ConnectWise Automate Archived Reviews (More than two years old)

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Mark-Davis
Real User
IT Manager at The Roberts Company
May 23 2018

What is most valuable?

Remote access and detailed monitoring help us support our equipment, which is spread throughout the Southeastern US.

How has it helped my organization?

We have several remote users, and this would be very difficult to manage with the small IT team that we have. This product saves us a lot of time and increases our efficiency.

What needs improvement?

Like most companies these days, they always change the GUI to some dumb-down version of tiles, which are more "user-friendly", but slows my team down in the end. We have requested a "classic view" with no fancy screens and colors. Just detail!
Consultant
Labtech Administrator and System-Admin at a tech services company
Aug 23 2017

What is most valuable?

First of all, the automation of LabTech is awesome. You can do any kind of automation from Labtech. You can integrate anything from LabTech, i.e., Auvik, Veeam etc. As per… more »

How has it helped my organization?

One of the greatest benefits of LabTech is less client downtime. Because LabTech lets you proactively monitor and fix issues before they interrupt your clients’ business… more »

What needs improvement?

Reliability: Open a computer window new screen and it's slow.

What's my experience with pricing, setup cost, and licensing?

Put a lot of automation on a single machine for LabTech, so pricing is not as high.

Which solution did I use previously and why did I switch?

No, we didn't use any other product before this one.

What other advice do I have?

Yes, go for it. Use it once. Labtech will take care of your machines

Which other solutions did I evaluate?

No.
Find out what your peers are saying about ConnectWise Automate vs. Kaseya VSA and other solutions. Updated: September 2020.
437,208 professionals have used our research since 2012.
Consultant
Helpdesk Technician at a tech services company with 501-1,000 employees
Jun 08 2016

What is most valuable?

Scripting and automation are not incredibly straightforward, but they are probably the most valuable tools in this solution when compared to other RMM systems. Their integration of ScreenConnect has also made remote desktop control incredibly smooth.

How has it helped my organization?

Remote monitoring allows the organization to react more quickly to emergencies, particularly offline devices/locations. Monitoring server services and general computer health allows us to be proactive about preventing issues. Proper scripting and scheduling has also reduced the need for actual… more »

What needs improvement?

Because of the vast number of features, the software is difficult to navigate. Some features feel very hidden and hard to find in order to enable or disable them.

What other advice do I have?

It is powerful, but be prepared to spend a lot of time learning the ins and outs of customizing the system with templates, scripts, groups, etc.

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Also known as
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
ConnectWise Automate customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions