ConnectWise ScreenConnect Primary Use Case

SS
Technology and Logistics Director at a media company with 501-1,000 employees

We use ConnectWise Control as a great remote access tool.

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Todd Blake - PeerSpot reviewer
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

We use it for the IT team. We have installed it on all of our staff computers. We have about four hundred and fifty almost five hundred computers that it's installed on.

We use it to do remote support on those computers. We use it to get to servers. If we need to get to servers, we can. We use it to run updates. We can do command-style prompts through ConnectWise Control. I used it just to check system resources or what version of Windows someone's running, it's very quick to sort of check what they're using for the system.

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Jon McWilliams - PeerSpot reviewer
Senior Technology Specialist at CMIT Solutions

We're an MSP using ConnectWise ScreenConnect to support our customers.

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Buyer's Guide
ConnectWise ScreenConnect
March 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
ME
Principal Consultant at Ellnet

In my company, the solution is used as any other product in the market that provides users with remote control or access. I don't think it's any better or any worse than any other solution in the market.

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MS
SA at a university with 1,001-5,000 employees

We buy licenses for our help desk so that when our end-users are having problems with their PCs, our help desk can remote to the end-user's PC to troubleshoot and solve the problem. 

This year, we recently purchased another license so we now have a total of five licenses.

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VD
IT System and Network Administrator at a maritime company with 10,001+ employees

Basically, in a previous company where I worked, I was a product owner and our company searched for tools that would be able to remotely connect to our customer computers and assist if some IT issue arises. 

We have customers outside of our office that we are supporting. We cover all IT devices, including computers and Windows machines as well as our applications. If an employee of these third-party companies has any issue they call a support number and communicate directly with an engineer. He can directly connect and take over control of their machines if necessary. This is helpful, for example, if an employee cannot describe what actually happens on his computer during a problem and network activity still exists. Our employee engineers can jump on the computer and witness it from the perspective of the user. 

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB

We use the solution ourselves. It supports our customers and their systems. It's for remote support since our entire company, all the staff, are working remotely, and we support our customers across South Africa and in other places on the African continent.

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MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

We went full remote after COVID, so all of our employees are off-premises. We use it primarily as a remote deployment, remote connectivity tool for doing troubleshooting with our clients.

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MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

We are a 100% remote company, so we use ConnectWise Control primarily for remote support. I also have a guy who goes through periodically, probably every week or so, and uses Control to pull information about all the PCs and make sure that the patch levels are showing up correctly and that we are where we said we were going to be.

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RS
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company

We mostly use the unattended access. We only use the on-demand, remote support solution on occasion but it's good to have on the off chance that we're dealing with a customer who is not under contract with our service. We have just three people that use ConnectWise. We're not using any extensions.

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RH
IT Manager

Remote access to end-points. We don't use the unattended access functionality. We've had two people using it. We did not enable extensions.

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PC
Owner

Our primary use for the solution is remote support, as it is simple and pretty easy to use. I have enabled the command prompt extension for Windows.

I use both the unattended access functionality and the remote support, but mainly primarily just the unattended access.

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MM
Senior Marketing Analyst at a comms service provider with 10,001+ employees

The primary use case for this solution is remote support. The product is extremely easy to use. I am the only person in my office using it.

I have enable all the possible extensions available through ScreenConnect. I use both the unattended access functionality and the remote support functionality.

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AW
IT Manager

We use it for remote support for ad-hoc clients. We have contract clients as well but we use SolarWinds for those, as an RMM dashboard. We have ConnectWise as a type of backup option and for clients on whose systems we don't have our monitoring agent installed. We only have one license which we share, as a backup, there are just three of us. It's not the primary software that we use.

We do use two ConnectWise extensions, one called Remove Thumbnail Preview and another one called Report Manager.

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB

As an ICT solutions and software development company, our clients are spread across the globe.  We monitor client systems and provide support services and implementation services to all of our clients irrespective of their geographic location. Once a client reports an issue, or we are alerted of problem situation, we are virtually on-site within seconds to tend to the reported issue.

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AH
CTO at Hanatech

We have some support contracts with a few companies. We use it for ticketing, for raising issues, or for the escalation of issues that fall off. We also have some third-party software for antivirus capabilities, like Bitdefender, that help us protect our platforms. 

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RF
Works at a tech company

We use it to support our company's customers. There are about 10 of us using it. We don't have any extensions enabled. We use both unattended access and remote support functionality.

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it_user886185 - PeerSpot reviewer
CEO

The primary use case is to access my devices remotely, since it is simple to use and responds quickly. Four people in my organization will be using this product. We enabled the following extensions: Edit web.config appSettings, edit app.config settings, Guest Session Starter, and Translation Extension Builder.

We are primarily using unattended access. 

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it_user879279 - PeerSpot reviewer
Dentist at a wellness & fitness company

Both my IT guy and I use it to be able to access any computer remotely. Only the two of us have access to it. We mostly use the remote support.

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it_user877137 - PeerSpot reviewer
System Administrator/Engineer

We use it to give support to our customers. We have three technicians using it and 300 or 400 clients as well. We do have some ConnectWise extensions in use, and we use both unattended access and remote support functionalities.

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SA
Manager of Implementation and Support

Remote access. We use the Guest Session Starter extension. We have between eight and 10 people using it in our company and we use both the unattended access and remote support functionality.

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it_user879282 - PeerSpot reviewer
Owner

Connecting to end-user computers, from a customer standpoint. We have two to three people using it. We primarily use remote support. We don't use the unattended access functionality nor do we have extensions installed.

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it_user882267 - PeerSpot reviewer
IT Network Specialist at a educational organization

Connecting with end users, remotely. There is just one user in my business and I have not enabled any extensions. We just downloaded it and I use the client from my desktop.

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it_user882726 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees

We are using this product as a Managed Services Provider. Two people in our business use this product. We use both the unattended access functionality and remote support.

The console is okay at best. The recent redesign has made it slower and basically worthless.

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Buyer's Guide
ConnectWise ScreenConnect
March 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.