We just raised a $30M Series A: Read our story
Claudio Gerez
System Programmer at a educational organization with 11-50 employees
Real User
Top 20
Meets our expectations, integrates well, and works without any problem

Pros and Cons

  • "In our bank, all new applications need to be implemented with Control-M. We try to look for the best way to establish communication between both products. One of the new features for us is Application Integrator. It is a very interesting feature because it lets us integrate with those applications that are not included in Control-M. By using Application Integrator, we can easily integrate new technologies. With the help of Application Integrator, we recently integrated with Blue Prism, which is a robotic product. We could integrate such processes into Control-M. Now, we are working with Ansible, and we are putting Ansible automated processes into Control-M."
  • "In general, it is a very good product, and we are very happy with it. It meets all of our expectations."

What is our primary use case?

Our organization is a bank, and all batch processes are in Control-M. 

We have installed it on a mainframe. It is an on-premise distributed system.

How has it helped my organization?

For the bank, Control-M is one of the jewels of the queen. It is the heart of the bank. For batch processes, Control-M is most important. We have Control-M working seven days a week and 24 hours a day. 

All file transfers are managed from Control-M MFT. Some of our clients who are small companies send the data to the bank about their employees' salaries. The bank takes that data and prepares payments for different people in the company. Control-M MFT is used for the information transfer between the bank and Visa, American Express, or Mastercard. All of the information is sent by using file transfer in Control-M.

It has improved our data transfers. It gave us the security and the vision of what is happening with our file transfers.

What is most valuable?

All of its features are very valuable. We have been working with Control-M for many years. For people who have been working with it, there is no other way. This product is a part of us.

It is very easy to use. Our operators are new people, and they start to work with Control-M from the first day in the bank.

In our bank, all new applications need to be implemented with Control-M. We try to look for the best way to establish communication between both products. One of the new features for us is Application Integrator. It is a very interesting feature because it lets us integrate with those applications that are not included in Control-M. By using Application Integrator, we can easily integrate new technologies. With the help of Application Integrator, we recently integrated with Blue Prism, which is a robotic product. We could integrate such processes into Control-M. Now, we are working with Ansible, and we are putting Ansible automated processes into Control-M.

What needs improvement?

In general, it is a very good product, and we are very happy with it. It meets all of our expectations.

Although we have used the Smart Tables facility for a long time, today we have had a need to process services that include processes that combine Mainframe and non-mainframe jobs (Windows, SAP, Informatica). An improvement for Control-M EM would be the possibility of creating combined Smart Tables, that is, they include mainframe and non-mainframe jobs so that the work order can be generated with the Unique option. Today, to achieve this we must manage global Conditions with Variables and generating a unique code to pass to the MF tables and not MF. Let me name this feature “Global Smart Tables”.

Another need we have is that Control-M MFT also supports commercial file transfer protocols such as CA-XCOM.

For how long have I used the solution?

I have been working with this product for more than 30 years. Personally, I have been working with Control-M since 1988. Here, in the bank where I am working, when we started in 1995, the product was on a mainframe.

What do I think about the stability of the solution?

It is the most stable solution that we have had. It has been working on the mainframe for two years without any problem. It is a very stable product.

What do I think about the scalability of the solution?

We have not had any problem with scalability. The bank has been growing for the last 15 years, and we had no problem with Control-M. Control-M has adapted to our growing architecture. All new applications that we have, such as SAP, Informatica, or databases, are covered by Control-M.

We have about 40,000 processes per day. We also have 100,000 execution per day. All batch processes are integrated into Control-M from different systems, such as Windows, SAP, Informatica, etc. All file transfers between the headquarter and the branches and the external providers are managed from Control-M.

The bank has 6,000 employees. The system and IT teams have about 600 people. We have about 30 people for operations, monitoring, and implementation. In the technology area or system programmer area, we have six people. All of them are using Control-M.

We work around the clock, and we have three teams that work per day. Each team has about 10 people. We have people for Operation Console who are looking at batch processing in terms of whether it is working fine. Four people are there to implement new jobs in Control-M. They are working with the calendars and resources. We have three people to administer the product, and there are other people to administer the jobs on Control-M. 

How are customer service and support?

BMC has very good people. Their support has been excellent. We had very quick replies. Their technicians have always been very friendly, and they have a lot of knowledge of the product.

They always provided a very good solution. When we had a Severity One problem, they call us immediately and solved the problem even on the weekend.

How was the initial setup?

Its initial setup was a long ago. It was very simple. The bank had about 6,000 offices, and it took about eight months to automate the whole batch processing.

At that time, people were not ready to use automated processes. The most difficult thing was to change the mind of the people. When we started with automation, people thought that they will lose their jobs with this kind of tool, and it was very hard to change the mind of the people. Using Control-M was very simple, and it was easy to use Control-M to automate manual jobs. From that stage till now, all new systems are syncing with Control-M, and all new developments are integrated into Control-M.

What about the implementation team?

Initially, we used a partner. At that time, it was New Dimension Software. It became BMC in early 2000. Now, we have a lot of people in the bank with Control-M profiles. When we use any new feature of Control-M, we don't need any partner.

I am the Control-M specialist for technical support in the bank. My job in the bank is to set up all new products.

What other advice do I have?

I have been working with Control-M for 30 years. So, I have seen other products. It is very easy to automate our daily manual jobs. It is not at all complex to set up the product. It is also very easy to teach to another person. It is not complex like other schedulers. It is a very easy tool.

So far, we have only been using its Windows client. We have now started to use its web interface. We are also starting to use the DevOps technology with Control-M.

We have migrated from Control-M 9.18 a month ago. We will start using centralized profiles. We will also start to work with Manage File Transfers (MFT) B2B. It is a new feature that we will start using to improve our customer delivery processes.

I would rate Control-M a 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Flag as inappropriate
ZW
Operator /Assistant Scheduler at Engen
Real User
In real-time, I can monitor jobs, failures, or anything that might be stuck

Pros and Cons

  • "In the client, it provides a unified view for me. I can alter the view that I want to see jobs and conditions. This is nice to have. The fact that you can see everything in one space is very important, especially these days where everything is about data and monitoring as well as because we are working from home on a global basis. So, I can monitor jobs in real-time, along with any failures or anything that might be stuck. The real-time monitoring and the ability to see everything in one place is important for us because we operate 24/7."
  • "Everybody's biggest gripe is the reporting capability option. It is a gripe because there is a lot of information in Control-M, but the solution doesn't have a good reporting tool to extract that information. Now, if you want all that information, you need to rely on another third-party BI tool to extract the information out of Control-M."

What is our primary use case?

Control-M is the primary tool used in our department as an interface between desk jobs and SAP. I create and monitor the jobs in Control-M and that ties into SAP.

At this point, we are using it as a batch scheduler, which is primarily used for SAP. We use it for everything financial, like payroll, because SAP is our primary ERP.

Our system administrator uses Control-M when he is scheduling batch jobs. 

How has it helped my organization?

Our SAP jobs are fairly critical, because there are a lot of collections from a financial aspect coming through on a daily basis. From that regard, Control-M is fairly critical for us. We need to know when and if jobs fail since that has an impact on the collection of money.

We used to have multiple shifts of people sitting there and monitoring our jobs until the introduction of Control-M. So, with Control-M, we have been able to reduce the human capital, in regards to shift workers. Therefore, we are saving money from a cost perspective, in this regard, by about 25%. We have had a 50% reduction in staff. The ability to monitor and be notified, when our jobs have on time completion or fail, has had a big impact on the company.

What is most valuable?

It is more about the notification tools and its ability interface with SAP. It has the ability to notify people about jobs and schedule based on prerequisites, because this is not something that we can actually do within SAP. For example, if one job is dependent on another job completing, SAP doesn't have this capability. This is why we went with Control-M. 

It is very simple to use. I have only been in this position for four years, but it was really easy for me to pick up and monitor Control-M.

In the client, it provides a unified view for me. I can alter the view that I want to see jobs and conditions. This is nice to have. The fact that you can see everything in one space is very important, especially these days where everything is about data and monitoring as well as because we are working from home on a global basis. So, in real-time, I can monitor jobs, failures, or anything that might be stuck. The real-time monitoring and the ability to see everything in one place is important for us because we operate 24/7.

I use the mobile and web interface. I started off with the desktop client, and there are some slight differences in the interface between the mobile, web interface, and desktop client. This is a nice feature, because when I am on the road or going for a walk, then I have my mobile with me and I can get notifications if I need to run anything. Then, I can just log on from there.

All the modules within Control-M can interface with SAP.

What needs improvement?

Everybody's biggest gripe is the reporting capability option. It is a gripe because there is a lot of information in Control-M, but the solution doesn't have a good reporting tool to extract that information. Now, if you want all that information, you need to rely on another third-party BI tool to extract the information out of Control-M.

Two or three years ago, I was at a seminar where they said that they were looking at improving the reporting. However, from that time until now, there hasn't been much of a change in the reporting capabilities. Especially in today's day and age, where accessing data has become very important, this is something that they should be looking at.

We are using Commvault as our backup application. Currently, there is no integration between Control-M and Commvault. 

For how long have I used the solution?

I have been in my position as an operator for four years. The company has had Control-M for over 20 years. 

What do I think about the stability of the solution?

Over the last three upgrades, Control-M has improved quite a bit. When I joined our department, Control-M didn't have a good reputation because it was always falling over. All our issues were addressed by Control-M with their upgrades. 

In the latest version, we find it has been extremely stable. We haven't had many failures as far as the program is concerned.

How are customer service and technical support?

Generally, we don't interact directly with BMC because we have a service provider that we use, Blue Turtle. So, we interact with Control-M via Blue Turtle for any queries that we are having.

How was the initial setup?

The initial setup was done before I joined the company.

What about the implementation team?

We have a system administrator who applies our Control-M updates.

What was our ROI?

Control-M has helped us improve Service Level Operations performance. It helped us from the monitoring perspective. Now, we are able to control real-time monitoring and real-time notification of any failures that would occur within the system. Because we run it 24/7, we have notifications for any failures that have been setup. They will come through on our mobiles, and in that regard, Control-M has helped us.

Which other solutions did I evaluate?

Unfortunately, I can't compare it to anything else.

What other advice do I have?

It just works. Control-M is very good. You only need to look at something else when an application gives you problems. However, in our environment, it is stable and just works. We haven't even bothered looking at anything else.

I can highly recommend it. It is very easy to learn. It is very stable. It has multiple interfaces, e.g., you can use it on your desktop, access it via the web interface, or access it on a mobile. The support that you get is actually quite good. It is a tool that I highly recommend. For what we require it to do, it does exactly that and more.

We have a system administrator, a chief scheduler, who is my supervisor, and two operators, including me. The four of us are power users who have scheduling capabilities in Control-M. We have different people on our BI team. Overall, 10 people have various levels of access.

We have tried Control-M as part of your DevOps automation toolchains. We are only getting into DevOps now as a company. We are still playing around with it. Currently, we are still fairly separate as far as DevOps is concerned. My department is basically the middleman between dev and operations. Whatever dev wants, we will create those jobs and test them. Once they want to send them into production, they let us know, and it then goes to operations. We are the center for those types of things.

Because we went into lockdown and the financial impact of the lockdown, projects were placed on hold. This year, they were& still on hold. Probably sometime next year, we will be starting on those projects again.

I would rate Control-M as eight out of 10 because the reporting needs improvement.

Which deployment model are you using for this solution?

On-premises
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Flag as inappropriate
Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,823 professionals have used our research since 2012.
YN
DevOps Expert at Saint-Gobain ADFORS CZ s.r.o.
Real User
With workflow capabilities, a successful job can call another job, while a failed job is restarted and we are notified

Pros and Cons

  • "The unified view where you can define, orchestrate, and monitor applications, workflows, and data pipelines is important because we have more than one team working on Control-M. We have a support team, a job-creation team, and a SAP team. We can all work together on it. It avoids anyone from working on his part and not using the latest modifications."
  • "I would like to have a web version of Control-M to replace the client. Currently, our support and jobs-creation teams are using the client and that needs to be installed on a PC. It's very heavy, consuming a lot of resources compared to the web portal. I know that they're trying to improve the client with the latest version, but for me, there hasn't been enough improvement yet."

What is our primary use case?

We started to use Control-M in 2019 with the MFT (Managed File Transfer) module. Last year, we also started to use Control-M for SAP jobs.

How has it helped my organization?

Our transfer processes with MFT from Control-M, are quicker and safer now because we have implemented a lot of rules. For example, it helps balance jobs. Also, there are workflow capabilities, so that if a job succeeds it can call another job. And in case of failure, it can restart the job and warn us by email or by a Teams message. That kind of warning for the support team means we can address problems before the business complains. These are benefits we did not have before Control-M. Improvements to data transfers via Control-M are on the order of 80 percent.

Issue resolution, with Control-M in place, is about 90 percent faster, because most of the issues are resolved without intervention. It has also helped improve Service Level Operations performance by between 80 and 90 percent.

In terms of automating critical processes with Control-M, it's not only for transfer jobs but we have some applications that need to be restarted every week for performance reasons. Instead of having someone connecting on Sunday to do that, we can do it automatically with Control-M. These are OS jobs and it's very critical for us to restart them.

The kinds of things that Control-M is allowing us to do now that we couldn't do with our homemade solution are in terms of physical operations, the monitoring through the dashboard, and the reporting. With our previous solution we didn't have any reporting, but now we can export reports to PDF and share them with the business. We also have Control-M/Forecast to plan the maintenance of our system and to know which systems and jobs will be impacted during a maintenance period.

What is most valuable?

The most valuable feature of Control-M is the collaboration. We can all work together on it and have a better view of things with the dashboard, and that's true even for business users. The unified view where you can define, orchestrate, and monitor applications, workflows, and data pipelines is important because we have more than one team working on Control-M. We have a support team, a job-creation team, and a SAP team. We can all work together on it. It avoids anyone from working on his part and not using the latest modifications. In case there is an issue, we know who made the mistake, and we can also roll back the mistake. That is very good.

Our line-of-business personnel use Control-M's web interface. We have tried the mobile application, but we haven't used it enough. The web interface is very good. Previously, a business user would ask us, "What about my file?" Now that we have Control-M, they are up to date on it. The self-service portal is very helpful because it gives them a view of the latest version of the interface and they can consult it without having to ask us every morning about a given operation.

What needs improvement?

I would like to have a web version of Control-M to replace the client. Currently, our support and jobs-creation teams are using the client and that needs to be installed on a PC. It's very heavy, consuming a lot of resources compared to the web portal. I know that they're trying to improve the client with the latest version, but for me, there hasn't been enough improvement yet. I think their roadmap shows that there will not be a new version next year, due to the crisis. I think the next major version will only come out in two years.

For how long have I used the solution?

I've been using Control-M for two years.

What do I think about the stability of the solution?

It's very stable. In the last year, there have only been two issues. One was our fault, due to our configuration. The other was because of the Control-M application. We had to call support to get them to solve it. But overall, it's a very stable application.

What do I think about the scalability of the solution?

The scalability of Control-M is very good.

We plan to expand the jobs Control-M is running, including operating system jobs, and then maybe database jobs such as SQL Server and Oracle. Currently, we have more than 2,100 jobs and we are planning to have 30,000 within two years.

In terms of the number of our employees who are using Control-M, we have about 40 admin users, including on some support teams, our SAP team, and our job-creation team. On the business side, we may have about 15 users. For day-to-day administration of Control-M we need three to five people.

Which solution did I use previously and why did I switch?

We started with Control-M to replace our file exchange solution, which was a homemade solution. Our needs were growing and growing and our solution was not enough to support them.

How was the initial setup?

For the MFT part, the initial deployment took about four months because we had to convert all our jobs and all our scripts to Control-M. It was not easy because we had a homemade solution, so there was no conversion tool for it. That meant we had to do it manually, with some scripting on our side.

In terms of our deployment strategy, for SAP we started with one SAP system from among the many we have. We started with a complex one, which was Redwood. The version of Redwood we had was not supported by the Control-M importing tool. Again, we had to do it on our side without a conversion tool.

What about the implementation team?

I was the project leader for the implementation of Control-M in our organization. We brought in an external company to help us install the solution. Our experience with that company, to be honest, was not good. We have now changed to a better one. We now work with Ogchee.

We have had a person from Ogchee working with us, full-time, for a few months. He is here to help us and to support the application. But we also worked before with BMC support, and it was okay.

What was our ROI?

We have definitely seen return on our investment with Control-M. The benefits are very good.

Which other solutions did I evaluate?

We did not really look at other options because we had some good information from an external partner about Control-M and that is why we went directly to Control-M.

What other advice do I have?

Don't hesitate to use Control-M, because there are a lot of benefits for your everyday work, especially the collaboration, scalability, and the visibility from the tool.

I would rate Control-M a nine out of 10. The one missing point is because the client is not that mature.

Which deployment model are you using for this solution?

On-premises
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Flag as inappropriate
Issam OUASSOU
Senior Consultant IT at Société Générale Maroc
Consultant
Top 20
Good reporting, stable, responsive and thorough support

Pros and Cons

  • "Control-M has helped to improve our data transfers because it allows us to monitor the execution of the process. With other technologies, we cannot do that."
  • "The history module only contains a maximum of 10 days, but we would like to have access to more. For example, it would be helpful to have 30 days or two months of history available."

What is our primary use case?

We use Control-M to automate scripts that we use in banking and automotive use cases. These are our two big applications. We have a total of 18 applications running in Control-M now, and we want to move over approximately 13 more.

Control-M is running in a virtual machine.

How has it helped my organization?

Before Control-M, we had a lot of applications running under different operating systems, including Windows Server and Linux Server. We had a lot of scripts and a lot of programs that were running on the servers. When we implemented Control-M, we were able to automate a lot of those scripts. We have a lot of bank applications and processes and to this point, we have automated about 30% of the ones that we have to do.

We have automated some of our critical processes in core banking. Many of them are now being handled by Control-M. However, we have not yet finished all of the scripts.

Control-M gives us good visibility of our applications and processes. For example, in the morning we can see the results of all of the scripts, whereas, in the past, we could not do that. Our goal is to move the execution of the scripts from the server to Control-M. At this point, the scripts are controlled from Control-M but the execution is done on the server.

We have four domains in Control-M. We have planning, monitoring, history, and forecast. We do not perform data analytics yet.

Our clients use the web-based interface to interact with Control-M.

When a new team member or a new client wants to use Control-M, we have to install a client on their machine. After that is done, there are three options. The first is called Workload, and it is used for observing or monitoring the workload and execution of the jobs. The second one is called the configuration control manager, and it's for configuration administration. The third is reporting, which is another important one. We use the reporting module to generate our reports that concern the execution of the jobs.

We use Control-M to integrate file transfers with our workflows. It is called Advanced File Transfer (AFT) and is used by our financial team. We have another technology for file transfers but the problem with it is that it provides no transparency. There is no interface to see the transfers between applications. With Control-M, we can monitor the transfer between applications and it's great because we can see everything that happened throughout the day.

AFT allows us to configure actions. For example, if a file transfer does not complete successfully then we can send a notification to the destination about the problem.

Control-M has helped to improve our data transfers because it allows us to monitor the execution of the process. With other technologies, we cannot do that. Also, it allows us to configure the notifications, which is very important for us because it will automatically tell the other team when there is a problem with the transfer.

What is most valuable?

The most valuable feature is the monitoring, which allows me to see the execution and results of each of the scripts.

Being able to view the history is very important because if we have a problem then that is where we search for the details.

From an administrative perspective, the planning domain is very important when we want to add a new feature or a new script.

The forecast domain is what we used to ensure that the implementation is working and that the configuration is okay.

What needs improvement?

Compared to similar technologies, AFT takes a lot of time when transferring a large file from server to server.

The history module only contains a maximum of 10 days, but we would like to have access to more. For example, it would be helpful to have 30 days or two months of history available.

There should be more granular control available for monitoring applications and sub-applications. For example, when we want to monitor a job, we can specify the application, but we want to have the option to only specify sub-applications that are related to it. As it is now, all of the sub-applications are monitored.

For how long have I used the solution?

We implemented Control-M for our clients approximately four years ago.

What do I think about the stability of the solution?

Control-M has been stable for us since we implemented it, four or five years ago. We have not had any problems with the database, file system, or scheduling component.

What do I think about the scalability of the solution?

The scalability is excellent.

We have about 13 people who work regularly with Control-M. We are all engineers and IT managers, and I am the main administrator. The other administrators are in charge of their specific applications, and they need access to Control-M because they need to see the execution plans for the applications that they are in charge of.

How are customer service and technical support?

I have worked with BMC technical support and I would rate them a nine out of ten.

They respond very quickly, according to the severity of the problem. Also, the responses that they give are really clear and assist us with finding the problem, as well as the root cause.

Which solution did I use previously and why did I switch?

I have worked with Dollar Universe and AutoSys in the past, before working with Control-M. I find that overall, Control-M is the best one for several reasons.

First, with Control-M, it's easy for someone to be an administrator. All of the documentation is available online, which is important. The second point is that the interface is easy to use. The third is that the solution is really stable compared to other products, such as AutoSys or Dollar Universe. These solutions were not stable in our environment. Part of the reason was that we had trouble finding any documentation online.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product compared to other solutions, although I think that it is a good one. We are in a good position with licensing, as we can run 10,000 jobs. To this point, we have 3,000 jobs that are running, which gives us room to integrate the remainder of our applications. 

What other advice do I have?

My advice for anybody who is looking to use Control-M is to have a lot of money. It is a good solution but it is expensive compared to others.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Flag as inappropriate
Rajesh Surabhi
Senior Engineer - IT Infrastructure at a tech services company with 501-1,000 employees
Real User
Top 20
Automation of our processes and the quality of our services has improved. Also reduced manual efforts and the time to deliver our service.

Pros and Cons

  • "The scheduling feature and scheduling tool are the most valuable features. I like the scheduling services that we have in Control-M, which are very beneficial to our organization because they are automating things. There is also less manual work. We can schedule a task without any manual interruptions."
  • "For installing or upgrading the PeopleSoft and SAP plugins, currently there is no way to do it via Control-M Configuration Manager. So, we are installing or upgrading the plugins, like PeopleSoft and SAP, manually. If BMC could provide an option via Control-M Configuration Manager to upgrade these plugins, it probably would reduce a lot of manual work as well as ease our work. This is one improvement that I personally want to see, because it would help our way of working."

What is our primary use case?

In my organization, Control-M supports large services and data management. We are mostly using it to schedule jobs in applications, like Informatica PowerCenter, PeopleSoft, and SAP.

We are using the desktop interface.

How has it helped my organization?

We utilize Control-M’s streamlining of our data and analytics projects. We are in the retail industry. We are also into other industries, like gas stations, baby stores, and online stores. When it comes to data, we have a lot coming daily. It can be product, purchase, or business information. Only 70% of the data is being used with Control-M. It can be a data transfer from one location to another location. Or, it can be putting the data into a database, then storing it for the future. Every day, the purchase history and product details are uploaded to the database using a Control-M job. Because of that, our business is able to identify our customer's needs. Using its analytics, we are tracking reports that help us provide more services to our customers. Control-M is definitely playing a vital role, in terms of handling a lot of data.

There are very critical processes that we have automated in Control-M, e.g., order confirmation. This is a service when a customer tries to purchase something from our online stores. Normally, when a customer places an order, it makes updates in the background, puts some things in a database, and performs some actions, then it gives an order confirmation. That has to be done within a short span of seconds. For us, that is a critical service because a customer should receive an order confirmation as soon as they make a purchase. This is one thing that we have automated. Because a lot of things are done in the background when a customer tries to order something, the process is automated. Automation of these processes improved the quality of our service. It has also reduced manual efforts and the time to deliver services has decreased, giving us a time advantage.

What is most valuable?

The scheduling feature and scheduling tool are the most valuable features. I like the scheduling services that we have in Control-M, which are very beneficial to our organization because they are automating things. There is also less manual work. We can schedule a task without any manual interruptions.

We use the File Transfer feature from BMC. Before File Transfer, we used to have to develop the script, which was always a problem for us. After using File Transfer from BMC, a lot of our issues were resolved. Also, it is ready to use. There are many extra, additional features, which help our day-to-day work requirements. File Transfer is a fantastic feature of BMC.

The web version is quite new. When compared to the client version, the web version has made a lot of improvements that needed to be done.

Because of the Role-Based Administration feature, we have been able to give autonomy to our users to develop their cycles how they want. Using this Role-Based Administration feature, we are able to give restricted access based on their job roles. 

What needs improvement?

The user interface is not that good. While we know that BMC is working on it, the user interface is how we work in the client. Also, the web version is quite slow when compared to the client version. 

Currently, per our requirements, we are planning to use Control-M Web more. However, because the UI is not good and still not up to the standard, we are not using it fully. This is one area where BMC needs to really focus further development.

For installing or upgrading the PeopleSoft and SAP plugins, currently there is no way to do it via Control-M Configuration Manager. So, we are installing or upgrading the plugins, like PeopleSoft and SAP, manually. If BMC could provide an option via Control-M Configuration Manager to upgrade these plugins, it probably would reduce a lot of manual work as well as ease our work. This is one improvement that I personally want to see, because it would help our way of working.

For how long have I used the solution?

I have been using Control-M for four years and 10 months. It has been close to five years.

What do I think about the stability of the solution?

Control-M is 100% stable.

For day-to-day administration of Control-M, normally less than five people are required in our organization.

What do I think about the scalability of the solution?

As per our requirements, it is okay most of the time. We do not need to search for another solution. It is very scalable.

There are currently 700-plus people using Control-M services. Their job roles are software developers and system engineers. 

How are customer service and technical support?

In 80% to 90% of situations, BMC has provided better solutions. In rare cases, the support was not an asset.

BMC Control-M videos and webinars are being uploaded on YouTube or the BMC website. These are really helping us a lot to solve issues or understanding some things. One thing that BMC needs to continue is giving more webinars and uploading videos.

Which solution did I use previously and why did I switch?

My company used a couple of applications before using Control-M.

When we migrated Control-M, we tried to use Control-M's Conversation Tool. However, it did not fully satisfy us per our requirements.

What about the implementation team?

Normally, we do upgrades ourselves. However, if we need assistance, then we normally contact BMC by opening a case in Case Management.

What was our ROI?

Control-M has improved quality levels as well as standards. When it comes to cost and time, we have seen an improvement of approximately 70%.

The use of Role-Based Administration has eliminated the need to submit tickets or requests to the Control-M administrator.

What's my experience with pricing, setup cost, and licensing?

BMC's price is based on the number of jobs.

Which other solutions did I evaluate?

If it is for scheduling, we only use Control-M in our organization. For non-scheduling solutions, then we probably will look at other solutions that are feasible for us.

What other advice do I have?

DevOps automation toolchains are in our roadmap for next year.

We want to use Centralized Connection Profiles in the future.

I would rate it as nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Flag as inappropriate
Balabrahmam Chakka
User at Sainsbury's Supermarkets Ltd
Real User
Reduced the number of jobs that we run daily

Pros and Cons

  • "Control-M has helped us resolve issues 70% to 80% faster. It provides us with alerts instead of having someone go to that particular server and check the logs to determine where the issue is. We can simply click on the alert information, then everything is in front of us. This provides us with time savings, human effort savings, and process savings."
  • "Control-M reporting isn't that good. It is very limited. We would like the ability to create our own reports as well as the ability to publish dashboards in the cloud, which would help us. Improved reporting will help us determine statuses and get the answers that we need. However, I personally think BMC is not focusing on the reporting. I have even visited the BMC office in India, and asked, "Why haven't you improved the reporting?""

What is our primary use case?

I work for the second largest chain of supermarkets in the UK. We are running about 90% of our jobs through Control-M. This applies for jobs and scripts on-premises and in the cloud.

When we used Control-M version 7, we were just doing scheduling. When we moved to Control-M version 9 six months ago, we started using the cloud plugins, like AWS.

How has it helped my organization?

Control-M is business-critical for our operations. It does all our monitoring and tracking.

Our command center people watch the Control-M job status and alerts. Since the pandemic started, and we are working from home, we have been providing them with Self Service. We started this two or three months back. Now, they can watch the jobs and alerts through their mobile and iPads instead of logging into their laptops.

We set up a file transfer mechanism because this will be easier for Control-M to track end-to-end.

We use Control-M as part of our DevOps automation toolchains. We have a four-person team for Control-M. We help the DevOps team create new jobs. We assign a dedicated resource to understand their requirements and how they can be integrated with other jobs. Because Control-M works end-to-end, it is critical for our DevOps daily jobs.

We use Control-M to streamline our data and analytics projects. Control-M has helped improve our data transfers. If there are no security concerns, the data can directly link to downstream systems. We use Control-M to watch all the transfers of files to their targets.

What is most valuable?

All our Control-M alerts go to our internal automation.

It has two-way integration. We now have a ServiceNow integration. 

What needs improvement?

Control-M reporting isn't that good. It is very limited. We would like the ability to create our own reports as well as the ability to publish dashboards in the cloud, which would help us. Improved reporting will help us determine statuses and get the answers that we need. However, I personally think BMC is not focusing on the reporting. I have even visited the BMC office in India, and asked, "Why haven't you improved the reporting?"

There are some latency issues with jobs between on-premises and the cloud. BMC is helping a lot to check the imports and exports from version 7 to version 9, including the EM server and the mainframe.

Control-M could improve agentless connectivity a little more. We are using it almost 100% with agents, but when we start using agentless, Sainsbury's Bank has different security mechanisms and we cannot install Control-M. For example, the agentless connection fluctuates a lot, which triggers alerts.

For how long have I used the solution?

I have worked with Control-M for almost 10 years, since 2010.

What do I think about the stability of the solution?

The stability is very good. 

What do I think about the scalability of the solution?

The scalability of the latest version is a drastic improvement compared to version 7.

How are customer service and technical support?

We are getting good help from them. When I use Support Central, I can also see tickets that have been created by my colleagues.

Which solution did I use previously and why did I switch?

We currently have IBM TWS as a job scheduler, but they don't automate their ticketing. Whereas, Control-M has automatic ticketing. 

We are using TWS for mainframe data. We are looking to start moving all our TWS jobs to Control-M now that Control-M is in the cloud. We are looking at moving these jobs around September or October, then we will have 200,000 jobs daily in Control-M.

How was the initial setup?

We are trying to import from Control-M version 7 to Control-M version 9, but have experienced a major problem with its new features (database-related stuff). We are slowly fixing this as we go, with the help of BMC. Right now, we are doing this process step-by-step, but we can't upgrade everything to the latest version. We can only move everything to Control-M version 9.5.

Initially, we were first-timers doing the cloud. We had so many trials and errors. For importing, we created virtual machines in AWS and set up a lot of automation. However, we needed a static IP address for Control-M. So, we had to start from scratch to create new virtual machines with static IP addresses.

We are currently importing step-by-step. We still have two mainframe servers that we need to do and should be done by the end of August.

What was our ROI?

We have 70,000 jobs running daily. Control-M has reduced the number of jobs that we are running daily. We used to have more than 500,000 jobs running daily. This is very important to us.

Control-M has helped us resolve issues 70% to 80% faster. It provides us with alerts instead of having someone go to that particular server and check the logs to determine where the issue is. We can simply click on the alert information, then everything is in front of us. This provides us with time savings, human effort savings, and process savings.

Which other solutions did I evaluate?

You can't compare other tools to Control-M, because Control-M is further ahead of any other tool.

What other advice do I have?

Once a year, as part of our disaster recovery, we restart Control-M and see what happens. Next, we will run those jobs through Control-M. Then, we will show management, "This is what happens if you use Control-M and if you don't use Control-M."

There are some areas of our business where we don't have Control-M. When we start doing those areas through Control-M, it will be an end-to-end solution.

We don't use Control-M for file transfers. We have proposed using Control-M for file transfer with version 9, which is in the cloud.

In the future, we will give control to the DevOps team through BMC AMI Change Manager. They will create the jobs, then send them to our BMC Control-M team for review, testing, and promotion to production. However, adopting this will take some time.

I would rate Control-M as a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Flag as inappropriate
SL
Project Manager at a energy/utilities company with 10,001+ employees
Real User
Limitless scalability, good support, and it has improved our incident resolution time

Pros and Cons

  • "The integration with ServiceNow is good. When a job ends and there are problems with it, we automatically open an incident in this platform, and the number of the incident is forwarded to Control-M. This means that we have a record of it with the log of the job."
  • "Integration with some applications and platforms is complex and requires development. We have done some integration with the application integrator, but it was more like a manual solution. This is an area that can be improved."

What is our primary use case?

I am a project manager and am responsible for the Control-M infrastructure.

Control-M is the only batch infrastructure that we have, so we run all of our batch activity on the platform. We are using the web interface, for example, the workload change manager and application integration. There is not a particular sector but rather, we run all of our batch jobs on this tool.

How has it helped my organization?

Control-M provides us with a unified view of our workflows, which is important to us because our processes are standardized. We have set up a company that is used mainly for scheduling, which is also involved in creating flows and monitoring them. As such, standardization from the point of view of the user is important. Effective standardization facilitates our work. 

We have automated many processes with ServiceNow, including some that are critical. For example, if we need to stop 100 instances, we can open a ticket in ServiceNow and it automatically creates the job flow in Control-M that sends the command to stop the instances.

The integration with our incident management platform has meant that we have been able to achieve faster issue resolution. The reason is that we have eliminated the manual phase of opening an incident. It was very time-consuming and it is not easy to calculate how much time we have saved, but I estimate that our process is 70% faster.

Control-M has helped us to improve the performance of our service-level operations by approximately 60%.

What is most valuable?

The integration with ServiceNow is good. When a job ends and there are problems with it, we automatically open an incident in this platform, and the number of the incident is forwarded to Control-M. This means that we have a record of it with the log of the job. This is a feature that reduces manual work. It is not officially included in Control-M; rather, it was developed for us by BMC.

The web interface supports us well because we have done some customization for each area of our company, and the client can see all of the jobs that they are interested in seeing. One can watch their flow on a phone or tablet. For example, we have integration with WeLink and our clients can see the flow of the billing workflow.

We use Control-M as part of our DevOps automation, and for our company, this is very important because it reduces the amount of work that has to be done. We are a very big company and we have millions of jobs scheduled. The more that we can automate, the better it is for us.

What needs improvement?

Integration with some applications and platforms is complex and requires development. We have done some integration with the application integrator, but it was more like a manual solution. This is an area that can be improved. 

For how long have I used the solution?

I began working with Control-M approximately 20 years ago.

What do I think about the stability of the solution?

In past versions, there were issues with stability and it was a negative experience for us. However, in the version we have now, stability has improved. At this point, the product is good and stable.

What do I think about the scalability of the solution?

Scalability-wise, there are no limitations. We have between 500 and 600 users including our DevOps team, applications teams, and others. For example, some people work on solving problems, others handle scheduling, and some only use it for viewing or monitoring the workflows.

How are customer service and technical support?

We have a strong collaboration with BMC and we are constantly in contact with them.

The support is good and we are satisfied with it. In general, the responses are fast and the solutions that they provide are good.

Which solution did I use previously and why did I switch?

In the past, we migrated from IBM's Tivoli Workload Scheduler (TWS). We did not use the Control-M migration tool at the time because it had not yet been developed. We completed the migration manually.

The reason that we switched to Control-M is that we stopped using the mainframe.

How was the initial setup?

There was no particular problem for us in regards to the implementation process, as we had BMC to assist us. We have a very large environment and our migration took between twelve and eighteen months. We have thousands of agents and many Control-M environments.

We did not follow a particular implementation strategy.

What about the implementation team?

For implementing and setting up Control-M, we collaborate strongly with the BMS team.

We have approximately 20 people of varied roles in charge of the day-to-day administration.

What was our ROI?

My impression is that we have seen a return on investment from using Control-M. As it is our only solution for batch processing, it helps us to centralize all of the batches that we have. This, along with the standardization of workflows, are the most valuable features of this product.

What's my experience with pricing, setup cost, and licensing?

The licensing is managed by the commercial section of our organization.

Which other solutions did I evaluate?

We evaluated several options and we found that Control-M was the most complete solution.

What other advice do I have?

We use Control-M to integrate file transfers within our workflows, although we don't use the managed file transfer capability that comes with it. We are currently analyzing it and we are deciding whether to use it or not. At this time, we use other programs for our file transfers. Our analysis will show whether we can migrate the process to this new feature.

Overall, Control-M is a good product. We do have small requests that we give to BMC, although they are very specific. The product covers a good percentage of our needs, as-is.

This is a product that we will continue to use and I can recommend it to others. I expect that in the near future, we will migrate to the most recent version, 9.20, and that we will use some of the newer features that it offers. That said, there is always something that can be done to make a product better.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Flag as inappropriate
FaisalSyed
Presales- BMC Software at TechAccess
Consultant
Top 20
An intuitive, stable, and easy-to-use solution that provides insights and has a single window for defining workflows

Pros and Cons

  • "It has multiple features. You can plan your execution in Control-M. It provides one single window where you can define workflows regardless of geographic boundaries and platforms. A batch process can be executed from this single window. It provides insights into your processes. Your business people will know what process they are running and what is the state of the process. Instead of knowing that they're not going to meet the SLA the next morning, the business people immediately know the changes in their process. Control-M is very easy. I can tell a non-technical person that this is how it works, and he would be able to easily understand it. Business people can understand the methodology of Control-M and the intuitive features that it has. It has a fantastic graphical user interface and is easy to understand. You just have to drag and drop but in a very intuitive way. Monitoring features are also good. It has different color coding schemes, which can help you to understand the status of your workflow. An operator who is not that technical and is just monitoring the status of the application can see by color-coding the status of a process. If anything goes wrong or a process is stuck, it gives you a hint. You can just right-click and see the logs and the output. Even if the system is not right there in the data center and is located somewhere else, you can monitor it right from there and see the workflows."
  • "A Control-M on-prem license is based on the number of jobs, which is the number of tasks a particular customer wants to have. These tasks have to be run within 24 hours window. For example, if you have a license for 100 jobs, you can run a maximum of 100 jobs in a 24-hour window. If your operations could not run 10 jobs, and they ran only 90 jobs, they just carry over to the next day, but the next day, they will have 110 jobs. Control-M asks you to buy those 10 more licenses because you were out of compliance in terms of the number of licenses. This is something that needs to be indicated in Control-M GUI so that customers know the number of licenses they're going to use in this time window. Their support and documentation should be improved. I am not that satisfied with their customer support. Sometimes, they don't have the answers. Their documentation is very poor. It is not well written, and it is not in a very logical manner. You can use it on Unix, Linux, Windows, and AIX, but it needs some improvement on iSeries. It needs a built-in mechanism inside the system to give you an option to restore from the last point of failure. If a process crashes, the Control-M needs to have a mechanism in iSeries where the process can be restored from the last point of failure."

What is our primary use case?

My client is one of the largest banks in Pakistan. They are using it for their international branches as well as for branches all over Pakistan. They have around 16 or 17 international branches in Gulf, North America, South Africa, Seychelles, and Singapore.

How has it helped my organization?

The operation window of our client is 24 hours. At different locations, they have to perform different activities. If you are working in a banking environment, the main activity is at the close of business, which is monitored by Control-M for all of their branches. Instead of having 20 people, now they have three to four people who are monitoring the tasks. Control-M is taking care of the close-of-business monitoring tasks, such as backups, etc.

What is most valuable?

It has multiple features. You can plan your execution in Control-M. It provides one single window where you can define workflows regardless of geographic boundaries and platforms. A batch process can be executed from this single window.

It provides insights into your processes. Your business people will know what process they are running and what is the state of the process. Instead of knowing that they're not going to meet the SLA the next morning, the business people immediately know the changes in their process.

Control-M is very easy. I can tell a non-technical person that this is how it works, and he would be able to easily understand it. Business people can understand the methodology of Control-M and the intuitive features that it has. It has a fantastic graphical user interface and is easy to understand. You just have to drag and drop but in a very intuitive way.

Monitoring features are also good. It has different color coding schemes, which can help you to understand the status of your workflow. An operator who is not that technical and is just monitoring the status of the application can see by color-coding the status of a process. If anything goes wrong or a process is stuck, it gives you a hint. You can just right-click and see the logs and the output. Even if the system is not right there in the data center and is located somewhere else, you can monitor it right from there and see the workflows.

What needs improvement?

A Control-M on-prem license is based on the number of jobs, which is the number of tasks a particular customer wants to have. These tasks have to be run within 24 hours window. For example, if you have a license for 100 jobs, you can run a maximum of 100 jobs in a 24-hour window. If your operations could not run 10 jobs, and they ran only 90 jobs, they just carry over to the next day, but the next day, they will have 110 jobs. Control-M asks you to buy those 10 more licenses because you were out of compliance in terms of the number of licenses. This is something that needs to be indicated in Control-M GUI so that customers know the number of licenses they're going to use in this time window. 

Their support and documentation should be improved. I am not that satisfied with their customer support. Sometimes, they don't have the answers. Their documentation is very poor. It is not well written, and it is not in a very logical manner.

You can use it on Unix, Linux, Windows, and AIX, but it needs some improvement on iSeries. It needs a built-in mechanism inside the system to give you an option to restore from the last point of failure. If a process crashes, the Control-M needs to have a mechanism in iSeries where the process can be restored from the last point of failure.

For how long have I used the solution?

I have been using this solution for more than three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. Its licensing is not based on the number of users. Its licensing is based on the number of tasks that you're using. You can have as many as 100 users, but in the environments that I have seen, there were between 10 to 20 users. You have administrators who can design the workflows, and you have operators who just monitor the results.

How are customer service and technical support?

I am not that satisfied with their customer support. I would give them a 4 or 3.8 out of 5. Sometimes, they don't have the answers. 

Their documentation is not that clear. It is not well written, and it is not in a very logical manner. They just put information in the documentation, and you have to find things. It is not easy. If you are new to this product, you have to spend some time to understand what is it, and when you go to the documentation, most of the pages have a few lines, and then they ask, "Did it help?" It actually doesn't help. There is not much documentation, and it is not that clear. IBM products have very clear-cut, systematic, and guided activity sort of things on the website, whereas BMC's documentation is very poor. It is not that eloquent and clear.

How was the initial setup?

It has some complexities because it is a complex environment. It has a three-tier environment on-prem, and one has to establish a secure connection between these entities, which is not easy. The first one is the master server console. The second one is the main engine that determines the scheduling process, and the third one is the agent. Agents have to be deployed on different client machines.

What other advice do I have?

I would highly recommend this product. Its setup is complex, but once the setup is done, it hides away all the complexity. The end-user will have a very clear and intuitive interface to define the workflows. It is very easy to use.

I would rate Control-M an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: distributor
Flag as inappropriate