The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me over to the sales department.

Now I don't even have to do that because they have a self-serve portal. If you do have to contact support, you can do that right on the main screen.

If I remember correctly, they have a chat feature too, so it's not like you have to wait in queue for an agent. There's somebody there to at least chat with. With a company the size of ConnectWise, I would expect them to have very strong support.

I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them for anything.

The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten.

Sometimes, getting a solution from the support team can take a while since they may not understand the problem that you are facing with the product, but they understand the platform, which is good.

Support is great.

They respond very fast on support tickets because we've had experience with other products and with different supporters and product-wise really answer fast. If they cannot answer immediately, they always come back without the need for us to reach out with a reminder. It takes one to two hours and they come back with a solution. Consultations on our tickets are opened and dealt with quite fast.

We've never had to raise a ticket with ConnectWise whatsoever.

We haven't had to use technical support.

Technical Support wasn’t and hasn’t been needed.

Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people they have just answer questions with more questions, or they don't actually help. Fortunately the software is pretty stable on its own.

We've never been able to resolve any issue using the support. We end up giving up and just dealing with it until we find something better. 

Tech support was very good. I got through in one or two pass-throughs, and that was it.

I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now offer phone support. They don’t advertise it but it’s possible to get a human on the phone and get help with this stuff. I did. I also had an issue one day and opened a ticket but it took all day for someone to call me back.

I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues.

I would rate their technical support as 10 out of 10.

I would give the technical support a 8/10. It has some great functions but coming from my past experience of using DameWare and LogMeIn Rescue, it falls slightly short. However, considering the vast difference in the tools and how they are setup, this is a great, quick and easy remote tool that does not need infrastructure support.

Their support is pretty proactive. We have never had an issue except once. The one time we had an issue, it was actually an installation on a Linux machine. Technical support was pretty reactive from their side. We've been quite satisfied with their responsiveness.

We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd have to phone tech support is to tell them they have a good product.

Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any help since then but I feel like I can get help quickly and easily if I ever need it again.

Technical support is fine.

They support us perfectly.

Tech support has been perfect. No issues so far.

I have not had the need to contact support.

Have not needed any support to date so cannot comment.

I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty fast to resolve my issue. I will give them a good mark on this one.

Their support is very good. The few times I have had to call up I’ve been able to talk with a real person right away and have any issues resolved. In the beginning stages I wasn’t sure which license to choose and one of the sales reps was able to explain each option to me and which would fit best for my situation.

I have never had to call tech support.

I can’t say as I haven’t needed them yet. The service just works.

I would give them 10/10 as they have been quick to respond to any inquiries I have had.

Haven't needed it.

Support for Control is good, but support for Automate is a joke.

N/A.