They may include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool. Existing users with Connectwise PSA may not need it since they have entire things already documented under their own portal and assets mapped against it. 

Some additional automation functionality would be helpful.

I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard.

It would be nice you were able to change the widgets on the main dashboard to be more of what you want. For example, a lot of the times you have three columns and you can only move the widgets within those three columns. You can move them from column A to column C. It would be a big help because a lot of the time, you don't use the main dashboard.

A price reduction would always be nice.

The solution could improve by offering better overall management and dashboards.

In a future release, it would be a benefit to have multi-vendor support to be able to manage every single one of my vendors from the same console.