ConnectWise Control Other Advice

Managing Director at NETCB

We're ConnectWise as a customer. We don't have any other business relationship with them.

We are always up-to-date with the latest version. It's automatically updated on the system due to the fact that the service is hosted in the cloud even though it's not really a cloud service. We have our own instance, and we are completely in control from a security perspective. One of our biggest requirements was security. Our users need authentication via their user credentials, which we control with our on-premise AI depth services. It's extremely difficult for someone to bypass that security. Even though the service is hosted in the cloud, we have full control over access to that service, unlike TeamViewer, which is purely a cloud-based solution. 

Any person or company that really wants to have a very efficient and easy to use remote control solution really should evaluate ConnectWise. The solution has a trial period which is valid for 14 days, if I'm not mistaken, and you can test it out for free. 

Overall. I'd rate the solution nine out of ten.

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MC
Manager, Information Technology Service Operations at Lynnco

My advice for anybody who is implementing this product is if they have the ability to bundle it with ConnectWise Automation, to do it from the start. We would really like to implement ConnectWise Automate, but it is probably out of our price range right now.

The biggest lesson that I have learned from using this product is that not all remote connectivity software is equal. My team thinks that this product is pretty good.

I would rate this solution a nine out of ten.

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AH
CTO at Hanatech

We use the solution to support our customers. We're an IT support company.

I'm not sure which version of the solution we're currently using. I believe it to be the most updated version.

I'd rate the solution eight out of ten.

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Learn what your peers think about ConnectWise Control. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
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