ConnectWise Control Archived Reviews (More than two years old)

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Consultant
President at IBF Consulting
Sep 01 2016

What is most valuable?

The following features of this product are the most valuable to me: * Persistent access * Remote access * Ease of end-user installation session

How has it helped my organization?

We use it for help desk and server monitoring.

What needs improvement?

I would like to see a full-blown fat client/desktop application. LogMeIn has a desktop client which makes it much more convenient to access my computer list and create… more»

What's my experience with pricing, setup cost, and licensing?

This is a premium price but is worth it given the responsiveness of the app.

Which solution did I use previously and why did I switch?

I used them all. LogMeIn Central had good persistent access but ad-hoc wasn’t good.

What other advice do I have?

The product works very well and is easy for end users to install. I really like it.

Which other solutions did I evaluate?

MSP Anywhere. This one is more responsive and easier for end users to install.

What is ConnectWise Control?

ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

Also known as
ScreenConnect
ConnectWise Control customers

Jon Rosen Systems

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