ConnectWise Control Reviews

4.0 out of 5 stars
 (13)
Anonymous avatar x80
Vendor
Senior Technical Support Specialist at a tech services company with 1,001-5,000 employees
Feb 08 2017

What is most valuable?

Some valuable features of this product are file transfer, the ability to blank out the users' screens, and the ability to transfer support easily to another admin/technician on the fly, while also being able keep control and/or view of what... more»

How has it helped my organization?

It made work and support much easier than our previous Microsoft Lync/WebEx solutions. It allowed us to still manage UAC while working in the user's computer. It has also improved the server's ability to add and run tools and scripts from the... more»

What needs improvement?

The tool seems fairly reliant of bandwidth. If the connection is not strong, it can lag behind quite a bit. It can also be time consuming to walk everyone through the plugin that installs for it. However, the main issue I have seen with it is... more»
43d677d5 2206 452d 85ea 6c45d25d37d1 avatar
Real User
Network Admin at a hospitality company with 1,001-5,000 employees
Jul 27 2016

What is most valuable?

The ability to access our servers behind the firewall with granular security. A new project required a third party consultant to access a pair of our systems and the consultant didn’t have a remote control solution (most have their own). We... more»

How has it helped my organization?

We were able to provide access to our consultant without granting him access to the entire network with a VPN connection, and we could limit their access to just the systems needed.

What needs improvement?

While I found the documentation to be adequate, others in our IT department did not. My immediate supervisor said it was lacking in documentation and had “too many words” to describe how to use the product when crafting instructions to send... more»
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Anonymous avatar x80
Real User
IT Admin at a tech company with 501-1,000 employees
Aug 09 2016

What is most valuable?

The most valuable features are what it's made for, to control other computers.

How has it helped my organization?

My business is connected to supporting computers. Of course, it helps me a lot.

What needs improvement?

At the moment, I cannot use my own domain to install it and use it with my clients. I am forced to use their domain. This is a setback for me, because the previous form of licensing I used, and they told me they no longer support it, I could... more»
7f1094fa edc1 4af9 9292 94eb91495276 avatar
Consultant
President at IBF Consulting
Sep 01 2016

What is most valuable?

The following features of this product are the most valuable to me: * Persistent access * Remote access * Ease of end-user installation session

How has it helped my organization?

We use it for help desk and server monitoring.

What needs improvement?

I would like to see a full-blown fat client/desktop application. LogMeIn has a desktop client which makes it much more convenient to access my computer list and create ad-hoc sessions rather than navigate to a web page and login. I would like... more»
Anonymous avatar x80
Real User
Principal at a healthcare company with 501-1,000 employees
Feb 14 2017

What is most valuable?

I've had zero connectivity issues - it always connects reliably and quickly.

What needs improvement?

The only slowdown I've seen is when quality settings are set to high - and this is primarily on Windows 10 machines that show a picture on the lock-screen prior to the password entry screen. It takes a while to load the screen image in high quality, and this slows down the process of logging in (basically until it loads I can't proceed to the password screen and... more»
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ConnectWise Control Questions

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What is ConnectWise Control?

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Also known as
ScreenConnect
ConnectWise Control customers

Jon Rosen Systems

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