ConnectWise Control Reviews

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Real User
IT Infrastructure Project Manager
Jun 18 2018

What is most valuable?

Ease of use is good, it's very easy to use, very easy to understand. It gives us remote access to the PC without any issues. That's the most important thing.

What needs improvement?

The complaints I have are more regarding my side - not on the users' side - regarding setting up. For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a... more»
Real User
IT Manager
May 24 2018

What is most valuable?

The ease of use is really good. In addition, obviously, uptime - making sure it's online and working for when we need it. The interface is very good and, overall, it is a really pleasant experience.

How has it helped my organization?

We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We don't use it as much as we do our RMM software and remote support, but it has definitely really helped in terms of speed and... more»

What needs improvement?

Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple, very easy, I could see the name that was typed in, the IP... more»
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Consultant
Senior Technical Support Specialist at a tech services company with 1,001-5,000 employees
Feb 08 2017

What is most valuable?

Some valuable features of this product are file transfer, the ability to blank out the users' screens, and the ability to transfer support easily to another admin/technician on the fly, while also being able keep control and/or view of what... more»

How has it helped my organization?

It made work and support much easier than our previous Microsoft Lync/WebEx solutions. It allowed us to still manage UAC while working in the user's computer. It has also improved the server's ability to add and run tools and scripts from the... more»

What needs improvement?

The tool seems fairly reliant of bandwidth. If the connection is not strong, it can lag behind quite a bit. It can also be time consuming to walk everyone through the plugin that installs for it. However, the main issue I have seen with it is... more»
Vendor
Senior Marketing Analyst at a comms service provider with 10,001+ employees
Jun 04 2018

What is most valuable?

The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance. It is super easy to use and relatively inexpensive.

How has it helped my organization?

We have received customer feedback on the quickness of our responsiveness and the solution deployment.

What needs improvement?

Other product have the ability to merge both monitors into one space when logging in if a customer has more than one monitor set up on their station. Essentially, you are just seeing one big blob of screens that you can move your mouse... more»
Real User
User at a tech company
May 16 2018

What is most valuable?

Valuable features include the * responsiveness * ability to tune up and tune down the connection * video. We use it globally, so I can be on with Philippines, Singapore, Eastern Europe, wherever. Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing.... more»

How has it helped my organization?

Our company provides an application that does meeting-room collaboration, meeting organization in corporate meeting rooms. We provide configuration services, globally, to large corporations. The ability to easily remote into their environments makes money for us.
Real User
Owner
Jun 11 2018

What do you think of ConnectWise Control?

Primary Use Case Our primary use for the solution is remote support, as it is simple and pretty easy to use. I have enabled the command prompt extension for Windows. I use both the unattended access functionality and the remote support, but mainly primarily just the unattended access. • Improvements to My Organization It gives me the ability to remotely connect to machines that I manage without user intervention.  • Valuable Features The unattended access, because it allows me to remotely support my clients with ease. • Use of Solution One to three years. • Stability Issues There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen...
Real User
IT Manager
May 28 2018

What do you think of ConnectWise Control?

Primary Use Case Remote access to end-points. We don't use the unattended access functionality. We've had two people using it. We did not enable extensions. • Improvements to My Organization It's much easier to use ProtectWise Control than to use, for instance, TightVNC or VNC Viewer. It's faster to connect to end-points.  • Valuable Features It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had. • Room for Improvement I don't really have any suggestions for improvement. I didn't even use the full ConnectWise suite. I'm sure if I did, there would be other good stuff, too. • Use of Solution One to three years. •...
Real User
Dentist at a health, wellness and fitness company
May 28 2018

What is most valuable?

Being able to access any computer that's connected to it is the most important aspect. That's the reason we have the software.

How has it helped my organization?

Recently I needed to remotely access the software at my office, and I was able to connect using the software and access the information I needed within a minute or two, rather than having to drive to the office to get into the computer system.

What needs improvement?

I'm presuming that the software is designed as it is for a particular reason. An option I would want would want to have is a shortcut on my desktop, to click on it, and immediately be able to select which system I wanted to access and which... more»
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What is ConnectWise Control?

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Also known as
ScreenConnect
ConnectWise Control customers

Jon Rosen Systems

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