The primary support or the remote access support is really what we use ConnectWise Control for, but that's just the tip of the iceberg.

Even people outside of the organization would benefit from this. We do push out the agents, but if somebody, for whatever reason, like our board of trustees, don't have the agent on their computer, we can create a support session so they can just join via a web browser and we can support them in the same manner. It's very handy. It's very beneficial.

It also has the ability to have online meetings, like a WebEx scenario.

I haven't really played around with it too much, but what they refer to, what ConnectWise calls the unattended access, I would say is easily 80% to 90% of what we've used here and in previous lives, so it's really great.

This solution is very feature rich. It has a Wake-on-LAN ability.

You can also run commands against the machines, e.g. for old guys like me who prefer that instead of the fancy GUIs. It's similar to a DOS window where you can run different types of commands against it.

It does come in handy if you just want to do something in the background, e.g. schedule reboots, and you don't want to become too invasive to what the user's doing. Especially in our situation, a lot of times they're teaching a class and it's like: "Ugh. We don't want this to pop up." They've got their laptops connected to an interactive display most of the time, so they don't need to see what's going on in the background. It's pretty awesome.

I also like the fact that it does do an audit, so you can see who's connected to the machine. If somebody, every once in a while, and this isn't exclusive to ConnectWise Control, we'll get a call saying: "Hey. Something's not right with my machine. The mouse is moving on its own...", and we take a look, and sure enough: One of the support agents has taken control.

That's the draw back of any type of unattended access: They can just do that, so I've always put in a policy saying: "Hey. You need to make sure that you have the user's permission before connecting to their machine just so: A. You don't freak them out, and B. They know what you're doing." The audit trail on that is very good. It can show that.

The other nice thing is it has a two-way instant messaging feature built in, so if you're trying to communicate with somebody who maybe doesn't have a phone or whatever the case may be, you can type messages back and forth. This is a nice feature too.

The ability to block guest input is really good. If you are connected to somebody's machine and you're working on it, e.g. you're just on your screen Googling something and then they take the mouse and start moving it around, and you'll have to tell them: "No, don't do that. Don't close that."

You can block them from having control, so you're not fighting over control, e.g. mouse control. Another example is if you have the need to enter a password with additional access, e.g. an admin password, you can blank out their monitor so they can't see what you're typing. That's very, very handy because you don't want the end user to be able to get that password, and if you mistakenly type it in the username field, it will be in plain text. It'll be there until you do your password change.

It's crucial to our day-to-day solution because we can very easily remote to a user's computer. For example,  I'm home today. If someone opens up a ticket, I can remote straight to their computer using ConnectWise Control and work on that system with them. They're able to watch me, and we're able to work together. This is as opposed to a remote desktop session where I would take over, and they couldn't even see what I was doing.

iI's just invaluable to us day in and day out for our IT needs.

My group that uses it is my service desk and my level two support staff. Some level threes use it for connecting to servers, but this just because it's so much more convenient than RDP. We're able to use it to do screen-sharing sessions, troubleshooting, and resolving customer issues from our service desk and our level two desktop support personnel.

We were able to provide access to our consultant without granting him access to the entire network with a VPN connection, and we could limit their access to just the systems needed.

It's much easier to use ProtectWise Control than to use, for instance, TightVNC or VNC Viewer. It's faster to connect to end-points. 

We use it for help desk and server monitoring.

It gives me the ability to remotely connect to machines that I manage without user intervention. 

We have received customer feedback on the quickness of our responsiveness and the solution deployment.

We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We don't use it as much as we do our RMM software and remote support, but it has definitely really helped in terms of speed and ease.

We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything: "Click here, and if you're using Chrome look here, if you're using Firefox look there." But ConnectWise has step-by-step instructions, depending on the browser.

It made work and support much easier than our previous Microsoft Lync/WebEx solutions. It allowed us to still manage UAC while working in the user's computer. It has also improved the server's ability to add and run tools and scripts from the web console and adding notes to the session (sessions can be kept up for as long as you want).

Due to the fact that we can help our clients by being on-site virtually, the solution has allowed us to reduce our travel costs by about 90%.  This also ensures that we can address client problems in a much shorter time frame.

Our company provides an application that does meeting-room collaboration, meeting organization in corporate meeting rooms. We provide configuration services, globally, to large corporations. The ability to easily remote into their environments makes money for us.

The product's two-factor authentication means we are not worried like before about the state of our security.

Recently I needed to remotely access the software at my office, and I was able to connect using the software and access the information I needed within a minute or two, rather than having to drive to the office to get into the computer system.

We were using LogMeIn but the price was so high, so we were looking for something to change to, to use something else like it. We found ConnectWise and we're very happy that we found it.

Engineers have quick, usable access to clients' infrastructure, which was not so easy with GoToMeeting.

We don't use it that often, probably three or four times a month. We use it to remote into customers' computers and it gives us a different option other than TeamViewer and using a paid license with TeamViewer. We use this to connect to people. But there was no improvement, per se, in our organization once we started using it.

ScreenConnect is our backup solution for remote access. For clients who do not have our MSP agent installed on their workstations, ScreenConnect allows easy connectivity.

We are able to remotely manage all client computers from anywhere our support team has access to a device with Internet connectivity.

My business is connected to supporting computers. Of course, it helps me a lot.

Our company uses specific software, and we have a lot of users who are new to using it. ScreenConnect makes it easy to jump in and troubleshoot or do setup on the end users computer.

It allows me not to have to drive to an end-user to fix their computer. If I have internet connectivity I can usually handle it right from my office, so I like that. And so does the employer because they don't have to pay mileage. It has been a game-changer for my workflow.

• Allowed easy connectivity to client computers
• You always have the most up-to-date version unlike Teamviewer
• Great support

We deal in an environment where each client has their own unique requirement in terms of remote connections. ScreenConnect now allows us to meet at least 90% of that.

Better than TeamViewer and useful for fixing problems remotely.

Remote support is efficient and easy for our end users to receive support.

I am able to support our remote users. This has been a great help.