ConnectWise ScreenConnect Pricing

SS
Technology and Logistics Director at a media company with 501-1,000 employees

ConnectWise Control is not an overly expensive tool.

When I first bought it 10 years ago, I paid about $4,000 for a one-time license for unlimited connections. The price has gone up over the years, but the current pricing only costs us $35 a year for each license. We're a small team, so we're on a very, very basic plan and we've only got four licenses. Pricing for this solution is reasonable.

I found the invoice for this solution and it's $840, so the $35 was actually per month. It's the per month charge. It's reasonable. If somebody uses it once a month, it more than paid for what we would've had to do for going out. Literally, the team's in there all the time. Not a day goes by that everybody hasn't used it.

I don't recall any additional fees on top of the licensing cost. There are different licensing models and you get more features depending on the model.

Because of our size, there's a free version that I use for my home, which is great. When you sign up, you get the free trial and all the bells and whistles. In a larger organization, whether in the public or private sector with multiple departments and a number of buildings, they may benefit from that. For the most part, I don't know if there's anything additional that you would really need. It's just bells and whistles.

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Todd Blake - PeerSpot reviewer
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

The price is very reasonable. Initially, it was a little bit expensive; however, then year to year, it's extremely reasonable to use. 

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ME
Principal Consultant at Ellnet

I download the product for free with ConnectWise RMM's license.

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Buyer's Guide
ConnectWise ScreenConnect
April 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,246 professionals have used our research since 2012.
MS
SA at a university with 1,001-5,000 employees

We pay an annual licensing fee.

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VD
IT System and Network Administrator at a maritime company with 10,001+ employees

Four years ago, when we bought it, it was the cheaper side and we had a new license and we got good discounts. We might have originally had a 50% discount due to the fact that we had licensing previously. For some products, if you have, for example, a subscription, this license is valid for two years or one year, and then you must pay full price after that. ConnectWise has the benefit of, when renewing a license, getting quite large discounts.

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB

The price is definitely affordable. It's not licensed for the number of end users. It is licensed based on the number of support technicians that will be using it concurrently. It is an extremely well-priced solution compared to many of the others in the market.

There's only standard pricing that we pay per technician and that's it. There are no additional costs.

I'd rate the affordability ten out of ten. 

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MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

We pay $3,000 USD for the service, yearly upfront. There are no costs in addition to the standard licensing fees.

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MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

We pay $85 per month for each user for a ConnectWise package with multiple solutions. 

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it_user305649 - PeerSpot reviewer
Network Admin at a hospitality company with 10,001+ employees

Reasonable. It wasn’t too high that I wanted to look for alternatives, and not too cheap to make we wonder about it’s stability.

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RS
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company

For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point.

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RH
IT Manager

I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward.

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it_user493377 - PeerSpot reviewer
President at IBF Consulting

This is a premium price but is worth it given the responsiveness of the app.

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PC
Owner

It is priced fairly.

Make sure you have enough licensing for all the techs that you have. I am just a one-man show. It is pretty simple for me, as I just need one.

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MM
Senior Marketing Analyst at a comms service provider with 10,001+ employees

It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android.

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AW
IT Manager

I feel the product's pricing is a good value for ScreenConnect.

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB

You only need to license your concurrent support agents.  We also recommend that you integrate ConnectWise Control with your internal identity providers to ensure that your access to ConnectWise Control is managed by your organisational security frameworks.

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RF
Works at a tech company

Their licensing model is good, their pricing model is good, their service is good, bandwidth is excellent. They're consistent.

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it_user886185 - PeerSpot reviewer
CEO

The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.

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it_user877137 - PeerSpot reviewer
System Administrator/Engineer

The product's price is a good value. At first, we switched because of the better price but now we are are using this product happily.

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SA
Manager of Implementation and Support

Negotiate. Ask for a trial period.

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it_user879282 - PeerSpot reviewer
Owner

Compared to what's out there the pricing is probably a good value.

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it_user487545 - PeerSpot reviewer
Director of Information Technology at a hospitality company with 51-200 employees

Pricing and options were straightforward and cost effective for our needs.

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it_user487575 - PeerSpot reviewer
Franchise Operations Specialist at a recreational facilities/services company with 501-1,000 employees

Unless you are a one person operation and doing one thing at a time, start with the standard license.

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it_user488754 - PeerSpot reviewer
Sage X3 Consultant at a tech services company with 51-200 employees

In terms of pricing, this has been the most affordable, reliable and convenient remote assistance software/service that I have come across. There is a number of cheaper guys out there, but with the backing of ConnectWise, you know that you are in good hands.

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it_user488757 - PeerSpot reviewer
CTO at Techexeconline.com

The fee for the number of seats is very fair and actually cheaper than some of their competitors.

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it_user701448 - PeerSpot reviewer
Founder

I haven't advised others yet, but have found it great for my uses.

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it_user882726 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees

Pricing is fair for Control and the licensing is simple. 

Automate is brutally overpriced and the licensing term is something I would never enter into again. I am counting the days until I can dump the Automate software.

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it_user701469 - PeerSpot reviewer
IT & Operations at a consumer goods company with 51-200 employees

Good price and works well.

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Buyer's Guide
ConnectWise ScreenConnect
April 2024
Learn what your peers think about ConnectWise ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,246 professionals have used our research since 2012.