Control-M Customer Service and Technical Support

ANIRUDHRAMESH
Production Engineer at Alphaserve Technologies®
The technical support is great and I would give it a ten. View full review »
SystemAd1832
System Admin and Architect at a financial services firm with 1,001-5,000 employees
Most of the time, we don't get the answers that we are looking for from the technical support. That is why we use a consultant company. Sometimes, it's very good, and sometimes not. We have mixed feelings. It used to be better. View full review »
controlm6ba7
Control-M Analyst at a retailer with 1,001-5,000 employees
The technical support is great. On their website, they have a knowledge base, where a lot of times, I find the answer to my problem. If not, whether it is a question or technical problem, I open a case online, and I get responses very quickly. If it is a high level problem, I will get a call back right away. They have follow-the-sun support, so I always have access to someone to talk to. If production is down, I will get someone on the phone right away, and I've never had a problem. They always answer my questions, which is very helpful. They never say, "Hey, you could have looked this up over here." They give me great answers back, which have helped quite a bit. View full review »
Find out what your peers are saying about BMC, CA (A Broadcom Company), IBM and others in Workload Automation. Updated: November 2019.
379,605 professionals have used our research since 2012.
Jim Perrone
E-Business Engineer at a financial services firm with 1,001-5,000 employees
The technical support is extremely helpful. You can provide just a basic description of your case. If they need to, they can log onto your system. They can shoot you into the right direction, whether it's a knowledge article, community forums, etc. Overall, it is great technical support. Though, it has been a while since I've had a technical call with them. Sometimes, with technical support, they will take feedback, but you don't know where that feedback goes or if it proceeds along in the thought process. View full review »
Bhanu Prakash Badiginchala
Application Automation Deveoper with 1,001-5,000 employees
It can be slow at times, but you eventually come to an understanding that as long as you provide all of the information they 'might' need as early as possible, there are better chances that you get your answers 'sooner'. View full review »
Paul Wayland
VP Control-M Scheduling at Northern Trust
Most of the time we don't get the answers we're looking for. That's why we use a consultant company. View full review »
Robert-Stinnett
Automation Analyst at a tech services company with 501-1,000 employees
Technical support for this solution is top-notch. Many of the folks that I email have been there for years! That says a lot. View full review »
SrOperat4d63
Sr Operations Analyst at a insurance company with 1,001-5,000 employees
Technical support is very good. They're very helpful. The only downside is getting their attention and fixing a problem in a timely fashion. But a lot of it is development. If it comes to an urgent problem, they usually respond fairly quickly. And I must say, there really haven't been that many urgent problems. View full review »
TeamLdr34546
Team Lead at a transportation company with 5,001-10,000 employees
Comtrol-M technical support is done through a local agent. We are in Israel, so the agent in Israel is the one giving it. It's adequate, not perfect. It's okay. View full review »
HeadITPro298996
Head of IT Procurement at a renewables & environment company with 5,001-10,000 employees
Technical support is excellent. We called them two times in a year and there was a reply within 30 minutes, so that's good. View full review »
ITManageeb44
IT Manager at a Consumer Goods with 201-500 employees
The technical support is okay, because it's an end of life product. View full review »
KeyurPatel
Control-M Tech Lead at a financial services firm with 1,001-5,000 employees
Technical support for this solution needs to be improved. View full review »
DataCent0d56
Data Center Operations Supervisor at a non-tech company with 1,001-5,000 employees
The technical support is great. They get it back to you right away. As soon as you open up a ticket, they are on it. I am happy with them. View full review »
RahulRANJAN
Database Security Specialist at a manufacturing company with 10,001+ employees
Technical support was not required much as we had total in-house solution consultants. Though, in times of need, BMC had their regular support SLAs to support us. View full review »
Find out what your peers are saying about BMC, CA (A Broadcom Company), IBM and others in Workload Automation. Updated: November 2019.
379,605 professionals have used our research since 2012.
Sign Up with Email