ConnectWise Control Pros and Cons

ConnectWise Control Pros

Cobus Burgers
Managing Director at NETCB
Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.
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MikeChacker
Manager, Information Technology Service Operations at Lynnco
You can bring up a command prompt remotely and execute commands without having to disturb the user.
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Ali Hamidi
CTO at Hanatech
The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.
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ConnectWise Control Cons

Cobus Burgers
Managing Director at NETCB
Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.
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MikeChacker
Manager, Information Technology Service Operations at Lynnco
I really didn't care for the onboarding process and it is something that should be improved.
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Ali Hamidi
CTO at Hanatech
The solution is a little bit complicated when you want to implement it.
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Learn what your peers think about ConnectWise Control. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
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