Continuum Command Overview

Continuum Command is the #6 ranked solution in our list of top Remote Monitoring and Management Software. It is most often compared to ConnectWise Automate: Continuum Command vs ConnectWise Automate

What is Continuum Command?

Continuum RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

Continuum Command is also known as Continuum RMM.

Buyer's Guide

Download the Remote Monitoring and Management Software Buyer's Guide including reviews and more. Updated: June 2021

Continuum Command Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Continuum Command Video

Pricing Advice

What users are saying about Continuum Command pricing:
  • "It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."
  • "The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."
  • "Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

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Tushar Shelar
CEO at Icon Technologies
Consultant
Top 5Leaderboard
Easy-to-use interface, simple integration, and good ROI

What is our primary use case?

We are a 100% services company. We don't give any software. Our clients are MSPs who are using Continuum, ConnectWise, LabTech, or Kaseya and want to monitor and manage these servers and desktops and take care of assets for their own customers. For example, you're going to be an MSP and you purchased Continuum for your customers, but you don't have the resources or the skills to make the most out of it. We use our experience and knowledge of Continuum and help you set up things and manage your customers. We run everything behind the scene. We are the people who work on the Continuum tickets… more »

Pros and Cons

  • "The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
  • "They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

What other advice do I have?

There's a race between a lot of service providers or RMM providers out there. They give a lot of options for MSPs, including lowering the cost. MSPs need to understand their offerings and the needs of their customers. If they are a company with more or less five to ten people and they want to focus more on the customer-facing part instead of actually working on the server and desktops, I would say Continuum is the best solution for them because they won't be paying money per agent per month. With other RMMs, you will save money as far as the product is concerned, but you also need to spend…
MV
IT Manager at Telecorp Inc.
Real User
Top 5Leaderboard
It offers an optional help desk, good patching, remote connection automation capabilities, anti virus, ransomware defense with a 1 million dollar guarantee.

What is our primary use case?

Continuum Command is a Remote Monitoring and Management (RMM) solution and the basic use cases are remote connecting, patching, and some automation. It also has additional modules security and backup that can be added. An example of automation is that I have some machines that need to be logged off every night, so I can push logoff automation for those. I can also push out a reboot action, as another example. I can do more complicated commands. You can set schedules up and it automates whatever tasks you want. We have clients that we manage using this RMM.

Pros and Cons

  • "The most valuable feature is the patching solution."
  • "I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

What other advice do I have?

My advice for anybody who is interested in this product is to set up a trial, set up a test LAN, and put down all of the key things that you want RMM to do for you and give it a shot. They'll give you a month for free. At this point, this product does everything that I want. Only the IT administrators need to use it, and they use two-factor authentication to connect with our clients. Depending on the client that they need access to, they would only see those clients.
Find out what your peers are saying about ConnectWise, N-able, Kaseya and others in Remote Monitoring and Management Software. Updated: June 2021.
522,946 professionals have used our research since 2012.
SE
Managing Director at a tech services company with 11-50 employees
Reseller
Top 20
Many useful features, outsourced help desk, and excellent customer support

What is our primary use case?

We use Continuum Command as an RMM and patch management solution for our own customers.

Pros and Cons

  • "The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
  • "The solution could improve by offering better overall management and dashboards."

What other advice do I have?

My advice to those wanting to implement this solution is if they do not want to manage their own NOC, this is their only choice. Nothing else will do it unless they can invest in their own NOC and help desk. I rate Continuum Command an eight out of ten.