ConnectWise Control Benefits

Andy Warner
IT Manager
We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We don't use it as much as we do our RMM software and remote support, but it has definitely really helped in terms of speed and ease. We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything: "Click here, and if you're using Chrome look here, if you're using Firefox look there." But ConnectWise has step-by-step instructions, depending on the browser. View full review »
Senior Marketing Analyst at a comms service provider with 10,001+ employees
We have received customer feedback on the quickness of our responsiveness and the solution deployment. View full review »
User at a tech company
Our company provides an application that does meeting-room collaboration, meeting organization in corporate meeting rooms. We provide configuration services, globally, to large corporations. The ability to easily remote into their environments makes money for us. View full review »
Paul Christian
It gives me the ability to remotely connect to machines that I manage without user intervention. View full review »
IT Manager
It's much easier to use ProtectWise Control than to use, for instance, TightVNC or VNC Viewer. It's faster to connect to end-points. View full review »
Dentist at a health, wellness and fitness company
Recently I needed to remotely access the software at my office, and I was able to connect using the software and access the information I needed within a minute or two, rather than having to drive to the office to get into the computer system. View full review »
The product's two-factor authentication means we are not worried like before about the state of our security. View full review »
IT Network Specialist
It allows me not to have to drive to an end-user to fix their computer. If I have internet connectivity I can usually handle it right from my office, so I like that. And so does the employer because they don't have to pay mileage. It has been a game-changer for my workflow. View full review »
We don't use it that often, probably three or four times a month. We use it to remote into customers' computers and it gives us a different option other than TeamViewer and using a paid license with TeamViewer. We use this to connect to people. But there was no improvement, per se, in our organization once we started using it. View full review »
Konstantin Chernitsky
System Administrator/Engineer
We were using LogMeIn but the price was so high, so we were looking for something to change to, to use something else like it. We found ConnectWise and we're very happy that we found it. View full review »
Dillon Simmons
Owner at a tech services company with 51-200 employees
Remote support is efficient and easy for our end users to receive support. View full review »
Sanjay Ahluwalia
Manager of Implementation and Support
Engineers have quick, usable access to clients' infrastructure, which was not so easy with GoToMeeting. View full review »
Better than TeamViewer and useful for fixing problems remotely. View full review »
Henry Murphy
IT & Operations at a Consumer Goods with 51-200 employees
I am able to support our remote users. This has been a great help. View full review »

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