ConnectWise Control Reviews

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Robert Shofkom
Consultant
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Jun 18 2018

What is most valuable?

Ease of use is good, it's very easy to use, very easy to understand. It gives us remote access to the PC without any issues. That's the most... more»

What needs improvement?

The complaints I have are more regarding my side - not on the users' side - regarding setting up. For my company, just installing the software... more»

What's my experience with pricing, setup cost, and licensing?

For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are... more»

Which solutions did we use previously?

We used several pieces of software. We used LabTech, we used GFI which is now owned by another company. We used Kaseya, and we've used LogMeIn... more»

What other advice do I have?

It's very easy to use. I created a YouTube video to show people how to use it and it was relatively quick. In terms of advice, something that... more»
Andy Warner
Real User
IT Manager
May 24 2018

What is most valuable?

The ease of use is really good. In addition, obviously, uptime - making sure it's online and working for when we need... more»

How has it helped my organization?

We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We... more»

What needs improvement?

Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the... more»

What's my experience with pricing, setup cost, and licensing?

I feel the product's pricing is a good value for ScreenConnect.

Which solutions did we use previously?

We used LogMeIn Rescue but it got expensive. As I say, it was our backup software, and we only used it for ad-hoc... more»

What other advice do I have?

Go with the cloud version, rather than the on-premise. You don't have to have your own equipment. It is nice that it is... more»
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SeniorTe9652
Consultant
Senior Technical Support Specialist at a tech services company with 1,001-5,000 employees
Feb 08 2017

What is most valuable?

Some valuable features of this product are file transfer, the ability to blank out the users' screens, and the ability to transfer support... more»

How has it helped my organization?

It made work and support much easier than our previous Microsoft Lync/WebEx solutions. It allowed us to still manage UAC while working in the... more»

What needs improvement?

The tool seems fairly reliant of bandwidth. If the connection is not strong, it can lag behind quite a bit. It can also be time consuming to... more»

Which solutions did we use previously?

My current company has only used our already in-house share desktop clients, Microsoft Lync and WebEx, or just walked through issues over the... more»

What other advice do I have?

If you are looking for a quick and easy web-based connection session without the need to be on intranet, then this is the solution for you.
SeniorMaf57a
Vendor
Senior Marketing Analyst at a comms service provider with 10,001+ employees
Jun 04 2018

What is most valuable?

The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes,... more»

How has it helped my organization?

We have received customer feedback on the quickness of our responsiveness and the solution deployment.

What needs improvement?

Other product have the ability to merge both monitors into one space when logging in if a customer has more than one... more»

What's my experience with pricing, setup cost, and licensing?

It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting... more»

Which solutions did we use previously?

I used LogMeIn and TeamViewer. I switched because ScreenConnect came to be more cost-effective based on the amount of... more»

What other advice do I have?

Just do it. Especially people who are subscribing to LogMeIn or TeamViewer, they are not going to miss anything.
Reviewer872712
Real User
User at a tech company
May 16 2018

What is most valuable?

Valuable features include the * responsiveness * ability to tune up and tune down the connection * video. We use it globally, so I can be on... more»

How has it helped my organization?

Our company provides an application that does meeting-room collaboration, meeting organization in corporate meeting rooms. We provide... more»

What's my experience with pricing, setup cost, and licensing?

Their licensing model is good, their pricing model is good, their service is good, bandwidth is excellent. They're consistent.

Which solutions did we use previously?

We use them all when we have to, any of the conferencing softwares: Where the customers have their firewalls blocking out TeamViewer, or because... more»

What other advice do I have?

We like it. We recommend it to other companies. It's easy to use, and it's easy to understand, and it works very well. I would just say use it.
Paul Christian
Real User
Owner
Jun 11 2018

What is most valuable?

The unattended access, because it allows me to remotely support my clients with ease.

How has it helped my organization?

It gives me the ability to remotely connect to machines that I manage without user intervention.

What's my experience with pricing, setup cost, and licensing?

It is priced fairly. Make sure you have enough licensing for all the techs that you have. I am just a one-man show. It is pretty simple for me,... more»

Which solutions did we use previously?

I switched to ScreenConnect ConnectWise because of the pricing increases with LogMeIn. I originally switched to TeamViewer, then with... more»

What other advice do I have?

I am overall satisfied with the product. It is a pretty straightforward product, which is easy to use and deploy. I do not have any qualms with it.
ITManage9068
Real User
IT Manager
May 28 2018

What is most valuable?

It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they... more»

How has it helped my organization?

It's much easier to use ProtectWise Control than to use, for instance, TightVNC or VNC Viewer. It's faster to connect to end-points.

What needs improvement?

I don't really have any suggestions for improvement. I didn't even use the full ConnectWise suite. I'm sure if I did, there would be other good... more»

What's my experience with pricing, setup cost, and licensing?

I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very... more»

What other advice do I have?

Try it first before you buy it. It's really all just based on your personal preference. I think that the interface looks good, but someone else... more»
Dentistb358
Real User
Dentist at a health, wellness and fitness company
May 28 2018

What is most valuable?

Being able to access any computer that's connected to it is the most important aspect. That's the reason we have the software.

How has it helped my organization?

Recently I needed to remotely access the software at my office, and I was able to connect using the software and access the information I needed within a minute or two, rather than... more»

What needs improvement?

I'm presuming that the software is designed as it is for a particular reason. An option I would want would want to have is a shortcut on my desktop, to click on it, and immediately... more»

What other advice do I have?

Once I figured out how it worked, it's not too hard. It's a matter of remembering the numerous steps that are necessary to get into the software, and then to access the particular... more»
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What is ConnectWise Control?

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Also known as
ScreenConnect
ConnectWise Control customers

Jon Rosen Systems

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