I was able to evaluate TeamViewer, Webex, Zoom, Google Remote Desktop, LogMeIn, and several different VNCs.

We looked at various products and the best option for us regarding functionality, ease of use, and, of course, the price was ConnectWise Control.

During our evaluation, we looked at ConnectWise, TeamViewer, and a third one. TeamViewer was a heavy favorite because it integrated with Intune.

Last year I looked at several offerings for other providers. Bomgar, LogMeIn, Google Chrome Remote Desktop, UltraVNC, etc. Bomgar and LogMeIn were too expensive. Google Chrome RD seemed too cumbersome to get setup so a third party could access systems. UltraVNC was considered but I had security concerns.

For the actual remote control portion, we've never found a better solution than LogMeIn. As far as consistency goes, once it's installed it works. I would say that ConnectWise is a very close second to LogMeIn, with the exception being on the server side software. But we've never had a problem with it on the desktop side with any operating system, Windows 7, Windows 8, 8.1, 10. Once the software is installed it works flawlessly and works great.

Other products we evaluated were Kaseya, a product by GFI but it was bought out and I don't know its name now. And we did evaluate the LabTech Software as well.

I had other options, but I had a colleague who used this one so I tried it out and it seemed good, so I bought it.

Honestly, the only reason that I'm not continuing with this solution is that I'm going to be using a software called ManageEngine which has its functionality built into it. So I don't want to have two things that I'm paying for.

MSP Anywhere. This one is more responsive and easier for end users to install.

I have already used other options over the years. 

ScreenConnect was recommended by various friends in the industry.

We looked into Splashtop. Back then, I was just looking into some VNC client that I could install and manage myself.

We looked at the standalone version of SolarWinds, MSP Anyware, and we looked at another but I don't remember which one. I did evaluate a few. We trialed MSP Anyware but we preferred ConnectWise.

Previously, in my current company, we were using Microsoft Lync and WebEx for our remote sessions. This was thrown in the mix and turned out to be very useful for us. Our company does support multiple remote users; however, it is not a primary focus and for the most part, remote desktop administration is not needed.

We actually looked at a couple of different solutions. We evaluated TeamViewer and AnyDesk. We were not satisfied with these solutions at all due to the fact that they just do not from a compliance auditing perspective satisfied our needs. They didn't meet our security requirements. The majority of our clients would not have allowed us to implement these solutions because the majority of our clients require exceptional security standards. Most of them are governmental institutions and we are under extreme scrutiny in terms of auditing. We need to be able to play back events to demonstrate exactly when we had access to each system at the client site. ConnectWise Control manages to provide all the requirements that we need from a security and compliance perspective.

We're in video conferencing, we're in collaboration, so we have used most of the products out there, and continue to, based on customer requirements. ConnectWise is a better match for our use case.

The other solutions that I've tried are Chrome Remote Desktop, Windows Remote Desktop, TeamViewer, and SplashTop. I've also had my electronic health record vendor remote into my systems using LogMeIn Rescue. Chrome Remote Desktop, SplashTop, and LogMein all use and excessive amount of CPU in my opinion (usually around 30% or so on a core i5 processor - which means one core is maxed out plus some). TeamViewer, Window RD, and ScreenConnect on the other hand usually use less than 5% and seem to have even better performance.

We evaluated ISL Light.

I did not evaluate other options, I already knew what I wanted.

We researched prior to evaluating any remote access solutions and decided that Screenconnect was out first choice. We initiated a trial and have not looked back at any other solutions.

I was using other products before this one, and I still use them: Ammyy Admin, TeamViewer, VNC, anything I can get my hands on. I'm using lots of related products.

We looked at LogMeIn, GoToMeeting, and a few others that I can't remember.

We also looked at GotoMeeting and TeamViewer.

I tried GoToMyPC and TeamViewer.

TeamViewer, LogMeIn.

We did not evaluate any other solutions.

Yes, TeamViewer, and a couple of others; Splashtop, LogMeIn, etc.