ConnectWise Automate Scalability

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group

ConnectWise Automate is a scalable solution.

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MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

It's pretty scalable. Primarily, two people on my team use this solution. The maintenance and everything is handled in the cloud, so we don't have to touch anything. 

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DT
CEO & Senior Automation Administrator at a tech services company with 1-10 employees

The solution has got the same limitations as any other RMM - you're going to hit problems at around 6,000 to 10,000 endpoints, however, that's pretty much standard. At that point, even SAS can scale a little better. I don't think there are any issues with the scalability before that point. At that point, you will need to start fine-tuning what you're actually doing as every little thing hurts at 10,000 endpoints. Scalability is fine compared to all the other RMM solutions.

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Buyer's Guide
Remote Monitoring and Management (RMM)
March 2024
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KC
Information Security Manager at a recruiting/HR firm with 201-500 employees

The solution seems to be scalable. We've continued to use it as we grow and it's been fine for us so far.

Just the IT team uses the solution. There are five internal users and about seven external users that log onto that system and use it. Automate pushes out and connects up to all our devices, et cetera, and pushes out updates. However, in terms of people that actually sign on to the program, it's just the IT team.

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RB
IT Support Specialist at a tech services company with 11-50 employees

The solution is scalable. There shouldn't be an issue with expanding if a company needs to do so. 

We have 50 people on the solution right now, which is basically everybody, and we wouldn't have an issue going up and having more users. I'd say, at this time, the solution is being extensively used. 

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LC
Associate Director NSOC at a computer software company with 51-200 employees

I have found the solution to be not very scalable. They could work on this aspect a bit. 

We have about 100 users using the product in our company right now. 

I'm no longer at the company that still works with this solution. I can't speak to if they will increase usage, however, it's my understanding that they may be moving to a different product altogether. 

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GW
Sr. IT Solutions Architect at a computer software company with 11-50 employees

Now that we have it in place, it is quite easy for us to scale. If we onboard a new client, we can quickly put them in there with little to no effort. It is very scalable for us.

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CW
VoIP Network Engineer at Infinet Solutions

The solution is scalable to any size you want to scale it to. We currently have 15 techs using it. These are level one, two and three service technicians.

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EI
Network Administrator at Hanatech

The scalability of the solution is questionable. I've had some issues. I can't quite remember what they were, however, I remember scaling being a problem for us.

We have about 110 agents on the solution right now, and we purchased 125 in total.

We use it all of the time, every day. We may increase usage in the future, as we do use it often.

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DK
Network Support Specialist IV at a computer software company with 11-50 employees

I'm still unsure about ConnectWise's scalability. Automate seems like it can scale, but we don't have the biggest customer base in the world, so it is hard for me to say.

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it_user722250 - PeerSpot reviewer
Labtech Administrator and System-Admin at a tech services company
TE
Senior NOC and Automation Consultant at a tech services company with 51-200 employees

It is very scalable. I would rate it quite highly there. 

We are an MSP and distributor. We have over 500 customers.

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OJ
Managing Director at a tech consulting company with 11-50 employees

Scalability is good. We currently have fifteen users. As our staff grows, our usage of this solution increases.

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Buyer's Guide
Remote Monitoring and Management (RMM)
March 2024
Find out what your peers are saying about ConnectWise, Kaseya, N-able and others in Remote Monitoring and Management (RMM). Updated: March 2024.
765,234 professionals have used our research since 2012.