ConnectWise Manage Pros and Cons

ConnectWise Manage Pros

Chris Walters
Voip Network Engineer at a tech services company with 11-50 employees
I like the search function up top where if you know what you're searching for, you can find it pretty quickly. Because you've got the option to change what the search parameters are, whether you're searching for a project, quote, ticket, or an invoice, you can kind of pick and choose what you're looking for.
View full review »
Mitchell Fitzpatrick
Junior Engineer at a tech services company with 11-50 employees
The most valuable feature is the management of projects from start to finish.
View full review »
BP
reviewer1469379
Network Administrator at a computer software company with 11-50 employees
It handles ticketing pretty well, and it's not something I have many critiques for.
View full review »

ConnectWise Manage Cons

Chris Walters
Voip Network Engineer at a tech services company with 11-50 employees
If you've got 40 tickets that come in, that get generated, that don't get properly tagged with the company, you can't just check them all and reassign them to another company. You have to individually reassign each one of those tickets to a new company.
View full review »
Mitchell Fitzpatrick
Junior Engineer at a tech services company with 11-50 employees
It needs to be easier to share tickets between users who need to work together.
View full review »
BP
reviewer1469379
Network Administrator at a computer software company with 11-50 employees
Sometimes it is a little bit slow, which is the only complaint I have about it.
View full review »
Find out what your peers are saying about ConnectWise, ServiceNow, Samanage and others in Help Desk Software. Updated: May 2021.
502,499 professionals have used our research since 2012.