ConnectWise Control Previous Solutions

Managing Director at NETCB

We previously used Bomgar, which has since been acquired by a different company. We switched because it was so expensive. We were very unhappy when our appliance broke down and they said you have to pay five years' worth of backdated software maintenance. They wanted to charge us about 100,000 Rand, and we backed away, as it was way too much for our small 14 person company.

We switched to ConnectWise's remote control, which we found is extremely powerful. It can provide us with basically similar features that we used to have with Bomgar. As a remote control, it actually works extremely well.

The key difference between the two was the licensing cost. Bomgar was also a very good product. What we did find is that ConnectWise has got slightly more support in terms of integration into other systems than what Bomgar used to authorize at that point in time, three years ago. It may have changed since then. However, the costs, including the peer cost and the costing model, are quite high. There was reluctance on the part of Bomgar to accommodate us in the beginning when we told them that their costing model was crazy. Even after they came back with discounts, we told them, "This is not a significant discount." Instead, we told them that we will rather migrate to a different platform.

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MC
Manager, Information Technology Service Operations at Lynnco

The company had used a couple of different products and it was kind of a scattered bag. We used Teams, which wasn't very good. They used Remote Assistance, which I think was from TeamViewer. Then, I think someone used VNC for a short time, but we put a stop to that quickly.

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AH
CTO at Hanatech

It's been probably four months since we switched from SolarWinds to ConnectWise. We also use AVG. We found that the different requirements we had were not being completely satisfied with the other systems. We switched to a solution that has all the requirements we need in one platform.

Based on what we researched and our experience on other platforms, and after talking with other companies that were using ConnectWise, we decided to move over to them to try it out.  

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