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ConnectWise Manage Primary Use Case

GW
Sr. IT Solutions Architect at a computer software company with 11-50 employees

We have one of the servers that our managed stuff runs on, and it's hosted by ConnectWise themselves. They keep all of our stuff up to date.

The primary tool that we're using is the service desk functionality. Our help desk ticketing system goes through there. Pretty much what that allows us to do, is it allows us to keep all of our clients in one location. It also keeps track of all the tickets and contacts. On top of that, we have what are called configurations and our configuration is like any type of endpoint or log-in or object or anything like that. Therefore, workstations or accounts or all that type of stuff is stored all in ConnectWise. That way, whenever we create a ticket, we can quickly look at the configurations for that client and pull useful information.

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Voip Network Engineer at a tech services company with 11-50 employees

It's our daily ticketing board. That's where we keep all of our companies with all of their configurations. We handle ticket dispatch through there, meeting scheduling, all of our triage boards, and so on. So, incoming tickets to our help desk all go there.

All of our projects are managed through there, along with our quoting opportunities, our product catalog, and our agreements with all of our clients. Pretty much our whole company runs through ConnectWise Manage.

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Junior Engineer at a tech services company with 11-50 employees

We use this solution for several use cases. For example, it is used for our entire procurement area and ordering all of our stock on hand. It is used for ordering smartphones and smart devices.

We also use it for managed services because we provide IT services to clients. It receives and manages bulk tickets from a variety of different clients. Essentially, it is our ticketing and CRM system.

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Learn what your peers think about ConnectWise Manage. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,305 professionals have used our research since 2012.
President at Fairoaks IT

We use ConnectWise for ticketing. It's our PSA.

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Director of Business Development at FrontBlade Systems Inc.

ConnectWise helps us with invoicing, reporting, and keeping track of our sales. So on the sales tab, we can look at all of our opportunities and companies.

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BP
Network Administrator at a computer software company with 11-50 employees

Our primary use is for straightforward ticketing.

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RB
IT Support Specialist at a tech services company with 11-50 employees

We use ConnectWise Manage as a ticketing system, similar to ServiceNow and Jira.

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Learn what your peers think about ConnectWise Manage. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,305 professionals have used our research since 2012.