ConnectWise Manage Questions

Julia Frohwein
Content and Social Media Manager
IT Central Station
May 05 2021

Hi Everyone,

What do you like most about ConnectWise Manage?

Thanks for sharing your thoughts with the community!

Julia Frohwein
Content and Social Media Manager
IT Central Station
May 05 2021

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein
Content and Social Media Manager
IT Central Station
May 05 2021

If you were talking to someone whose organization is considering ConnectWise Manage, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein
Content and Social Media Manager
IT Central Station
May 05 2021

Please share with the community what you think needs improvement with ConnectWise Manage.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover
Content Specialist
IT Central Station
May 05 2021

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Help Desk Software Questions
Rony_Sklar
IT Central Station
Jun 16 2021

Hi peers, 

Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions? 

Thanks!

Muzaffar AbbasJIRA Due to its agility.
Syed Abu Owais Bin NasarI will recommend the BMC Helix Remedyforce ITSM solution. BMC Remedyforce based… more »
Ian MacFarlaneAt the Enterprise level Ivanti, mid-tier SysAid, or SAManage.
Rony_Sklar
IT Central Station
Jun 15 2021

Which help desk software would you recommend for this purpose?

José RiosGreetings, first of all what makes a good ticket system? Responding to your… more »
Vadim TomkevichSetting up and running the IT help desk you most probably think about their… more »
Cheryl SobkowThe tool that you use should have the functions that are important to your… more »
Rony_Sklar
IT Central Station

What makes a good ticketing system? There are so many ticketing systems out there to choose from. What features should one look out for when choosing a ticketing system?

reviewer933414Ticketing system must have multiple ways of logging a ticket (self-service… more »
Cheryl SobkowA sound ticketing system brings together via integration, those parts of your… more »
Ignacio TorresI would say it much depends on your type of business and needs. Regardless of… more »
Ariel Lindenfeld
Sr. Director of Community
IT Central Station
Jun 15 2021

Let the community know what you think. Share your opinions now!

LinhFriendly UI and ease of use. Rapid display all information on report , request… more »