ConnectWise Automate Pros and Cons

ConnectWise Automate Pros

GW
System Administrator at a computer software company with 11-50 employees
Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.
We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.
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Voip Network Engineer at a tech services company with 11-50 employees
A good automated scripts feature.
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Network Administrator at Hanatech
The implementation is nice and easy.
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ConnectWise Automate Cons

GW
System Administrator at a computer software company with 11-50 employees
In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be.
We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great.
The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly.
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Voip Network Engineer at a tech services company with 11-50 employees
The menu doesn't always load properly.
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Network Administrator at Hanatech
I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived.
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Learn what your peers think about ConnectWise Automate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
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