ConnectWise Control Reviews

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Cobus Burgers
Real User
Managing Director at NETCB
Jun 29 2020

What is most valuable?

The solution's ease of use is one of its most valuable aspects. It's very quick to establish a remote session with the client, unlike a similar solution called Bomgar, which was a little bit more… more»

How has it helped my organization?

Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.

What needs improvement?

Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video… more»

Which solution did I use previously and why did I switch?

We previously used Bomgar, which has since been acquired by a different company. We switched because it was so expensive. We were very unhappy when our appliance broke down and they said you have to… more»

What other advice do I have?

We're ConnectWise as a customer. We don't have any other business relationship with them. We are always up-to-date with the latest version. It's automatically updated on the system due to the fact… more»

Which other solutions did I evaluate?

We actually looked at a couple of different solutions. We evaluated TeamViewer and we were not happy with TeamViewer at all due to the fact that it doesn't have any granular kind of detailing, from a… more»
Ali Hamidi
Real User
CTO at Hanatech
Jun 27 2020

What is most valuable?

The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours. The backup is crucial for our customers. It's a great feature. In general, it has awesome features. It's more than what we actually need, however, it's a great… more»

What needs improvement?

The solution is a little bit complicated when you want to implement it. That could be because of the number of features. If there was some simpler way for non-technical people to just implement it. The solution should update a few of its features. We still need to get acquainted with the system… more»

Which solution did I use previously and why did I switch?

It's been probably four months since we switched from SolarWinds to ConnectWise. We also use AVG. We found that the different requirements we had were not being completely satisfied with the other systems. We switched to a solution that has all the requirements we need in one platform. Based on what… more»

What other advice do I have?

We use the solution to support our customers. We're an IT support company. I'm not sure which version of the solution we're currently using. I believe it to be the most updated version. I'd rate the solution eight out of ten.

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User Assessments By Topic About ConnectWise Control

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ConnectWise Control Questions

What is ConnectWise Control?

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Also known as
ScreenConnect
ConnectWise Control customers

Jon Rosen Systems

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