There was a time when we were using Google Remote Desktop. There were a lot of the things that I didn't like about it, particularly the security it provides.

ConnectWise is a lot more secure than TeamViewer, Zoom, and Google Remote Desktop, especially in schools which has been a known area where malicious activity has occurred. I just don't hear the same thing, nor have I experienced the same security risks from ConnectWise Control.

There were definitely features I found in this solution, e.g. the ability to reboot in safe mode which aren't available in the previous tools that we had in place.

ScreenConnect or ConnectWise Control as it's known today has been my go-to solution for the last decade. The other products we used previously had a lot of performance issues.

Talking about VNCs, they were not as usable at times. The VNC was such a poor technology. We tried different products, so it's not just one product that was an issue.

TeamViewer was a solution I found really, really heavy. It needed a lot of resources. The juice just wasn't worth the squeeze. It was a lot of work and we really didn't benefit from it.

When I was introduced to ScreenConnect or ConnectWise Control, it was almost too good to be true. We did a proof of concept for six to eight weeks on it, then we started switching over to it as our primary tool. Nothing was preventing us from doing that, not even the price, because it was totally reasonable, totally doable, and the rest was history. We never looked back.

We also used LogMeIn in the past. It was a scaled down version, or it could have been another acquisition called join.me. There was some acquisition there, but I can't keep track of all these acquisitions. They were okay, but not feature-rich. LogMeIn and join.me suddenly had significant price increases, so they were almost pricing themselves off the market.

We have used LogMeIn before this at a few different companies I work for. In comparison, it was a more expensive option.

I have previously used Remote Desktop, Quick Assist, and TeamViewer. We switched to ConnectWise ScreenConnect because it was integrated into the ConnectWise agent that we're using.

I have experience with TeamViewer and AnyDesk.

AnyDesk is more useful for people who want a tool that can be quickly downloaded. The integration offered by ConnectWise ScreenConnect with the rest of the platforms I use is really good. The other tools in the market operate as

standalone products, so such solutions don't have the same good integration capabilities as ConnectWise ScreenConnect.

Prior to ConnectWise we were using TeamViewer however due to security purposes in 2016 we stopped using TeamViewer. 

We have also used Windows Remote Desktop to remote to desktops, however, you can only remote within the local area network. Our firewall and VPN now restrict the use of Windows Remote Desktop.

We haven't really used any other solution before we chose ConnectWise. For internal users, we used SCCM to connect to our corporate computers.

The functionality would be the main differentiator between the two solutions. There is the possibility to enter some automated jobs in ConnectWise. In SCCM, this was not possible. Basically, ConnectWise has some small features that engineers can utilize to assist with troubleshooting and may make the tasks go faster and be much more comfortable.

The company had used a couple of different products and it was kind of a scattered bag. We used Teams, which wasn't very good. They used Remote Assistance, which I think was from TeamViewer. Then, I think someone used VNC for a short time, but we put a stop to that quickly.

We still utilize MS Remote Desktop for normal in-house remote support, but for outside access it fits the bill for us.

We used several pieces of software. We used LabTech, we used GFI which is now owned by another company. We used Kaseya, and we've used LogMeIn Central. LogMeIn Central was the one we started off with seven years ago. When LogMeIn Central raised their prices we moved to a couple of others, but then LogMeIn Central came back and offered us the price that we had before, so we switched back. Then LogMeIn Central raised their prices again, and so we left and went to ConnectWise. The reason we switched was price. LogMeIn Central literally raised their prices almost four times what we were paying before. We were paying about $285 a month, and they wanted us to pay $1,025 a month. 

I used them all. LogMeIn Central had good persistent access but ad-hoc wasn’t good.

I switched to ScreenConnect ConnectWise because of the pricing increases with LogMeIn. I originally switched to TeamViewer, then with TeamViewer, it was just cumbersome with all the various versions that you have to deal with. ConnectWise was priced fairly, so I switched to it.

I used LogMeIn and TeamViewer. I switched because ScreenConnect came to be more cost-effective based on the amount of features that they offered.

We used LogMeIn Rescue but it got expensive. As I say, it was our backup software, and we only used it for ad-hoc clients who would call out of the blue. And we were paying almost 100 pounds a month for one license. Some months we'd only get a few calls and we would already have to try and make up a 100 pounds worth of fees. Whereas with ConnectWise, we're paying about 30 or 40, so it's a big saving.

My current company has only used our already in-house share desktop clients, Microsoft Lync and WebEx, or just walked through issues over the phone.

We previously used Bomgar, which has since been acquired by a BeyondTrust. We switched because it was so expensive. We were very unhappy when our appliance broke down and they said you have to pay five years' worth of backdated software maintenance. They wanted to charge us about 100,000 ZAR, and we backed away, as it was way too much for our small 24 person company.

We switched to ConnectWise's Control, which we found extremely powerful. It can provides us with basically similar features that we used to have with Bomgar. As a remote control solution, it works extremely well.

The key difference between the two was the licensing cost. Bomgar (BeyondTrust Remote Support) is also a very good product. What we did find is that ConnectWise has got slightly more support in terms of integration into other systems than what Bomgar used to authorize at that point in time, over five years ago. It may have changed since then. However, the costs, including the peer cost and the costing model, are quite high.

It's been probably four months since we switched from SolarWinds to ConnectWise. We also use AVG. We found that the different requirements we had were not being completely satisfied with the other systems. We switched to a solution that has all the requirements we need in one platform.

Based on what we researched and our experience on other platforms, and after talking with other companies that were using ConnectWise, we decided to move over to them to try it out.  

We use them all when we have to, any of the conferencing softwares: Where the customers have their firewalls blocking out TeamViewer, or because of corporate policy, it's the only thing that they allow. The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice.

I previously used TeamViewer and Chrome Remote Desktop. ScreenConnect beats out both as it's easier to use than Windows Remote Desktop (outside of a local network) and it's less expensive than TeamViewer. I don't think I would have stopped using TeamView if it was the same price as ScreenConnect.

We previously used RemoteView.

LogMeIn. We switched because of the price.

Our company used to use GoToMeeting/GoToAssist. I have also had experience with  LabTech Screenconnect. We still use GoToAssist due to Windows permissions

TeamViewer, but it was just a trial, and we wanted to use something for a business solution.

We have a bundled MSP product using Desktop Central as our primary agent since we require reporting.

We continue to use other remote support solutions but ScreenConnect has become our default solution, especially for laptop clients.

We had a previous solution, and found that ScreenConnect was the easiest way to help an end user get to where they needed to be so we could remotely log in.

I have been using a number of different solutions, swapping between GoToMeeting, TeamViewer and Remote Assist. The main reason that I switched was cost, and then I discovered how easy it is to use ScreenConnect.

TeamViewer, which was too expensive for the features.

We did not use a previous solution.

Yes, I used TeamViewer and I found theirs to be a little less friendly and more expensive.