ConnectWise Control Primary Use Case

Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
We mostly use the unattended access. We only use the on-demand, remote support solution on occasion but it's good to have on the off chance that we're dealing with a customer who is not under contract with our service. We have just three people that use ConnectWise. We're not using any extensions. View full review »
Andy Warner
IT Manager
We use it for remote support for ad-hoc clients. We have contract clients as well but we use SolarWinds for those, as an RMM dashboard. We have ConnectWise as a type of backup option and for clients on whose systems we don't have our monitoring agent installed. We only have one license which we share, as a backup, there are just three of us. It's not the primary software that we use. We do use two ConnectWise extensions, one called Remove Thumbnail Preview and another one called Report Manager. View full review »
SeniorMaf57a
Senior Marketing Analyst at a comms service provider with 10,001+ employees
The primary use case for this solution is remote support. The product is extremely easy to use. I am the only person in my office using it. I have enable all the possible extensions available through ScreenConnect. I use both the unattended access functionality and the remote support functionality. View full review »
Reviewer872712
User at a tech company
We use it to support our company's customers. There are about 10 of us using it. We don't have any extensions enabled. We use both unattended access and remote support functionality. View full review »
Paul Christian
Owner
Our primary use for the solution is remote support, as it is simple and pretty easy to use. I have enabled the command prompt extension for Windows. I use both the unattended access functionality and the remote support, but mainly primarily just the unattended access. View full review »
ITManage9068
IT Manager
Remote access to end-points. We don't use the unattended access functionality. We've had two people using it. We did not enable extensions. View full review »
Dentistb358
Dentist at a health, wellness and fitness company
Both my IT guy and I use it to be able to access any computer remotely. Only the two of us have access to it. We mostly use the remote support. View full review »
CEO4e75
CEO
The primary use case is to access my devices remotely, since it is simple to use and responds quickly. Four people in my organization will be using this product. We enabled the following extensions: Edit web.config appSettings, edit app.config settings, Guest Session Starter, and Translation Extension Builder. We are primarily using unattended access. View full review »
ITNetwordba5
IT Network Specialist
Connecting with end users, remotely. There is just one user in my business and I have not enabled any extensions. We just downloaded it and I use the client from my desktop. View full review »
Owner5e53
Owner
Connecting to end-user computers, from a customer standpoint. We have two to three people using it. We primarily use remote support. We don't use the unattended access functionality nor do we have extensions installed. View full review »
Konstantin Chernitsky
System Administrator/Engineer
We use it to give support to our customers. We have three technicians using it and 300 or 400 clients as well. We do have some ConnectWise extensions in use, and we use both unattended access and remote support functionalities. View full review »
Dillon Simmons
Owner at a tech services company with 51-200 employees
We are using this product as a Managed Services Provider. Two people in our business use this product. We use both the unattended access functionality and remote support. The console is okay at best. The recent redesign has made it slower and basically worthless. View full review »
Sanjay Ahluwalia
Manager of Implementation and Support
Remote access. We use the Guest Session Starter extension. We have between eight and 10 people using it in our company and we use both the unattended access and remote support functionality. View full review »

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