ConnectWise Control Reviews

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Real User
IT Infrastructure Project Manager
Jun 18 2018

What is most valuable?

Ease of use is good, it's very easy to use, very easy to understand. It gives us remote access to the PC without any issues. That's the most important thing.

What needs improvement?

The complaints I have are more regarding my side - not on the users' side - regarding setting up. For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a... more»
Real User
IT Manager
May 24 2018

What is most valuable?

The ease of use is really good. In addition, obviously, uptime - making sure it's online and working for when we need it. The interface is very good and, overall, it is a really pleasant experience.

How has it helped my organization?

We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We don't use it as much as we do our RMM software and remote support, but it has definitely really helped in terms of speed and... more»

What needs improvement?

Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple, very easy, I could see the name that was typed in, the IP... more»
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Consultant
Senior Technical Support Specialist at a tech services company with 1,001-5,000 employees
Feb 08 2017

What is most valuable?

Some valuable features of this product are file transfer, the ability to blank out the users' screens, and the ability to transfer support easily to another admin/technician on the fly, while also being able keep control and/or view of what... more»

How has it helped my organization?

It made work and support much easier than our previous Microsoft Lync/WebEx solutions. It allowed us to still manage UAC while working in the user's computer. It has also improved the server's ability to add and run tools and scripts from the... more»

What needs improvement?

The tool seems fairly reliant of bandwidth. If the connection is not strong, it can lag behind quite a bit. It can also be time consuming to walk everyone through the plugin that installs for it. However, the main issue I have seen with it is... more»
Real User
Network Admin at a hospitality company with 1,001-5,000 employees
Jul 27 2016

What is most valuable?

The ability to access our servers behind the firewall with granular security. A new project required a third party consultant to access a pair of our systems and the consultant didn’t have a remote control solution (most have their own). We... more»

How has it helped my organization?

We were able to provide access to our consultant without granting him access to the entire network with a VPN connection, and we could limit their access to just the systems needed.

What needs improvement?

While I found the documentation to be adequate, others in our IT department did not. My immediate supervisor said it was lacking in documentation and had “too many words” to describe how to use the product when crafting instructions to send... more»
Real User
IT Admin at a tech company with 501-1,000 employees
Aug 09 2016

What is most valuable?

The most valuable features are what it's made for, to control other computers.

How has it helped my organization?

My business is connected to supporting computers. Of course, it helps me a lot.

What needs improvement?

At the moment, I cannot use my own domain to install it and use it with my clients. I am forced to use their domain. This is a setback for me, because the previous form of licensing I used, and they told me they no longer support it, I could... more»
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What is ConnectWise Control?

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Also known as
ScreenConnect
ConnectWise Control customers

Jon Rosen Systems

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