ConnectWise PSA Scalability

JR
Help Desk Manager at MYERS NETWORK SOLUTIONS

I can't provide any honest feedback here.

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MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

I think the solution is pretty scalable. We have about eight users. We have the service desk, engineers, our change manager, and the developers, who use it to put in changes and stuff like that. I have one employee who is our admin for the solution and that's it. It's pretty low-maintenance. 

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Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group

The scalability of ConnectWise Manage is good.

We have approximately 15 users using this solution in my organization. Most of the users are engineers, technicians, or salespeople.

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Buyer's Guide
ConnectWise PSA
April 2024
Learn what your peers think about ConnectWise PSA. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,578 professionals have used our research since 2012.
Samuel Torres - PeerSpot reviewer
Support Engineer Tier II at Security First IT

It is a scalable platform. I rate its scalability a ten out of ten. We have ten users for it in our organization.

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RB
IT Support Specialist at a tech services company with 11-50 employees

The scalability is good. It is not a problem to scale up.

We have approximately 50 users in our organization who use this solution.

ConnectWise Manage is used on a daily basis.

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CW
VoIP Network Engineer at Infinet Solutions

It seems to be scalable. I know that we've got hundreds of clients, both past and present. I know that there are MSPs that are using much larger solutions and that we're using ConnectWise. So I think as long as your hardware is set up to support it, it's as scalable as you want it to be.

However, when we were running an on-premises version, we did notice that we had some scalability issues using hard disks rather than SSDs.

We've got about 20 people using ConnectWise Manage. About 15 of those are techs, and the other five are admin personnel, our ordering, accounting, ownership, sales, etc.

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DL
Solution Architect at a security firm with 201-500 employees

For our needs, so far, we haven't had any issues. We are able to add more and more accounts. Everything looks good so far.

We have about 75 users. In terms of usage, it is currently not being used extensively in the organization. We're pretty much in the walking stage. We are not running yet. We have plans to increase its usage.

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TC
President at Fairoaks IT

The scalability of the solution is very good.

We have 14 users on the solution currently.

While we do use the product quite a bit, we have no plans to increase usage at this time. 

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GW
Sr. IT Solutions Architect at a computer software company with 11-50 employees

Pretty much everybody on our team utilizes Manage, even including people who aren't necessarily technicians. Our technical account manager is the guy who's in charge of making sure agreements and stuff are up to date and sends out quotes and invoices, et cetera. He's in the time and expense and financing section of Manage most of the time. However, it pretty much allows all of our team members to connect in one place, in a central office. Anyone who is using ConnectWise Manage is also using ConnectWise Automate, and they do directly integrate. All the information from Automate gets pulled into ConnectWise Manage by itself and then it's available in those configurations.

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TN
Vice President International Business Development at a tech services company with 11-50 employees

Technically speaking, the scalability is fine. The company could grow 10 times its current size and we could continue using ConnectWise without a problem. The bigger issue with scalability is the same for any and every digital platform consistently across the board, scalability is never really an issue anymore with the way technology works today. The bigger issue is human scalability, making sure that everybody's using the system. From that perspective, ConnectWise is complex enough that a unified common language between all people takes time.

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LA
Senior Instrustor of IT at a computer software company with 501-1,000 employees

The scalability of ConnectWise Manage is easy.

My whole organization is using this solution which is approximately 700 people.

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it_user457950 - PeerSpot reviewer
Systems Administrator at a non-profit with 51-200 employees

It's been able to scale for our needs.

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SV
Chief Executive Officer at a tech services company with 11-50 employees

It is scalable for us. We just add more users or more endpoints.

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MF
Junior Engineer at a tech services company with 11-50 employees

It is easy to scale and expand.

We have 80 or 90 people who use this solution on a daily basis. It is being used all the time.

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it_user608529 - PeerSpot reviewer
CEO at a tech services company with 51-200 employees
BP
Network Administrator at a computer software company with 11-50 employees

With respect to scalability, we have integrations with other software that seems to work pretty well. We have approximately 10 people that use it, ranging anywhere from project managers to network engineers, system administrators, and help desk people. The usage is pretty broad.

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it_user562917 - PeerSpot reviewer
NOC Manager at a tech services company with 51-200 employees
Buyer's Guide
ConnectWise PSA
April 2024
Learn what your peers think about ConnectWise PSA. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,578 professionals have used our research since 2012.