This solution used to be called ScreenConnect, then ConnectWise bought them out four or five years ago. A little bit of background on the organization: We're a rural school division in Northern Alberta, so we have to cover a lot of geography. It's been apparent in the last couple years with COVID that going out and seeing machines just isn't the way to go like it was 10, 20 years ago.

We're using this solution as SaaS (Software as a Service). I don't know if they're still offering it on-prem. I think that they went away from that. For some reason, that rings a bell.

I'm trying to think of anything else that might be a room for improvement for this product. Something I really haven't played around with a whole lot is the PowerShell through this, but it might also just work through the commands section of it. I can't see that as something that's missing in the product. In all fairness, I haven't really done a lot with that as of late.

Currently, we have six people using this product.

The beauty of ConnectWise Control is we really don't have to do anything for maintenance. We only need to do a little bit of housekeeping, e.g. if we decommission a machine, we just remove the agent from there and it's gone.

Any app-specific maintenance is done by ConnectWise, so we have zero responsibility for that. ConnectWise is always great about sending a planned maintenance message out, e.g.: "Between the hours of 2:00 AM and 3:00 AM, the service will be unavailable.", which is the perfect time. I've never had an issue where I've gone in and said: "Oh, they're still doing maintenance. Something must have gone wrong." This is a solid solution.

Increasing usage of this product isn't out of the question, but not at this point in time. There are some features that are in there that we don't use today, but as far as the number of individuals, it's going to depend on whether my team grows or not. We don't have plans of increasing usage in the near future, but it's not a definite no.

I would say to anybody who's even thinking about using this solution, is to definitely sign up for the free trial, even if you don't decide to go with it. The setup is so easy. You get 15 days to try it out and that's more than enough time to see exactly what you can do with it and if it's a good fit. I'd be surprised if somebody says: "No, I really don't like this." It's so intuitive. I've got non-technical individuals who just do app support, so they know that one application, and they don't know a lot about servers or computers, but they just absolutely love ConnectWise Control because it's so simple. They search for the machine, double click it, and they're in. That's not oversimplifying it at all. That's literally what they do.

Definitely do the free trial and let it speak for itself.

I'm rating this solution a 10 out of 10. It's easily a 10 out of 10, because even though there were some glitches and bugs, it's very rare. I can't even remember anything off the top of my head that was so significant that made me say: "I'm not liking this at all." I'm typically pretty hard on these products because there's so many of them out there, but we definitely have a choice.

I'm on the latest version of the solution. I just updated it yesterday. 

While we have the solution on-premises at this time, we'll likely move to the cloud later this year.

They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud.

I'd rate the solution nine out of ten.

ConnectWise ScreenConnect is a great remote access and support solution. I would recommend the solution to other users because customers who use it through us love it.

Overall, I rate ConnectWise ScreenConnect ten out of ten.

Scenarios where the product was useful in the area of remote access revolve around incidents where every time the clients call our company for help, I can just use the solution to connect and help them out instantly.

The performance of the product is fine. I rate the ease of use that the product provides a nine out of ten.

In terms of the security features of the product, I assume that everything is encrypted. I haven't compared ConnectWise ScreenConnect from a security perspective with the other products in the market.

Only I use the product in my company.

I rate the tool a nine out of ten.

I would recommend ConnectWise Control to others to use. I rate it a 9 out of 10.

We are a customer and an end-user.

We used an on-prem server and I just started using Linux, however, we don't recommend using Linux. It's better to go with a Windows Server machine.

We do recommend using the Windows Server for our clients.

I would rate the solution at a nine out of ten.

I'd advise potential new users to understand all the needs of the company first to make sure the solution will cover what you would like to be accomplished. If ConnectWise Control is chosen, do the trial license. It doesn't take a lot of effort to deploy it. Take some time in the demo environment and see how it works for you. If the functionalities are there and it is meeting your expectations, proceed with the next steps.

We're an end-user.

The cloud service is provided by ConnectWise themselves, however, it's not like a shared service. It is a dedicated instance that we are using.

Overall, I'd rate the solution ten out of ten. It's impressive. 

My advice for anybody who is implementing this product is if they have the ability to bundle it with ConnectWise Automation, to do it from the start. We would really like to implement ConnectWise Automate, but it is probably out of our price range right now.

The biggest lesson that I have learned from using this product is that not all remote connectivity software is equal. My team thinks that this product is pretty good.

I would rate this solution a nine out of ten.

I suggest that if you have a mobile device manager, like Intune or whatever you use to push your software out, use it to push the client out. Then every time a new device comes online, it's automatically put into ConnectWise Manage, and you can manage it right from the start.

We've never had to use tech support. The solution is just super simple and straightforward. I would rate it as a ten out of ten. 

SaaS Cloud Hosted was dead simple. Make sure the access rules on your firewall(s) have the right allowances in place. It does require internet access for both the host and remote machines, which can be a challenge for some setups.

It's very easy to use. I created a YouTube video to show people how to use it and it was relatively quick.

In terms of advice, something that helps us is that we build agents by client and we have a secret web page that people can download them from.

Try it first before you buy it. It's really all just based on your personal preference. I think that the interface looks good, but someone else might not like the interface. It really just depends on how you like to set up your workflows and whether or not you like the way that they've set it up.

The product works very well and is easy for end users to install. I really like it.

I am overall satisfied with the product. It is a pretty straightforward product, which is easy to use and deploy. I do not have any qualms with it.

Just do it. Especially people who are subscribing to LogMeIn or TeamViewer, they are not going to miss anything.

Go with the cloud version, rather than the on-premise. You don't have to have your own equipment. It is nice that it is looked after, it's in the cloud. We've had no problems with it.

I would rate ConnectWise at eight out of 10, just because it is lacking in the reporting functionality, being able to find out, for instance, what remote connections were made two weeks ago or last month, for auditing purposes. I don't seem to be able to do that at the moment. I haven't investigated it too much but I just don't seem to be able to have the same reporting functionalities we had in LogMeIn Rescue.

If you are looking for a quick and easy web-based connection session without the need to be on intranet, then this is the solution for you.

We are only a ConnectWise customer. We don't have any other business relationship with them.

We are always up-to-date with the latest version. It's automatically updated on the system due to the fact that the service is hosted in the cloud even though it's not really a cloud service. We have our own instance, and we are completely in control from a security perspective. One of our biggest requirements was security. Our users need authentication via their user credentials, which we control with our on-premise security framework.  It's extremely difficult for someone to bypass that security, especially with our added multi-factor authentication.  Even though the service is hosted in the cloud, we have full control over access to that service, unlike TeamViewer and AnyDesk, which is purely a cloud-based solution. 

Any person or company that really wants to have a very efficient and easy to use remote control solution really should evaluate ConnectWise. The solution has a trial period which is valid for 14 days, and you can test it out for free. 

Overall, I'd rate the solution ten out of ten.

We use the solution to support our customers. We're an IT support company.

I'm not sure which version of the solution we're currently using. I believe it to be the most updated version.

I'd rate the solution eight out of ten.

We like it. We recommend it to other companies. It's easy to use, and it's easy to understand, and it works very well.

I would just say use it.

If you use proxies in your environment, then make sure to test out the product beforehand to see whether this product works in your environment.

Once I figured out how it worked, it's not too hard. It's a matter of remembering the numerous steps that are necessary to get into the software, and then to access the particular computer that I'm interested in. My IT guy can do it much faster than I can because I only rarely have to use it.

It's a good product.

Make sure you go through your requirements first.

The products works well for what they are designed to do. However, if you are an MSP, you may need other software for reporting.

The simplest advice is give it a trial. It’s easy and it works.

I would tell someone interested in ScreenConnect the pluses and the minuses. If their needs are covered, I would recommend it. Different companies require different approaches to their clients. ScreenConnect answers most of them, but not all of them.

Just try it out. It’s always easier to get a feel for software when you’re actually using it.

Get it. Save time, save mileage. There are no cons, all pros. I don't know how I functioned for that half a year without it.

Enjoy the product.

It's worth using over the others because it makes unattended remote access faster and simpler than the other products I tried.

Go get it. It's great!

If your looking at anything aside from Control, keep looking.