March 2024.
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RB
Sep 20, 2021
The initial setup is easy and the deployment is quick.
CW
Dec 1, 2020
A good automated scripts feature.
LC
Dec 8, 2021
Maybe they could improve the capability to be multi-tenant.
KC
Sep 1, 2021
It's definitely improved the help-desk servicing, et cetera.
EI
Jul 23, 2020
The implementation is nice and easy.
MikeChacker - PeerSpot reviewer
Sep 23, 2022
The most value we get from this solution is that everything is on a patch cycle.
DK
Sep 23, 2021
ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems.
 

ConnectWise Automate Cons review quotes

DT
Nov 4, 2021
Scheduling of automation could be improved and made more simple.
GW
May 21, 2021
In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.
Sean Saeb - PeerSpot reviewer
Jun 30, 2022
This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen.
Find out what your peers are saying about ConnectWise, Kaseya, N-able and others in Remote Monitoring and Management (RMM). Updated: March 2024.
765,234 professionals have used our research since 2012.
RB
Sep 20, 2021
Their support needs to be better.
CW
Dec 1, 2020
The menu doesn't always load properly.
LC
Dec 8, 2021
Technical support was helpful.
KC
Sep 1, 2021
They could use some automated alerts particularly when we're talking about an MSP that might shoot over.
EI
Jul 23, 2020
I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived.
MikeChacker - PeerSpot reviewer
Sep 23, 2022
The fixed client for Automate is slow. The web client is not very intuitive.
DK
Sep 23, 2021
There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate.