ConnectWise Control Reviews
Jun 18 2018
What is most valuable?Ease of use is good, it's very easy to use, very easy to understand. It gives us remote access to the PC without any issues. That's the most important thing.
What needs improvement?The complaints I have are more regarding my side - not on the users' side - regarding setting up. For my company, just installing the software and using it is very easy. But if I need to give one of… more»
What's my experience with pricing, setup cost, and licensing?For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price… more»
Which solution did I use previously and why did I switch?We used several pieces of software. We used LabTech, we used GFI which is now owned by another company. We used Kaseya, and we've used LogMeIn Central. LogMeIn Central was the one we started off with… more»
What other advice do I have?It's very easy to use. I created a YouTube video to show people how to use it and it was relatively quick. In terms of advice, something that helps us is that we build agents by client and we have a… more»
Which other solutions did I evaluate?For the actual remote control portion, we've never found a better solution than LogMeIn. As far as consistency goes, once it's installed it works. I would say that ConnectWise is a very close second… more»
May 24 2018
What is most valuable?The ease of use is really good. In addition, obviously, uptime - making sure it's online and working for when we need it. The interface is very good and, overall, it is a… more»
How has it helped my organization?We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We don't use it as much as we do our RMM software and… more»
What needs improvement?Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was… more»
What's my experience with pricing, setup cost, and licensing?I feel the product's pricing is a good value for ScreenConnect.
Which solution did I use previously and why did I switch?We used LogMeIn Rescue but it got expensive. As I say, it was our backup software, and we only used it for ad-hoc clients who would call out of the blue. And we were… more»
What other advice do I have?Go with the cloud version, rather than the on-premise. You don't have to have your own equipment. It is nice that it is looked after, it's in the cloud. We've had no… more»
Which other solutions did I evaluate?We looked at the standalone version of SolarWinds, MSP Anyware, and we looked at another but I don't remember which one. I did evaluate a few. We trialed MSP Anyware but… more»
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Jun 04 2018
What is most valuable?The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance. It is super easy to use and… more»
How has it helped my organization?We have received customer feedback on the quickness of our responsiveness and the solution deployment.
What needs improvement?Other product have the ability to merge both monitors into one space when logging in if a customer has more than one monitor set up on their station. Essentially, you are… more»
What's my experience with pricing, setup cost, and licensing?It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a… more»
Which solution did I use previously and why did I switch?I used LogMeIn and TeamViewer. I switched because ScreenConnect came to be more cost-effective based on the amount of features that they offered.
What other advice do I have?Just do it. Especially people who are subscribing to LogMeIn or TeamViewer, they are not going to miss anything.
Which other solutions did I evaluate?We looked into Splashtop. Back then, I was just looking into some VNC client that I could install and manage myself.
May 16 2018
What is most valuable?Valuable features include the * responsiveness * ability to tune up and tune down the connection * video. We use it globally, so I can be on with Philippines, Singapore, Eastern Europe, wherever… more»
How has it helped my organization?Our company provides an application that does meeting-room collaboration, meeting organization in corporate meeting rooms. We provide configuration services, globally, to large corporations. The… more»
What's my experience with pricing, setup cost, and licensing?Their licensing model is good, their pricing model is good, their service is good, bandwidth is excellent. They're consistent.
Which solution did I use previously and why did I switch?We use them all when we have to, any of the conferencing softwares: Where the customers have their firewalls blocking out TeamViewer, or because of corporate policy, it's the only thing that they… more»
What other advice do I have?We like it. We recommend it to other companies. It's easy to use, and it's easy to understand, and it works very well. I would just say use it.
Which other solutions did I evaluate?We're in video conferencing, we're in collaboration, so we have used most of the products out there, and continue to, based on customer requirements. ConnectWise is a better match for our use case.
Jun 11 2018
What is most valuable?The unattended access, because it allows me to remotely support my clients with ease.
How has it helped my organization?It gives me the ability to remotely connect to machines that I manage without user intervention.
What's my experience with pricing, setup cost, and licensing?It is priced fairly. Make sure you have enough licensing for all the techs that you have. I am just a one-man show. It is pretty simple for me, as I just need one.
Which solution did I use previously and why did I switch?I switched to ScreenConnect ConnectWise because of the pricing increases with LogMeIn. I originally switched to TeamViewer, then with TeamViewer, it was just cumbersome with all the various versions… more»
What other advice do I have?I am overall satisfied with the product. It is a pretty straightforward product, which is easy to use and deploy. I do not have any qualms with it.
Which other solutions did I evaluate?I have already used other options over the years. ScreenConnect was recommended by various friends in the industry.
May 28 2018
What is most valuable?It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues… more»
How has it helped my organization?It's much easier to use ProtectWise Control than to use, for instance, TightVNC or VNC Viewer. It's faster to connect to end-points.
What needs improvement?I don't really have any suggestions for improvement. I didn't even use the full ConnectWise suite. I'm sure if I did, there would be other good stuff, too.
What's my experience with pricing, setup cost, and licensing?I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward.
What other advice do I have?Try it first before you buy it. It's really all just based on your personal preference. I think that the interface looks good, but someone else might not like the interface. It really just depends on… more»
Which other solutions did I evaluate?I had other options, but I had a colleague who used this one so I tried it out and it seemed good, so I bought it. Honestly, the only reason that I'm not continuing with this solution is that I'm… more»
May 28 2018
What is most valuable?Being able to access any computer that's connected to it is the most important aspect. That's the reason we have the software.
How has it helped my organization?Recently I needed to remotely access the software at my office, and I was able to connect using the software and access the information I needed within a minute or two, rather than having to drive to the office to get into the computer system.
What needs improvement?I'm presuming that the software is designed as it is for a particular reason. An option I would want would want to have is a shortcut on my desktop, to click on it, and immediately be able to select which system I wanted to access and which computer in that system I wanted to access, and have fewer… more»
What other advice do I have?Once I figured out how it worked, it's not too hard. It's a matter of remembering the numerous steps that are necessary to get into the software, and then to access the particular computer that I'm interested in. My IT guy can do it much faster than I can because I only rarely have to use it.
Jun 11 2018
What is most valuable?Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. A greater degree of organization is valuable to my… more»
How has it helped my organization?The product's two-factor authentication means we are not worried like before about the state of our security.
What needs improvement?Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy… more»
What's my experience with pricing, setup cost, and licensing?The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.
Which solution did I use previously and why did I switch?We previously used RemoteView.
What other advice do I have?If you use proxies in your environment, then make sure to test out the product beforehand to see whether this product works in your environment.
Which other solutions did I evaluate?We evaluated ISL Light.
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What is ConnectWise Control?
ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
Also known asScreenConnect
ConnectWise Control customers
Jon Rosen Systems