Continuum Command Pros and Cons

Continuum Command Pros

CEO at Icon Technologies
The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software.
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MV
IT Manager at Telecorp Inc.
The most valuable feature is the patching solution.
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SE
Managing Director at a tech services company with 11-50 employees
The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful.
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Continuum Command Cons

CEO at Icon Technologies
They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool.
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MV
IT Manager at Telecorp Inc.
I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard.
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SE
Managing Director at a tech services company with 11-50 employees
The solution could improve by offering better overall management and dashboards.
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