ConnectWise Control Other Advice

Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
It's very easy to use. I created a YouTube video to show people how to use it and it was relatively quick. In terms of advice, something that helps us is that we build agents by client and we have a secret web page that people can download them from. View full review »
Andy Warner
IT Manager
Go with the cloud version, rather than the on-premise. You don't have to have your own equipment. It is nice that it is looked after, it's in the cloud. We've had no problems with it. I would rate ConnectWise at eight out of 10, just because it is lacking in the reporting functionality, being able to find out, for instance, what remote connections were made two weeks ago or last month, for auditing purposes. I don't seem to be able to do that at the moment. I haven't investigated it too much but I just don't seem to be able to have the same reporting functionalities we had in LogMeIn Rescue. View full review »
Senior Marketing Analyst at a comms service provider with 10,001+ employees
Just do it. Especially people who are subscribing to LogMeIn or TeamViewer, they are not going to miss anything. View full review »
User at a tech company
We like it. We recommend it to other companies. It's easy to use, and it's easy to understand, and it works very well. I would just say use it. View full review »
Paul Christian
I am overall satisfied with the product. It is a pretty straightforward product, which is easy to use and deploy. I do not have any qualms with it. View full review »
IT Manager
Try it first before you buy it. It's really all just based on your personal preference. I think that the interface looks good, but someone else might not like the interface. It really just depends on how you like to set up your workflows and whether or not you like the way that they've set it up. View full review »
Dentist at a health, wellness and fitness company
Once I figured out how it worked, it's not too hard. It's a matter of remembering the numerous steps that are necessary to get into the software, and then to access the particular computer that I'm interested in. My IT guy can do it much faster than I can because I only rarely have to use it. View full review »
If you use proxies in your environment, then make sure to test out the product beforehand to see whether this product works in your environment. View full review »
IT Network Specialist
Get it. Save time, save mileage. There are no cons, all pros. I don't know how I functioned for that half a year without it. View full review »
Konstantin Chernitsky
System Administrator/Engineer
It's a good product. View full review »
Dillon Simmons
Owner at a tech services company with 51-200 employees
If your looking at anything aside from Control, keep looking. View full review »
Sanjay Ahluwalia
Manager of Implementation and Support
Make sure you go through your requirements first. View full review »
Go get it. It's great! View full review »

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