ConnectWise Control Scalability

Managing Director at NETCB

What we like about this system is that we can scale up and down. Let's say you create under huge usage environments. You can increase your license requirement automatically online and it's effective immediately. That way, you can support more agents quickly. It also works the other way. Once any spike in workload is going away, you can reduce your license account again. It's really very scalable. 

At the moment, we're supporting about 25 different clients and that encompasses about 300,000 users.

We're constantly using the solution. Sometimes, we even fighting to get a slot.

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MC
Manager, Information Technology Service Operations at Lynnco

I think that it's pretty scalable. We've increased our license count since we first purchased it.

I've got seven people total using it, including our service desk staff and our tier-two, or desktop support. Our level three engineers use it because they enjoy the flexibility of connecting to servers with it, versus using a remote desktop.

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AH
CTO at Hanatech

We have three accounts and have three or four people on the solution currently. We're still early in the process. I wouldn't be able to describe how scalable it is.

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Learn what your peers think about ConnectWise Control. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
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