ConnectWise Manage Archived Reviews (More than two years old)

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Consultant
NOC Manager at a tech services company with 51-200 employees
Jul 20 2017

What do you think of ConnectWise Manage?

What is most valuable?

We use it for Business/Sales Management; it enables tracking of sales leads and opportunities.

How has it helped my organization?

More detailed and complete billing.

What needs improvement?

Not a good ticketing system

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

An eight out of 10.

Which solution did I use previously and why did I switch?

ConnectWise provided more detailed information for billing and tracking of projects.

How was the initial setup?

Straightforward; we had people that caught on to using the product very easily and they helped others, along…
Consultant
CEO at a tech services company with 51-200 employees
Jul 05 2017

What is most valuable?

The flexibility in agreement billing has been really good - we have a lot of complex contracts with clients and ConnectWise has catered for almost all the ways we'd like to bill customers.

How has it helped my organization?

ConnectWise has changed the way our entire business works. We started with a "light" implementation using about 10% of the functionality, and we have since implemented more and more modules to improve different areas of the business.

What needs improvement?

better documentation and access to the back end database would be nice.

Which solution did I use previously and why did I switch?

Yes, we used an in-house developed application. we switched due t the need tfor advanced functionality that ConnectWise had "out of the box"

What other advice do I have?

Basic implementation is easy, however if you want to use the advanced features, be prepared to invest significant ongoing time and effort in ensuring the behavior of your staff maps to the needs of the software.
Find out what your peers are saying about ConnectWise, ServiceNow, Samanage and others in Help Desk Software. Updated: August 2020.
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Vendor
Systems Administrator at a non-profit with 51-200 employees
Aug 30 2016

What is most valuable?

The service desk and configurations are the most valuable features.

How has it helped my organization?

We are able to use our ticket system to track any remediation of a device stored in our configurations. We entered our entire asset inventory into the configurations, and when we receive a ticket we… more »

What needs improvement?

When viewing a ticket, I would like to see a filtered list on a sidebar of configurations assigned to the contact that created the ticket. Then I would like the ability to associate one of the devices… more »

What's my experience with pricing, setup cost, and licensing?

The price is reasonable, you pay $68 per user per month and have to have a minimum of two users. It is a cloud-based solution.

What other advice do I have?

You need to pay particular attention to the setup tables. Also, ConnectWise has a university where you can take lots of courses that will help you learn ConnectWise, and some of that training is… more »

Which other solutions did I evaluate?

We didn't evaluate any other products. This product came highly recommended by other MSPs.

What is ConnectWise Manage?

Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, more than 110,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations.

ConnectWise Manage is the hub of the ConnectWise suite of products, a set of solutions for technology solution providers that gives an end-to-end view and total control over their business.

ConnectWise Manage also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise Manage has been the premier business management platform for technology companies for more than 15 years.

ConnectWise Manage customers

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels

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