Control-M Implementation Team
WB
reviewer1631958
Maintenance Manager at a transportation company with 10,001+ employees
We do it all ourselves. If we get stuck, we would contact BMC. At my previous job, we were a partner for BMC in South Africa, and I was on the support side for BMC. It is only we need to open tickets for bugs or problems that we contact BMC. Typically, upgrades and migrations, we handle those in-house.
There are three people full-time on the administrative side. We have a global setup: Europe, Mexico, America, Africa, and China. We have tons of virtual machines and hundreds and hundreds of agents, and even more that we might host.
View full review »AS
AbhishekSaxena2
Subject Matter Expert at a consumer goods company with 10,001+ employees
Back in 2016, when I was working with version 7, I opened a case with BMC and they helped me to upgrade everything. It was a very good experience. They dedicated a resource to us. We gave them our implementation plan, they reviewed it, and they suggested how to remediate some missing steps. We followed their approach and, at the time of cut-over, they assigned a dedicated resource. If there was an issue, we could open a ticket and they would come online and sort it out. The BMC Assisted MIGration Offering (AMIGO) is a very good program.
View full review »RS
Robert-Stinnett
Sr. Automation Engineer at a computer software company with 1,001-5,000 employees
We did not use an integrator, reseller, or consultant for the deployment.
View full review »Buyer's Guide
Control-M
April 2024
Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,667 professionals have used our research since 2012.
AL
Alex Liendo
IT Supply Chain Manager at Alicorp
For the integration, we received assistance from GrupoCONTEXT. They were in charge of doing all the configuration and programming.
From GrupoCONTEXT, there were two people with constant support from BMC. On our side, there was an architect and a few other people. All the suppliers were contacted so that they were present during configurations, integrations, and testing.
View full review »We got help from VPMA. VPMA is our reseller. We purchased a license of Control-M through VPMA, and they have support and all that. We get help from them. They helped us to run the Orchestrator or the migration tool from BMC. They told us where the odd points were, and then we went to do it on our own. We came back and reviewed them again and kept fixing them.
Overall, we had three people. We had one person from VPMA, and then there was me and one of my technicians to assist me.
View full review »BB
reviewer1641564
ITSM Implementation Manager at a transportation company with 10,001+ employees
For the initial conversion, we used BMC. Through the last couple of upgrades, we used other BMC preferred partners.
We have used both CFS and Cetan Corporation to assist us with upgrading the application. Both companies were knowledgeable and we were able to perform the upgrades without problems.
Recently, we have been able to upgrade the environments without assistance from a third party.
View full review »HK
reviewer1657833
AVP - Systems Engineer at a financial services firm with 10,001+ employees
We've used the AMIGO program, and then we've performed the upgrades ourselves.
For its day-to-day administration, we have a team of five people. They're administrators and schedulers.
View full review »RS
Robert-Stinnett
Sr. Automation Engineer at a computer software company with 1,001-5,000 employees
We worked with a partner to deploy Control-M. Our experience with them was very good.
View full review »GM
Gana Muthanna
Control-M Administrator at Cognizant
Our in-house team is responsible for deployment.
View full review »YN
Yohann
DevOps Expert at Saint-Gobain ADFORS CZ s.r.o.
I was the project leader for the implementation of Control-M in our organization. We brought in an external company to help us install the solution. Our experience with that company, to be honest, was not good. We have now changed to a better one. We now work with Ogchee.
We have had a person from Ogchee working with us, full-time, for a few months. He is here to help us and to support the application. But we also worked before with BMC support, and it was okay.
View full review »LP
Lokeswar Rao Pothuraju
SAP Solution Manager and Control-M Admin at a wholesaler/distributor with 10,001+ employees
It is updated in-house. Usually, we submit the AMIGO report to BMC for the initial validation. Once they validate and confirm, we do the upgrade. They know what our environment is like, and if there are any issues at the time of upgrade, they easily find out the cause. We also have support from a third party called VPMA. We can take their help as well for critical issues.
In terms of maintenance, there are OS-level updates every month, which are taken care of by the IT team. Application-wise, we do patch fixes when a particular plug-in needs patching.
View full review »SS
reviewer1899735
IT - VP at a financial services firm with 10,001+ employees
The tool was vetted by another group before making it available to the organization and putting it into our toolbox. Then, when it was available, we looked to leverage it.
View full review »AB
AbdulBudhwani
Architect at a financial services firm with 1,001-5,000 employees
We had an integrator, however, setting up the timing with the integrator was a challenge. What I got from my company and the general expectations weren't clear. When I did get clarification, I wasn't able to get ahold of the contractor since he required a week or two weeks lead time. We then ran behind based on the lack of information I got. Setting up time and requirements was a challenge.
I'm also a contractor working for a customer. Being a third party, trying to work with another third party with minimal information from the client, was just a challenge all around.
SL
xs
Project Manager at a energy/utilities company with 10,001+ employees
For implementing and setting up Control-M, we collaborate strongly with the BMC team.
We have approximately 20 people of varied roles in charge of the day-to-day administration.
View full review »SM
Soumya Metya
Senior Associate at a tech services company with 10,001+ employees
I was involved during the initial setup. It was done by BMC's professional services team and I was part of the support.
View full review »DU
Daniel Uchman
Operations Support Analyst at a retailer with 5,001-10,000 employees
We had a vendor help us out, but overall it was very smooth and a success. We used Control-M’s Conversion Tool when migrating from CA Unicenter to Control-M and the vendor helped us. Using the Conversion Tool was very important because it speeded up the process. It took all the information from one system and transferred it over, which saved us a lot of time. So, we spent more time on the verification. We spent less time on the setup and spent more time just verifying the setup to make sure everything was correct. It was a time saver for us.
My experience with BMC during our initial deployments and upgrades was very good. I got quick responses with good information. The people that I dealt with were knowledgeable and helped to resolve the problems. So, my experience was very positive. I would rate them as 10 out of 10. I never had any issues.
View full review »We used VPMA for the deployment. Our experience with them went pretty well. They're definitely very knowledgeable about the product
I don't know that they, or really, as I said earlier, even BMC had all the knowledge around how MFT could impact the application as a whole, back when we originally bought this. MFT was very new back then. VPMA did their best and guided us as much as they could, but I just don't think the plugin for MFT, specifically, was very mature yet. There were probably a lot of unknowns there.
We had a pre-sales team from BMC that helped us in the very beginning, before we worked with VPMA. They were nice, but I wouldn't say they were very knowledgeable. They had a very surface-level knowledge of the application. They didn't know anything that was deep. They would have to find out for us and get back to us.
View full review »ST
Sami Tuominiemi
Junior Unix Specialist at Oy Samlink Ab
We are currently in the process of upgrading Control-M into a new version. We have been working closely with BMC's technical people.
View full review »EA
reviewer1655889
System Engineering Manager at a marketing services firm with 10,001+ employees
The upgrade was planned. We ran into an issue, then we had to reach out to support. They were quick to respond, but the resolution did take several hours. They did a good job. The issue was resolved in a timely manner during our upgrade window. Their service was an eight or nine out of 10, as far as issue resolution. To be a 10 out of 10, I would like something prescheduled. If we could have had support personnel available for the upgrade procedure, it would have been helpful. So, it was just the time element.
View full review »NP
reviewer1629438
Director at a performing arts with 5,001-10,000 employees
My principal difficulty implementing in-house was that people didn't understand what the job scheduling tool can do for us. It was long hours, and a lot of days, saying to our internal colleagues that this is the right tool. With this tool, we didn't need to have a lot of consoles anymore, i.e., working 24/7 to try and open every console to understand what is happening. We can have a single tool for all the jobs, applications, and operating systems. We can monitor and schedule all the jobs. They thought this is rocket science and doesn't exist. This solution has existed for a long time and is really important.
View full review »We did everything ourselves with some occasional help from BMC support. We emailed them a couple of times to check something, but so far, everything has gone smoothly.
CG
Claudio Gerez
System Programmer at a financial services firm with 5,001-10,000 employees
Initially, we used a partner. At that time, it was New Dimension Software. It became BMC in early 2000. Now, we have a lot of people in the bank with Control-M profiles. When we use any new feature of Control-M, we don't need any partner.
I am the Control-M specialist for technical support in the bank. My job in the bank is to set up all new products.
View full review »ZW
Zahidullah Williams
Operator /Assistant Scheduler at Engen
We have a system administrator who applies our Control-M updates.
View full review »DG
reviewer1638567
Administrator at a financial services firm with 1,001-5,000 employees
We work with BMC for upgrades and support. We are part of the AMIGO program.
View full review »RS
Rajesh Surabhi
Senior Engineer - IT Infrastructure at a tech services company with 501-1,000 employees
Normally, we do upgrades ourselves. However, if we need assistance, then we normally contact BMC by opening a case in Case Management.
View full review »SP
reviewer1631409
Lead Consultant at a media company with 1,001-5,000 employees
We have in-house people who are expert enough to implement Control-M, but due to other engagements, they were not able to do so.
The initial setup was straightforward. The vendor implemented it for us. We reached out to our account manager from BMC, and BMC sent a certified vendor, Cetan Corp., to our environment and they implemented it for us. Overall, it was a simple installation, a simple environment. Our initial deployment took about three months, end-to-end.
We recently upgraded and we also used a partner for that, VPMA Global Services. The process took about six months but that was not six months of work every day. The actual working time on it was about one month. The other five months were due to securing hardware, testing things, et cetera.
When we went with VPMA for the upgrade, we gave them our requirements, how we wanted our implementation to be. They came up with an architecture diagram and we had an internal discussion about it. The VPMA team came up with their recommendations, multiple approaches, and we choose the best of them.
Both partners were recommended by our account manager at BMC.
I also definitely check the integrated guides and how-to videos. They are very helpful. Products like this might be using different approaches, but they have the same types of features, so we had an idea of how to implement this. We know there are best practices so we went ahead and searched the integrated guides and YouTube support. We got a lot out of them. They're very helpful for our new people. They can search and go through the how-to videos.
We don't require many people for day-to-day administration of Control-M. We spend around one to two hours on Control-M most days. The monitoring team is always monitoring all the jobs on the screen. But the application owners, who are the admins, hardly spend two to three hours on it per day, unless there is an alert.
View full review »RS
Robert-Stinnett
Sr. Automation Engineer at a computer software company with 1,001-5,000 employees
We used a vendor team to assist with the deployment.
View full review »BB
Bhanu Prakash Badiginchala
Application Automation Deveoper at iPSL
We performed the deployment in-house with help from BMCs AMIGO program.
View full review »We had a single contractor and our in-house team. She was very knowledgeable of the product.
View full review »AR
ANIRUDHRAMESH
Production Engineer at Alphaserve Technologies®
We kind of started from scratch, so I think it took two to three months for us to set everything up at the initial stage. The strategy was to tackle one business at a time so that we don't complicate stuff because not everything is automated. We started to target one business/application at a time and converted them each into something which Control-M can work with.
We did the deployment on our own based on our experience. We had previously deployed it for certain clients basically so we were primarily the consultant for that.
View full review »In house.
View full review »DT
Deepu Thomas
Digital Business Automation Team Leader at a tech services company with 51-200 employees
Once the PO is all done for a project, we have a pre-kickoff with our company and the customer. We basically run them through the prerequisites and understand their priorities. For example, some customers are more inclined towards Windows and others are more inclined towards Linux. Most of them would like to have the DR environment in the setup, meaning it would be the primary site with two servers for high availability and a DR site with two servers. All these technicalities for the infrastructure and environment would be run by the customer along with the prerequisites.
From a project perspective, we ideally implement the process flow. So, we understand their documentation. Then, we have an actual analysis and design phase, where we sit down with the customer stakeholders and get their requirements in terms of the actual process flows early on. Until then, we just know at a high level that these are the number of database jobs that will run on Control-M. We don't have explicit details at the analysis and design phase. We literally sit with them and go through their documentation, understand what they want to implement on Control-M, and how we can make it better or include notifications. After this, we start off with the installation. Based on the outcome of the analysis and design, we implement the process flows.
View full review »RR
Ramakrishna
Manager at a tech services company with 5,001-10,000 employees
The implementation is always with Control-M. Look at how to utilize all the features in Control-M, work out how to use them in subsequent reports, or while designing subsequent dataflows.
Work with BMC support for upgrades and for any issues encountered.
View full review »EB
DataCent0d56
Data Center Operations Supervisor at a non-tech company with 1,001-5,000 employees
We used a consultant for the deployment. We had a great experience with them.
View full review »Up-gradation from ver 6.2 to ver 7 was done in-house.
View full review »HB
reviewer1630944
IT Operations Specialist with 1,001-5,000 employees
We have a partner company. However, we are managing it 90% of the time.
Our experience with the partner company has been very good. They are very experienced with the solution.
View full review »CM
SystemAd1832
System Admin and Architect at a financial services firm with 1,001-5,000 employees
We've been using a consultant, for the last two upgrades, which first came to us through BMC Professional Services. Now, we use them directly and are very happy with them. Because there is not enough internal staff at our company for Control-M to do day-to-day and upgrading, we bring in help.
View full review »GR
SrOperat4d63
Sr Operations Analyst at a insurance company with 1,001-5,000 employees
We did use a consultant when we went to a new release from a very old release. But going forward, we're doing our own upgrades. Our experience with the consultant was very good. I forget which consultant we used, it was about eight years ago, but they were very good. They handled everything.
View full review »JP
Jim Perrone
E-Business Engineer at a financial services firm with 1,001-5,000 employees
We did recently migrated to version 9.0. Our organization did use a reseller. Our national IT group manages the application. We are just the user of it, so I wasn't involved in any of that.
View full review »In-house.
View full review »The implementation was done by an internal team.
View full review »CM
Cristian Martinez
Pre-Sales Engineer, Solution Architect, Technical Area Coordinator at a consultancy with 11-50 employees
A certified software consultant will help with the implementation process.
View full review »We used BMC for the implementation.
View full review »Providers implemented it; they were excellent.
View full review »We implemented via a vendor team and in-house. The vendor teams we had were excellent.
View full review »We work with a vendor group and they were very good. The BMC support contributions for design were flawed and we had to make several adjustments.
View full review »It was an all in-house IT setup.
View full review »In-house.
View full review »It was done through a vendor team with the support of the internal team.
View full review »SM
it_user534384
Technical Consultant at Atgen Software Solutions LLP
Implement through vendor team as special skills.
View full review »Buyer's Guide
Control-M
April 2024
Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
767,667 professionals have used our research since 2012.