ConnectWise Control Pros and Cons

ConnectWise Control Pros

Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.
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Andy Warner
IT Manager
We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser.
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SeniorMaf57a
Senior Marketing Analyst at a comms service provider with 10,001+ employees
It is super easy to use and relatively inexpensive.
The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance.
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Reviewer872712
User at a tech company
Valuable features include the responsiveness, ability to tune up and tune down the connection, and video.
Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing.
The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice.
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Paul Christian
Owner
it gives me the ability to remotely connect to machines that I manage without user intervention.
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ITManage9068
IT Manager
It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had.
Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing.
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CEO4e75
CEO
The product's two-factor authentication means we are not worried like before about the state of our security.
Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle.
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Konstantin Chernitsky
System Administrator/Engineer
Unattended access is the most important feature.
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Dillon Simmons
Owner at a tech services company with 51-200 employees
Remote support is efficient and easy for our end users to receive support.
The initial setup is fairly straightforward.
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Founder66b2
Founder
Better than TeamViewer and useful for fixing problems remotely.
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ConnectWise Control Cons

Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.
What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network.
We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop.
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Andy Warner
IT Manager
Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise.
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SeniorMaf57a
Senior Marketing Analyst at a comms service provider with 10,001+ employees
There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.
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Paul Christian
Owner
There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.
I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.
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CEO4e75
CEO
Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).
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ITNetwordba5
IT Network Specialist
If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device.
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Dillon Simmons
Owner at a tech services company with 51-200 employees
The recent redesign has made it slower and basically worthless.
Speed is a major factor in Automate, and the control panel is horribly slow.
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Sanjay Ahluwalia
Manager of Implementation and Support
There needs to be a way to run the agent without installing, like GoToAssist.
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Founder66b2
Founder
They could provide a toolbox for the plan I'm on.
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Henry Murphy
IT & Operations at a Consumer Goods with 51-200 employees
Mobile interface.
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Find out what your peers are saying about TeamViewer, Microsoft, ConnectWise and others in Virtual Meetings. Updated: June 2019.
347,745 professionals have used our research since 2012.

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