ConnectWise Manage Room for Improvement

Mitchell Fitzpatrick
Junior Engineer at a tech services company with 11-50 employees
The UX for general users can be improved as the UI is quite clunky and complicated. The ability to collaborate on and communicate about tickets can be improved. It needs to be easier to share tickets between users who need to work together. Having an internal chat system would be helpful, rather than having to rely on emails and notes. The technical support response times and SLAs could be improved, although the support, itself, is thorough. View full review »
System Engineer at PCPlus Networks
* The login issues with the cache always needing to be cleared. * Furthermore, the configurations tab needs to be condensed and not so long. View full review »
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