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ConnectWise Automate Valuable Features

DT
CEO & Senior Automation Administrator at a tech services company with 1-10 employees

The UI is not too bad; it's more policy-driven stuff as opposed to individual stuff.

The database is great. It's a nicely ordered database.

Technical support is helpful.

The solution is stable.

I love the power shell cut and paste - that's amazing.

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GW
Sr. IT Solutions Architect at a computer software company with 11-50 employees

Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients.

We use monitors to keep track of our machines. We use a pretty good portion of information from Automate.

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RB
IT Support Specialist at a tech services company with 11-50 employees

The reporting on the product is great.

Remote fixes are very useful. There are some of the automated fixes and patches, which is stuff that we really don't have to worry about too much anymore.

The stability is okay.

The initial setup is easy and the deployment is quick. 

The solution can definitely scale. 

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Learn what your peers think about ConnectWise Automate. Get advice and tips from experienced pros sharing their opinions. Updated: December 2021.
554,586 professionals have used our research since 2012.
Voip Network Engineer at a tech services company with 11-50 employees

The automated scripts feature means that we can set up for a lot of different things and they have reduced tech input drastically, in the sense that a task only needs to be done once instead of 100 times.

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KC
Information Security Manager at a recruiting/HR firm with 201-500 employees

It's definitely improved the help-desk servicing, et cetera. 

The solution is very stable.

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Network Administrator at Hanatech

There are many features within the solution, however, I find that I usually use control or remote solutions. 

I appreciate how I can check the user statuses, including IP addresses, flags, etc., and see the last login of the user.

The implementation is nice and easy.

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DK
Network Support Specialist IV at a computer software company with 11-50 employees

ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems. I can just help them from home or from work.

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TE
Senior NOC and Automation Consultant at a tech services company with 51-200 employees

It is very scalable. 

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Learn what your peers think about ConnectWise Automate. Get advice and tips from experienced pros sharing their opinions. Updated: December 2021.
554,586 professionals have used our research since 2012.